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Genesis of Albany

Albany, NY

Overview
Reviews
4.9
201 Reviews
Call Dealership (518) 389-6500
View Awards

347 New Karner Rd

Albany, NY

12205

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Showing 201 reviews

November 09, 2025

Dave was nice, patient and friendly. Very honest about the vehicle. He let me take as long as I needed to check out the vehicle and he gave me information on any questions I had. More

by tiffanyprine03
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave
Report | Print
Nov 10, 2025 -

Genesis of Albany responded

Hi Tiffany! We love hearing that Dave provided you with such a thorough and transparent experience! Thank you for choosing Genesis of Albany and for sharing your kind words.

November 07, 2025

I was very happy with the no pressure sales approach on the vehicle I purchased. It was a very smooth transaction and Erin was very helpful. More

by Barsenault55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erin Burke
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Nov 10, 2025 -

Genesis of Albany responded

We're delighted to hear you had a smooth, no-pressure experience with Erin! Thank you for choosing Genesis of Albany, and congratulations on your purchase! Safe travels!

October 25, 2025

I had a great experience with Erin Burke and the team. Experience was flawless and the follow up has been great More

by Gsp12196
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erin Burke
Report | Print
Oct 27, 2025 -

Genesis of Albany responded

Thank you for sharing your awesome five-star feedback about Erin and the rest of the team! We look forward to seeing you again at Genesis of Albany. Safe travels ahead!

October 17, 2025

Top Tier Dealership! When they have jolly ranchers in the bowl you know! Respectful,Honest, Hard workers went above and beyond their job! More

by King Kai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Olivia Sanger,Saemee,Erin,Anna and the whole service crew
Report | Print
Oct 20, 2025 -

Genesis of Albany responded

We’re so glad our team went the extra mile for you, King! Thank you for choosing Genesis of Albany and for sharing your fantastic feedback with us!

October 11, 2025

Very nice experience. Meghan,Saamie and Mike were great. Easy to make a deal Would definitely recommend. More

by dougdds61
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Meghan. Saamie. Mike. And Jacob on the phone.
Report | Print
Oct 14, 2025 -

Genesis of Albany responded

Thank you for your recommendation of Genesis of Albany! We're glad to hear you had a great experience with Meghan, Saamie, and Mike. We hope to welcome you back again in the future!

October 09, 2025

I had a great experience! The staff was very nice and accommodating. I will definitely go back! More

by rcollea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quinn cocceti
Report | Print
Oct 10, 2025 -

Genesis of Albany responded

Thanks so much for the review. We look forward to your next visit to Genesis of Albany!

October 08, 2025

Excellent service. Timely, professional and helpful. I could not be more pleased with the service and I can honestly say I have not had a better, or even comparable, se More

by jane246ehrlich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean
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Oct 08, 2025 -

jane246ehrlich responded

Thank you for such professional and helpful service. Jean, you are just great!

Oct 08, 2025 -

Genesis of Albany responded

Jane, thank you for sharing your feedback about the Genesis of Albany team. It's wonderful to hear that our service went above and beyond your expectations. We truly appreciate your support!

October 03, 2025

Pick up and delivery flawless. Service done timely and communicated well with dealership. Car delivered clean. Good job. More

by Sjflood48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jill, Quinn, and delivery person.
Report | Print
Oct 03, 2025 -

Genesis of Albany responded

Thank you for sharing your experience with us! We are thrilled that you are satisfied with our pick-up and delivery services. Please let us know if there’s anything else we can do for you in the future at Genesis of Albany.

September 24, 2025

Erin and her team were terrific to deal with from start to finish. Very happy with the whole purchasing process. Erin is vey knowledgeable. More

by dgagnon2017
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erin Burke and Saemee Reed. Both very knowledgeable.
Report | Print
Sep 25, 2025 -

Genesis of Albany responded

We are pleased to hear we were able to make this a top-notch experience for you! Thank you from your friends at Genesis of Albany!

September 19, 2025

The service was done quickly and done very well. My only complaint is that I had to adjust the tire pressure after the tires were rotated. More

by tompglaser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quinn Coccetti
Report | Print
Sep 19, 2025 -

Genesis of Albany responded

We appreciate your feedback and apologize for the oversight with the tire pressure. We hope to welcome you back for an even smoother experience next time at Genesis of Albany. Safe travels!

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