Cesar was very helpful and careful about taking good care
of me. He communicated well and made sure I got a ride home and back.
of me. He communicated well and made sure I got a ride home and back.
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by CAROL19
Verified Customer
Verified Customer
Service Price Transparency
Very courteous, helpful and clean
Good communication
via text on the progress of our car.
via text on the progress of our car.
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by ROBBIN
Verified Customer
Verified Customer
Service Price Transparency
Cesar was very kind and helpful.
He answered all of my questions and kept me up to date on what was going on with my car. I found Cesar to be very polite towards me.
He answered all of my questions and kept me up to date on what was going on with my car. I found Cesar to be very polite towards me.
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by GAIL531998
Verified Customer
Verified Customer
Ceasar was extremely helpful and patient with all of my
questions and auto needs. When he wasn’t sure he asked for help. I appreciate that sort of humility. I am prepared for what is next with new tires a
questions and auto needs. When he wasn’t sure he asked for help. I appreciate that sort of humility. I am prepared for what is next with new tires and brakes and feel confident with my choices.
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by LISA Mahoney
Verified Customer
Verified Customer
Service Price Transparency
Carlos was attentive and thorough in his job.
I appreciated the excellent service he provided. It was good working with him.
I appreciated the excellent service he provided. It was good working with him.
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by JILLJEVANS
Verified Customer
Verified Customer
Service Price Transparency
Excellent service, attentive staff, good location and
good warranty coverage. Nice that they wash the car.
good warranty coverage. Nice that they wash the car.
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by PGORDON1
Verified Customer
Verified Customer
Service Price Transparency
Terrible customer service, poor communication, paid 500
dollars, drove my car off the lot, and it broke down 2 miles from the dealership. Vehicle was never fixed, and complete dismissal of any type of good
dollars, drove my car off the lot, and it broke down 2 miles from the dealership. Vehicle was never fixed, and complete dismissal of any type of good customer relations and or service.
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by Jennyr5d4
Verified Customer
Verified Customer
Other Employees Tagged:
Cesar Lopez
Mar 05, 2024 -
Genesis Of Santa Rosa responded
Good afternoon Jennifer.
We are sorry that you feel the way you do. We followed the process outlined by the manufacturer which was to first execute technical service bulletin 23-EM-008H and perform an inspection for your complaint of the vehicle using excessive amounts of oil. We found the oil pan to be leaking and advised that be resealed first, which you agreed to do. Unfortunately the vehicle started to display a flashing engine light right afterwards. We were able to replace the engine knock senor at no cost to you due to the extension on the component. After replacement we test drove the vehicle again and it set yet another code. Further diagnostics were performed as a courtesy at no cost to you. Technical support requested additional tests that resulted in their recommendation of engine replacement. We reached out to Hyundai and they alone declined to be of assistance. We wish their was more we could have done.
Mar 06, 2024 -
Jennyr5d4 responded
I understand that you do not want to see the experience of the customer as something that is was directly related to what your establishment did, but the utter disregard for customer service was extremely upsetting. I have worked in customer service for years, and it was a problem to even get your staff to drive my car up to the front of the dealership so the tow truck could pick it up when I had to tow it to a different mechanic. They told me to have the tow truck go retrieve it where the DUMPSTER was. My concern, what if the tow truck cannot get in the back wherever that was, and he arrives after business hours, does that mean that I will be charged the 60 dollars a day for storage that I was told by your service manager would start that day? I have had my car now extensively diagnosed from a very reputable mechanic in Napa, and they have indeed confirmed that the cars defects fell under the extended warranty. It seems that the diagnostic part of the extended time of almost two months that my car sat by your dumpster in the back, nothing productive was happening. I just think now after having to incur the excessive costs of towing my car back and forth, alternative diagnostics, that you all could have done a lot better. Recap the experience from your side of things, but that is only 1/2 the story. The helper who drove my car to the front of the business, asked me if I needed to get my personal belongings out of the car and was surprised when I asked for the keys. Did they think I was having it towed to a junk yard? I mean, it was stored by the dumpster of your establishment so I guess that makes sense that he would think that, but it just shows that there was no care, communication and or consideration for me as a customer. Did your service person who was handling my case tell you that I asked for a quote for the cost of a new engine and that was not provided to me? I just think that it was the worst case of utter disregard of customer service that I have ever experienced. It makes me feel physically unwell to even have to revisit this to respond to your callous recap of the experience.
I had to wait almost 6 hours.
I bought Girl Scout cookies while I waited for my car.
I bought Girl Scout cookies while I waited for my car.
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by MMDREWS
Verified Customer
Verified Customer
Other Employees Tagged:
Cesar Lopez
Battery markup was excessive.
Labor was reasonable, & service was very good. But that price markup on the battery was shocking, actually. I feel taken advantage of with the price
Labor was reasonable, & service was very good. But that price markup on the battery was shocking, actually. I feel taken advantage of with the price markup.
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by LINDA83
Verified Customer
Verified Customer
Service Price Transparency
I was notified when things would take a little bit longer
than planned, everyone was very friendly, and the waiting area is quite comfortable
than planned, everyone was very friendly, and the waiting area is quite comfortable
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by Diane18
Verified Customer
Verified Customer
Other Employees Tagged:
Cesar Lopez