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Genesis of Albany

Albany, NY

Overview
Reviews
5.0
33 Reviews
Call Dealership (518) 389-6500

347 New Karner Rd

Albany, NY

12205

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Showing 33 reviews

May 20, 2024

Best car service that I’ve experienced - organized, efficient, and with a comfortable waiting area. More

by carolmoores73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
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Helpful
May 20, 2024

The dealership was welcoming and professional. Everyone was helpful And took care of my issue quickly Would tecommended this dealership to buy a great car More

by Jlsuresky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony and john in service
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Helpful
May 20, 2024

The staff was very pleasant and helpful and gave me timely updates about the progress of my service. More

by jpapa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony DeCrescente
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Helpful
May 17, 2024

I just picked up a new G80 from this dealership. All around great experience. Nice dealership, friendly staff. I worked with Farhan Akbari and he was great. Very knowledgeable, no pressure. It took More

by Barb Shields
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Farhan Akbari, Preston Ritter
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May 17, 2024 -

Genesis of Albany responded

Barb, it's fantastic to know you had a great experience with Farhan and the rest of our team at Genesis of Albany. We appreciate your recommendation and hope you enjoy your new G80!

Helpful
May 14, 2024

Went for oil change and tire rotation, service was prompt and professional. Service advisor Tony was very helpful. More

by George Zachary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony (service advisor)
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May 14, 2024 -

Genesis of Albany responded

George, we're glad to know that Tony and our team at Genesis of Albany provided you with prompt and professional service. We appreciate your feedback!

Helpful
May 09, 2024

I had a great experience at Genesis of Albany leasing a GV70. Olivia Nolan was easy to work and is very knowledgeable about the Genesis lines. More

by brucebell11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Olivia Nolan
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May 09, 2024 -

Genesis of Albany responded

We're glad to know you had a great experience leasing your GV70 with us at Genesis of Albany! It's wonderful that Olivia was able to assist and share her knowledge. Enjoy the ride in your new vehicle!

Helpful
May 09, 2024

Knowledgeable, kind, accommodating, patient, and no pressure are words I can use in all honesty use, to describe Genesis of Albany. After we bought our car management responded quickly to resolve some More

by debbie_arend
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay Mark and Megan
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May 09, 2024 -

Genesis of Albany responded

Debbie - We're delighted to know that you found our team at Genesis of Albany knowledgeable, kind, and patient. We always aim for clarity in all aspects including billing. Thank you so much for your trust and this wonderful review!

Helpful
May 07, 2024

Very impressed with this dealership. I was most appreciative of the respect and patience they showed me regarding my many questions relative to my new Genesis 2023 G90. Jill Boomhower, S More

by mjdeere
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jill Boomhower, John Colvin
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May 08, 2024 -

Genesis of Albany responded

We're delighted to know you had a positive experience at Genesis of Albany and found our team helpful. We'll pass your compliments on to Jill, John, and the rest of the crew! Thanks for recommending us - we appreciate it!

Helpful
May 07, 2024

John and Ally are great at what they do. True professionals low pressure and great communication More

by DT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John,Ally
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May 08, 2024 -

Genesis of Albany responded

Thank you for reviewing John and Ally! They will definitely appreciate your shoutout. All of us at Genesis of Albany are grateful for your business!

Helpful
May 07, 2024

Impressive with the friendliness of everyone I encountered. From the phone to those who delivered More

by carolckrt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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May 08, 2024 -

Genesis of Albany responded

Carol, thank you for choosing Genesis of Albany! We appreciate your support for our team.

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