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Genesis of Cary
Cary, NC
61 Reviews
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61 Reviews of Genesis of Cary
September 10, 2026
Arlene Cordova at Genesis of Cary was amazing! She went above and beyond to understand what I was looking for and helped me find the perfect car. She was professional, patient, knowledgeable, and She went above and beyond to understand what I was looking for and helped me find the perfect car. She was professional, patient, knowledgeable, and never made me feel pressured. Arlene truly cared about making sure I was happy with my purchase. I highly recommend her to anyone looking for a great car-buying experience! More
by seanp1016
Employees Worked With
Arlene Cordova
September 09, 2026
Took my G80 in for first service (5K). It's an EV, so not much is needed, tire rotation, software updates and some inspections. Had three minor issues to check under warranty, intermitte It's an EV, so not much is needed, tire rotation, software updates and some inspections. Had three minor issues to check under warranty, intermittent problem with keyless entry, homelink and driver's door needed adjustment to close with the appropriate force, all items should be covered under new car warranty. I was presented with an estimate of $890 for diagnosis and repair IF the malfunctions were found to be outside of warranty coverage. I of course declined the repairs and diagnosis. As a 30 year veteran of the automotive industry, including a stint with Genesis of America, I have never seen or heard of a dealer proposing that a repair clearly covered under warranty will cost the customer nearly $1000. OUTRAGEOUS. I love my G80 but stay clear of Genesis of Cary/ Johnson Genesis. I drove 3 hours away to buy my G80 due to poor sales experience, now I'll have to go to Hyundai to have my G80 serviced in the future. More
by mrdrysdale100
Employees Worked With
Service consultant unknown
July 17, 2026
Johnson Genesis of Cary is engaged in a common scheme used in car sales know as "yo-yo financing" or "bait and switch financing", This scheme is an attempt to trap the buyer into using their high inter used in car sales know as "yo-yo financing" or "bait and switch financing", This scheme is an attempt to trap the buyer into using their high interest loan offered at the dealership. The car loan I obtained from my credit union had a much lower interest rate than the one offered at Johnson Genesis of Cary. I secured a low interest car loan from my credit union and my credit union sent the check to Genesis of Cary via FedEx. I was subsequently informed by the salesman that the check could not be located. After a very heated phone conversation with the salesman and a complaint email to Genesis Concierge Services the check was miraculously "found". The excuse for the "lost" check was that FedEx delivered the check to Johnson Maserati of Cary, an affiliate dealership next door. The FedEx mailing label clearly indicated the delivery address as Johnson Genesis of Cary with a street number of 5000 not 5020 which is the street number of the Maserati affiliate dealership. My experience with Johnson Genesis of Cary has been horrendously bad. Explanation of the scam...Dealer "check never received" claim: False assertion that outside bank's mailed payment (valid tender for vehicle) was not delivered. Used to manufacture "non-payment" crisis, renege on outside financing deal, and coerce buyer into dealer financing at inflated rate (tor dealer kickback/reserve). More
by gwasko
Employees Worked With
Majdi Manawi
June 23, 2026
This dealership does honor their word after ur purchase. I was told valet for service and loaner vehicles would be no charge if the car was purchased at Genesis of Cary as long it’s within the state . Now I I was told valet for service and loaner vehicles would be no charge if the car was purchased at Genesis of Cary as long it’s within the state . Now Iam being charged $150.00 for valet and $50.00 for loaner . At the price point of a G90 which is great was thinking of trading my 2023 G90 for another new one but Service and honor are a bid thing for me . Instead of another Genesis maybe a different dealership may be in order . Thank You for showing me the real points of your dealership, Richard Shinn More
by Richard Shinn
Employees Worked With
Yazan Abul Hawa
May 28, 2026
I rarely write a review that is a 1. If I could give a 0, I would! I am resorting to a review because my issue is still unresolved and I can no longer get a return call from the Business If I could give a 0, I would! I am resorting to a review because my issue is still unresolved and I can no longer get a return call from the Business Manager and Finance Manager. Reading through prior reviews, there are numerous customers that have experienced the same issue and lack of attention for resolution....So here goes... 4 months ago, I purchased a pre-owed GV-70 EV (5200 miles). After 2 months (and expiration of Temporary Tag) without a title, I contacted the dealer and was referred to the Business Manager. I was issued another 60-day Temporary and promised that I would have Title/Registration before it expired. With 2 days to go, I have NOTHING and no return calls from ANYONE at Genesis of Cary. Called Genesis Concierge Service and the rep somehow got to the Finance Manager, 5/12. I was promised a call by end of day. No call for the past week and at least 5 ignored voicemails. Called Concierge again and they were unable to reach anyone. I have purchased several Hyundai and Kia vehicles over the past 10 years and this is without I doubt the WORST car buying and customer service experience I ever had Just an interesting piece of info…I was told previously that they buy many pre-owned vehicles at auctions and don’t always get the title right away. So here I am 4 months later with no Title, Plates or any solution in sight. BUYER BEWARE!! Fortunately, AI has a lot of useful info for when this happens and what my options are in NC. There are potential violations of numerous aspects of DMV regulations. Next stop for me is to file complaints with DMV and the NC Attorney General. Note: On 5/22 they did provide a Loaner Vehicle but have not provided and timeframe despite numerous unanswered calls and voicemails since. More
by Vinny
Employees Worked With
Numerous
May 22, 2026
I normally don’t post negative experiences publicly, but after my recent experiences with Johnson Genesis of Cary and Genesis customer support overall, I think prospective customers should know what ownersh after my recent experiences with Johnson Genesis of Cary and Genesis customer support overall, I think prospective customers should know what ownership support currently looks like. What is most frustrating about this situation is that this entire process started weeks ago with two very simple questions: 1. How can I avoid a two-month wait for service and actually receive the level of support promised with a luxury vehicle purchase? 2. How exactly am I supposed to position my body, seating position, and eye line so the driver attention system stops issuing excessive warnings during normal driving? That’s it. Two straightforward customer questions. Instead, this has turned into weeks of vague communication, delayed responses, finger-pointing, and a complete lack of ownership. When I needed service for my 2025, I was quoted roughly a two-month wait just to drop the vehicle off. Not to complete repairs — simply to get it into the service process. Concierge availability was pushed even farther out. Ultimately, I had to seek assistance from another Genesis location in New Bern (2 hours away) because the local scheduling situation was that backed up. The issue I’ve been dealing with involves the driver attention/monitoring system being overly sensitive during normal driving. I’ve spent considerable time adjusting seating position, steering wheel placement, and settings trying to resolve it. Technology issues can happen with any manufacturer. What matters is how the customer is treated afterward. Unfortunately, the same communication problems now seem to exist both at the dealership level and with Genesis corporate customer service. Genesis Concierge Customer Service told me they would call me back on Tuesday, May 19. That call never came. At this point, both Genesis national customer support and the dealership appear to be operating with the same lack of responsiveness and accountability. What has disappointed me most has been the overall response. Communication has felt vague and ambiguous, with very little sense of ownership or urgency from management. I never received a direct call from the GM or senior leadership to discuss the concerns. What I did receive was a call from a salesperson asking if I wanted to trade out of the vehicle. Whether intentional or not, the message I took away was: “Let’s move the customer into something else” instead of addressing the underlying support issue. What makes this especially disappointing for me personally is that I previously worked for Johnson Lexus years ago. The Johnson organization at that time was known for premium customer care and accountability. We were trained that when problems arose, you leaned into the customer experience — not away from it. It has been about 15 years since I worked there, and based on my recent experience, the difference is striking. What was once a top-tier dealership organization now feels far removed from the standards I remember. Frankly, the experience has been disappointing enough that I would be embarrassed to represent this level of customer care today. To be fair, the GV80 itself does many things well. It’s attractive, comfortable, quiet, and drives nicely. But luxury ownership is more than leather seats and styling — it’s responsiveness, support, convenience, and accountability when problems arise. Right now, my experience with local Genesis service support and Genesis corporate customer care has fallen well short of the premium image the brand promotes. More
by Chris Kovac
Employees Worked With
service writers and Genesis Customer Service
April 30, 2026
I recently had my car serviced at Genesis of Cary and I’m thoroughly impressed with the experience from start to finish. Every query I had was answered promptly and professionally, which made the entire proc thoroughly impressed with the experience from start to finish. Every query I had was answered promptly and professionally, which made the entire process stress-free. A special shoutout to Sneha, my service coordinator, who truly stood out. Her communication was clear, timely, and reassuring throughout. She took the time to understand my concerns and made sure my issue was resolved efficiently and to my complete satisfaction. What I appreciated most was the seamless coordination between Sneha and the entire Genesis of Cary service team. It’s clear they work as a well-oiled unit, prioritizing the customer experience at every step. If you’re looking for a dealership that combines premium service with genuinely caring staff, Genesis of Cary is the place to go. I’ll definitely be returning for all my future service needs! More
by gaurav.godbole82
Employees Worked With
Sneha Godse
January 23, 2026
Both salesman, online and at the dealership were excellent. They had the car I wanted at the price I needed it to be. Customer service is great and the facility is clean and very nice. excellent. They had the car I wanted at the price I needed it to be. Customer service is great and the facility is clean and very nice. More
by Goodetorrie
Employees Worked With
Malara and Jim
