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Genesis of Albany

Albany, NY

4.8
224 Reviews

347 New Karner Rd

Albany, NY

12205

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Showing 224 reviews

April 17, 2026

Dealership was very friendly. Worked with Misa and Erin right from the start they were not pushy and made the process very smooth. Great group at the Albany location! More

by Chris C
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erin, Misa
Apr 17, 2026 -

Genesis of Albany responded

Chris, we’re glad Misa and Erin made your experience smooth and enjoyable! Thank you for choosing Genesis of Albany and highlighting our excellent work.

April 08, 2026

This is my 2nd new Genesis GV 80. The first purchase through McGovern, and my experience has been flawless…I found Erin to be professional informative and a great young lady to do bu More

by Mary R
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erin, Jason
Apr 08, 2026 -

Genesis of Albany responded

Mary, congratulations on your new Genesis GV80! It's wonderful to hear Erin made your experience smooth. Thank you for choosing Genesis of Albany and for sharing your review. Safe travels!

March 29, 2026

Erin was great. It was very easy to purchase my car. I appreciate the personal experience! More

by Patty
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erin
Mar 30, 2026 -

Genesis of Albany responded

Thank you for the positive feedback, Patty! We're thrilled that Erin provided such a smooth and personal car-buying experience for you at Genesis of Albany.

March 28, 2026

Albany Genesis is an outstanding dealership. Sales and service both have been excellent and accommodating ! The valet service they offer is so beneficial!! More

by debbie_arend
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quinn, Mike
Mar 30, 2026 -

Genesis of Albany responded

Thank you for sharing your excellent feedback, Debbie! We are so proud to hear that our sales and service teams have provided accommodating care. We are grateful you chose Genesis of Albany and hope to see you again in the future. Safe travels!

March 20, 2026

The service performed was fine. The waiting area is very cold. The car wash was supposed to take 45 minutes. After 1 hour and 15 minutes, I asked what was up. Only then did they te More

by mcruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Mar 23, 2026 -

Genesis of Albany responded

Hello, and thank you for your continued business. Please accept our apologies for a less-than-perfect visit. We will not stop until we can earn a favorable rating from you! Please reach out to our Service Manager, John Colvin, at jcolvin@mcgovernauto.com or 518-389-6500 to share any additional feedback.

March 16, 2026

A great experience from start to finish. The staff was very friendly and accommodating. I will definitely be back with my friends and family. Dave Crist is a true professional. More

by jackmelc1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Crist, Mike Skinner
Mar 17, 2026 -

Genesis of Albany responded

Thank you for sharing your experience with Dave and the team! We look forward to seeing you and your loved ones again. See you next time at Genesis of Albany, Jack!

March 12, 2026

Sevice was great. And on time all work was done that was needed great doing business with this dealership thank you More

by Sndgrv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quin
Mar 12, 2026 -

Genesis of Albany responded

Thank you for sharing your experience! We are happy to hear our team provided you with prompt and accurate service. We look forward to seeing you again at Genesis of Albany!

March 09, 2026

Dave and Meg were great. Made the process very easy. I love my new car! More

by Kerryjkane
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave, Meg
Mar 09, 2026 -

Genesis of Albany responded

Kerry, thank you for leaving Genesis of Albany your positive feedback! Dave and Meg will appreciate your kind words.

March 05, 2026

The processing of the paper work for the closing was efficient and easy to do in a timely fashion More

by DD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DAVID CHRIST
Mar 06, 2026 -

Genesis of Albany responded

There is nothing better than a great review. Thanks for giving Genesis of Albany your business, DD!

February 17, 2026

Happy with the staff who are pleasant, professional and courteous. Service department diligent in resolving any issues if they arise. More

by DS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quinn, Jill, Braden
Feb 17, 2026 -

Genesis of Albany responded

Thank you for sharing your review with us! We love to hear that our team made your experience with us a great one. See you next time at Genesis of Albany!

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