Genesis of Cumming

I brought my vehicle to Cumming Genesis Service Department for what was supposed to be a one-week repair. It stretched into two weeks. While the car was under their care, the windshield was broken. Department for what was supposed to be a one-week repair. It stretched into two weeks. While the car was under their care, the windshield was broken. Their own check-in video clearly shows no damage when I dropped it off. I spoke with service manager Andy, who said he would review the situation and call me back. He never did. I called and texted him two more times with no response at all. I then asked to speak with the service director. I was told he was out but would return my call within 48 hours. That was eight days ago. Still nothing. Zero accountability, zero communication, and damage that happened on their watch. Completely unacceptable. More

Jamie Pak sold me my GV70 today, and she made the entire process easy and stress-free. From start to finish, she was friendly, personable, and made me feel comfortable every step of the way. I truly appreci process easy and stress-free. From start to finish, she was friendly, personable, and made me feel comfortable every step of the way. I truly appreciated how smooth and enjoyable she made the experience. Thank you, Jamie, and the entire Genesis staff for providing such outstanding customer service. I absolutely love my new GV70 More

Bought my GV70 on 7/22, and Jamie Pak made the whole process ridiculously easy. She found discounts I didn’t even know to ask for, kept everything moving, and made sure I left happy. Smart, kind, and to process ridiculously easy. She found discounts I didn’t even know to ask for, kept everything moving, and made sure I left happy. Smart, kind, and totally on top of it. Ask for Jamie—you’ll thank me later. More

showed up at Genesis of Cumming without an appointment after my infotainment screen started randomly going black while I was driving to Costco. Since I live about 90 minutes north of the dealership, I was after my infotainment screen started randomly going black while I was driving to Costco. Since I live about 90 minutes north of the dealership, I was hoping they could at least take a look rather than have me make another trip. My service advisor, Sean Phillips, couldn’t have handled the situation any better. He quickly got my vehicle in front of a technician, the problem was diagnosed, and because the replacement screen was in stock, the repair was completed in less than two hours. I was honestly amazed at how efficiently everything was handled. We’ve all had frustrating experiences at dealerships. This was the complete opposite—and a refreshing reminder of what outstanding customer service looks like. Sean was proactive, communicative, and genuinely focused on making sure I was taken care of. He turned what could have been a stressful day into an incredibly positive experience. I hope the General Manager recognizes just how valuable employees like Sean are. He represents the dealership exceptionally well and is exactly the kind of person who earns customer loyalty. Sean has certainly earned mine. Thank you for an outstanding experience! More

Made me pay almost $250 for registration and title on top of their ridiculous $900 dealer fee and they did not do my tag application and let my temp tag expire without notice… When I asked why I did not r of their ridiculous $900 dealer fee and they did not do my tag application and let my temp tag expire without notice… When I asked why I did not receive my tag, sales person says they goofed and asks me, while out of town, to go do the tag application myself… then why in the world did I pay you the $250??? Also, it’s ok with them to let you go around with expired tag… Never doing business there again! More

Great revive was provided! Dealer ship is nice and new, super clean! Thank you again! Dealer ship is nice and new, super clean! Thank you again! More

I purchased a brand new Genesis G90 on February 12th 2026 and paid $105,145.00 on the invoice there was a line item saying Triton Protection, I asked what this $1,995.00 charge was for, the sales person said and paid $105,145.00 on the invoice there was a line item saying Triton Protection, I asked what this $1,995.00 charge was for, the sales person said it was for a ceramic treatment that was applied to the vehicle upon delivery, I thought it was a little expensive, however it was a good thing to help protect my paint and investment, on March 20th I was driving in the rain and noticed that the rain wasn't beading up, so I reached out to the sales person and asked again if the treatment was done, she said in a harsh tone, the car had the treatment and hung up. On March 25th I took my new car to a professional automotive detailing shop and asked if they could tell if the car had a ceramic treatment done to it, after a careful examination they informed me there was no treatment ever applied to the vehicle at that point l authorized them to apply the coating. I reached out to the sales manager, Elan Smith, I explained what was going on, I sent them several pictures of the car during the coating process proving to them that I actually had the treatment done and the invoice, he said to submit the invoice and he would look into it, after a couple of months went by, and with me calling weekly to see if they were going to reimburse me, the dealer finally offered me $500.00 to settle it, I asked why only half the amount, they told me that I put a better treatment on the car than they did, I explained that there was never a treatment put on the car and they charged me $1,995.00 for nothing so held my ground and demanded that they reimburse the $932.25, they said take it or leave it... I left several messages for the general sales manager however they refused to return my calls.. In my opinion this is a Deceptive Business Practice, to tell a customer he's paying for a service however the service was never performed, this is totally unacceptable especially for a Brand like Genesis. More

After visiting another Genesis dealer (closer to our home) and having a less than pleasant experience, a friend recommended Genesis of Cumming. Though it was 90 minutes away my wife and I decided to go home) and having a less than pleasant experience, a friend recommended Genesis of Cumming. Though it was 90 minutes away my wife and I decided to go and we're glad we did. Our sales representative Jamie Pak greeted us like family and made this the most stress free car buying experince I've ever had. Jamie is very professional and knows her product line very well. I'm pretty tech savvy but my wife not so much. Jamie took great care in explaining all the technological features of the car (of which ther are many). The end result of all this is we drove home in our new '26 GV80 and we couldn't be happier. If your in the market for a Genesis I highly recommend Genesis Of Cumming and sales rep Jamie Pak. More

I had a very positive experience working with Jamie Pak, a sales representative at Genesis of Cumming. The process was handled with a high level of professionalism and efficiency from start to finish. Pak, a sales representative at Genesis of Cumming. The process was handled with a high level of professionalism and efficiency from start to finish. Communication was clear, direct, and informative without being overly pushy or sales-driven. Jamie demonstrated strong product knowledge and was able to answer questions accurately and concisely. What stood out most was Jamie’s excellent bilingual ability in both Korean and English, which made the entire experience especially smooth and comfortable. The ability to communicate clearly in both languages ensured there were no misunderstandings and added a high level of confidence throughout the process. Jamie’s background is also impressive, having graduated from the Parsons School of Design. This design expertise was clearly reflected in the process, as Jamie provided valuable guidance in selecting the color and design combination for the vehicle, making the experience more personalized and refined. Unlike other dealerships, the price negotiation here was short, straightforward, and significantly less stressful. Genesis of Cumming provided a very competitive offer with a fair price compared to other dealerships, which made the decision process much easier and more efficient. Jamie and Genesis of Cumming respected my time, kept the process streamlined, and ensured that all details were addressed thoroughly. In addition, the dealership itself is newly built and offers a luxurious environment. The facility is modern, clean, and thoughtfully designed—easily one of the best-built Genesis locations in the area, which adds to the overall premium experience. Overall, the experience was smooth, transparent, and well-managed. I would highly recommend Jamie Pak and Genesis of Cumming to anyone looking for a straightforward, professional, and stress-free car-buying experience. More

I had an excellent experience working with Jamie Pak. She made the entire process feel smooth and stress-free from start to finish. As a first-time buyer/lessee, I had a lot of questions, but Jamie was i She made the entire process feel smooth and stress-free from start to finish. As a first-time buyer/lessee, I had a lot of questions, but Jamie was incredibly patient, understanding, and friendly throughout. She took the time to thoroughly explain every step and made sure I felt confident in each decision. What stood out the most was how much she genuinely cared about helping me, rather than just making a sale. I visited and spoke with several other dealerships, but ultimately chose to move forward in Cumming because of Jamie. The decision wasn’t just about the car—it was about the trust and comfort she created during the process. Thanks to her, I was able to leave with my new car feeling confident and completely at ease. I would highly recommend Jamie to anyone—especially first-time buyers or anyone considering a Genesis. I would absolutely refer my friends and family to her. Thank you! More