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Genesis Of Santa Rosa - Service Center
Santa Rosa, CA
299 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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299 Reviews of Genesis Of Santa Rosa - Service Center
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November 16, 2023
This dealership was responsive to all of my questions and had very good costumer service. had very good costumer service. More
by alexl
Verified Customer
Helpful November 15, 2023
Survey that requires 15 word comment is annoying and will discourage further participation for rating. discourage further participation for rating. More
by JNKHUANG
Employees Worked With
November 15, 2023
Always has the best customer service, you know what’s all of your options are so you can make the best decision of your options are so you can make the best decision More
by nrapalyea
November 15, 2023
Everyone was helpful, friendly, and knowledgeable. ..good coffee, clean restrooms...I felt well taken care of ..good coffee, clean restrooms...I felt well taken care of More
by MYSTIC_YETI
November 15, 2023
Super easy. Everyone was friendly and helpful. They have a nice waiting area to hang at while you wait. Everyone was friendly and helpful. They have a nice waiting area to hang at while you wait. More
by SMKAS
November 14, 2023
The wait time was unsatisfactory and unacceptable, for the second time. As far as I can tell, the work on my car was very good. The people were nice. But the wait time was horrible. I arrived at 1pm for the second time. As far as I can tell, the work on my car was very good. The people were nice. But the wait time was horrible. I arrived at 1pm for a 2 hour service. I left the dealership at 5:55pm, nearly five hours later. I had a similar experience the prior time I was there. I have never had wait times like this from any other automotive service provider. I don't know who David Shlling is. And I dont understand the relationship between Genesis and Manly Hyundai since no one explained that to me. More
by groundedmagic
Employees Worked With
November 13, 2023
Cesar Lopez provided excellent service and kept me updated while I waited. I have no idea who David Shilling is. updated while I waited. I have no idea who David Shilling is. More
by SHDWBRN
November 13, 2023
Had an appointment and took three hours, people are very nice but super long wait nice but super long wait More
by laurendjesse
November 11, 2023
My experience with this dealership finds it to be efficient and thorough. My service advisor, Laura Stout, is friendly, very professional and takes excellent care of mine and my car’s needs. I give h efficient and thorough. My service advisor, Laura Stout, is friendly, very professional and takes excellent care of mine and my car’s needs. I give her an A+. More
by Lgh
November 11, 2023
Friendly and competent. Good at keeping in touch with reminders. Love Laura’s sense of humor and positive attitude. Good at keeping in touch with reminders. Love Laura’s sense of humor and positive attitude. More
by SPLANCONI
