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Genesis of Cary

Cary, NC

4.8
52 Reviews

5000 Old Raleigh Road

Cary, NC

27511

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52 Reviews of Genesis of Cary

January 23, 2026

Both salesman, online and at the dealership were excellent. They had the car I wanted at the price I needed it to be. Customer service is great and the facility is clean and very nice. More

by Goodetorrie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Malara and Jim
Jan 23, 2026 -

Genesis of Cary responded

Thanks for your feedback! We’re delighted you found the car you wanted at the right price. It means a lot to know you had a positive experience with our entire team. We look forward to working with you again at Genesis of Cary! Safe travels!

December 11, 2025

The car we were interested in was a used ford but the dealer prepped it and did some fairly complex preventive maintenance. The car is exactly what we were hoping for. More

by Ronaldjgenest
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Anna Haddock
Dec 12, 2025 -

Genesis of Cary responded

Thank you for your business, Ronald, and for sharing your feedback! We are so glad to hear that the team prepared your new Ford to your satisfaction. Enjoy the ride! We hope to see you again at Genesis of Cary!

November 22, 2025

Car was kept for a long time and damage done still exists.. detailing concern existing More

by jamesaubreyroberson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service and detail , Anna Haddock
Nov 25, 2025 -

Genesis of Cary responded

Thank you for your review. We are very sorry that your experience didn't match our high expectations. We would be happy to help in any way that we can. For further assistance, we invite you to contact our General Manager, Mark Evans, at 919-447-7040. Thank you.

Nov 25, 2025 -

jamesaubreyroberson responded

I would like to speak and meet with the General Manager. This is very unfortunate and disappointing. It is my hope that the General Manager will accept and understand the importance of great customer service.

November 05, 2025

We recently purchased a 2025 2. 5T GV80 and overall pleased with the car with the exception it had a scratch on the hood which we were hoping it would have been fixed before we took More

by Tom A
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Donato, Darrion Underwood
Nov 06, 2025 -

Genesis of Cary responded

Tom, we apologize for the scratch on the hood and we want to make it right. Please reach out to our team at Genesis of Cary so we can discuss the best way to assist you. We look forward to speaking with you!

October 31, 2025

They are very attentive and professional. They always find a way to provide a loaner when needed. More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Gupta
Nov 03, 2025 -

Genesis of Cary responded

We are pleased to hear Paul had a positive experience! We are dedicated to providing attentive and professional service, and we're glad we could provide a loaner when needed. Thanks for the great review, Genesis of Cary!

October 09, 2025

The staff is friendly, accommodating and most of all listens to our concerns. Once the concerns are noted they focus on determining a remedy and clearly communicates the decision. More

by Dlfarmer
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan,
Oct 10, 2025 -

Genesis of Cary responded

We're pleased to read this feedback! Thanks for choosing Genesis of Cary and sharing your confidence in the team. We hope to welcome you back again down the road!

September 05, 2025

Service was great with sneha godse n perry Godwin . They made be feel special n important. More

by Olanstevens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sneha godse ,perry Godwin
Sep 08, 2025 -

Genesis of Cary responded

Olan, thank you for the great review. Sneha and Perry will love your kind words. We look forward to seeing you again at Genesis of Cary!

July 29, 2025

Friendly and helpful . Secured the network to secure the vehicle that I was searching for both in color and options. More

by kedward
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Neal
Jul 30, 2025 -

Genesis of Cary responded

We're glad to hear our team went above and beyond to help you at Genesis of Cary! Thank you for choosing us and for sharing your feedback.

July 26, 2025

Service was much better than Genesis of New Bern N C Ethan, the service manager went out of the way to service my car even though it was purchased at another dealership that had no internet after the sa More

by Glen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan and suprya
Jul 29, 2025 -

Genesis of Cary responded

Glen, we are happy you feel in good hands with Ethan and the team! Thank you for choosing Genesis of Cary, and we look forward to seeing you next time. Safe travels!

July 06, 2025

Excellent services and professional sales support. Reasonably fast service and good attention to detail. Friendly. More

by donrhazelton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel
Jul 08, 2025 -

Genesis of Cary responded

Thank you for giving Genesis of Cary your business and your five-star review. We are grateful for your feedback and we hope to work with you again down the road!

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