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Genesis Of Santa Rosa - Service Center
Santa Rosa, CA
293 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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293 Reviews of Genesis Of Santa Rosa - Service Center
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November 13, 2023
Cesar Lopez provided excellent service and kept me updated while I waited. I have no idea who David Shilling is. updated while I waited. I have no idea who David Shilling is. More
by SHDWBRN
Verified Customer
Helpful November 13, 2023
Had an appointment and took three hours, people are very nice but super long wait nice but super long wait More
by laurendjesse
November 11, 2023
My experience with this dealership finds it to be efficient and thorough. My service advisor, Laura Stout, is friendly, very professional and takes excellent care of mine and my car’s needs. I give h efficient and thorough. My service advisor, Laura Stout, is friendly, very professional and takes excellent care of mine and my car’s needs. I give her an A+. More
by Lgh
November 11, 2023
Friendly and competent. Good at keeping in touch with reminders. Love Laura’s sense of humor and positive attitude. Good at keeping in touch with reminders. Love Laura’s sense of humor and positive attitude. More
by SPLANCONI
November 09, 2023
Caesar was great. Dealership STILL didn't address problem after $240 diagnostic fee. Joe Reynoso isn't happy. We know about the engines from KIA and Hyundai having a ' Dealership STILL didn't address problem after $240 diagnostic fee. Joe Reynoso isn't happy. We know about the engines from KIA and Hyundai having a ' Bad Build '. Shouldn't have to spend $5k while trouble shooting while already knowing the engine needs to be replaced. More
by rob@reynosowines.com
November 08, 2023
Cesar took great care to insure the software update was completed in a very timely manner for our Ioniq 5. He was very courteous and pleasant. completed in a very timely manner for our Ioniq 5. He was very courteous and pleasant. More
by MATTHEW
Employees Worked With
November 04, 2023
Excellent service from all. Clear communication from everyone. No further words are needed despite the minimum Clear communication from everyone. No further words are needed despite the minimum More
by Zonkpig
November 04, 2023
Great people. An accurate assessment and concerned about customer satisfaction. A really good experience and I will be back for all my needs. An accurate assessment and concerned about customer satisfaction. A really good experience and I will be back for all my needs. More
by PAUL.FORGUE
November 02, 2023
Laura is awesome! She is excellent at customer service. I highly recommend working with her. She is excellent at customer service. I highly recommend working with her. More
by Cooper
November 02, 2023
Very easy to deal with. Friendly. Helpful and efficient. They always go the extra mile Friendly. Helpful and efficient. They always go the extra mile More
by TERRIW1
