Genesis of Cumming

Ambushed at service desk" DO NOT buy or service a Hyundai or Genesis from this dealer! On August 23, 2023 I had a 930 appt made for warranty work for a fuel system repair on my 2019 Genesis G90 Ultim Hyundai or Genesis from this dealer! On August 23, 2023 I had a 930 appt made for warranty work for a fuel system repair on my 2019 Genesis G90 Ultimate. This dealer had serviced it since new, the only ones to touch it and I got to know many of the sales and service staff well over time to include the General Mgr/ partner Pete Szekely. also I purchased a brand ..new 2021 Hyundai Palisade from them also, and sent good business their way. Subsequently, both cars suffered service blunders, which I forgave them for as things happen. One oil change, a shroud covering the oil pan was not secured causing it the next day to drop down scraping the ground on a busy interstate at 75mph making a horrible noise causing me to be on a dangerous shoulder to xx it. The day before I was to take a 2,500 mi trip with it. While making the appt for warranty work, I indicated to Christina I did not want anyone stupid or lazy to work on it, referring to the oil change mishap. { keep in mind these people do not return calls and emails and it took weeks just to get hold of her to set this up, so I am frustrated} She objected to my use of words and said I could not say that word! I said what? I disagreed and had a right to I say that after saw it as a stupid or lazy incident which greatly inconvenienced and endangered me, particularly since this is luxury car concierge they claim. So, I arrive there on the 23rd for the warranty service to be met at the counter by Zack who I do not know and is in full "bouncer mode" who presents with threatening body language and size asking "are you the guy that called all of us stupid and lazy?" I get it now, they elected you to try to "scare" me with your bar room bouncer stance. Dealt with many like you in my past and not amused and do not blink. I told him what I actually said and he just looks at me. I then asked "can I trust you to work on my car?" Silence. Asked him again and he says "can you?" I ask again and he says "maybe?" Next went to the sales area looking for G Mgr Pete who was conveniently "not available." A new sales mgr I did not know heard my name and said to me "Oh, you are the guy that called all of us stupid and lazy." Obviously, there was to be NO work done this day or ever after. All these years of service and buying another 50k car and sending them my Dr. who wanted to buy a new Genesis ev me4ant zero. Because low level Christina lied, or lies spread falsely?????? Apparently, all of them got together to set my wife and I up to sandbag and ambush us as everyone I knew there was conveniently missing including the "Gen Mgr owner partner Pete Szekely. These evil people planned this against us.. who had treated them very well and were understanding when the Palisade was trouble and the car was damaged by them. Please note, my wife and I are in our late seventies and wasted a whole half day of time and driving to be abused. In the weeks that followed, civil messages were left of Szekely's phone. Zero response from a feckless weasel of a man. If you read this and deal with and are hurt by these toxic xxxxxxxx, it's on you. Some of the sales staff are decent folks here, but now I would not take a free Hyundai or Genesis from any of them because of Hyundai Genesis of Cumming. More

Was interested in trading our '21 BMW X5 toward purchase of '23 a GV80. I worked with both Rahsaan (Shawn) Huger (Sales) and also had interaction with Derek Langley (Finance) at Genesis of Cumming. Both wer of '23 a GV80. I worked with both Rahsaan (Shawn) Huger (Sales) and also had interaction with Derek Langley (Finance) at Genesis of Cumming. Both were very professional to work with. Both were extremely professional, knowledgeable and wanted me to test drive the GV80 without any hard sell or pressure. Shawn was key as we navigated through all aspects within the details of the trade and purchase agreement. The end result of which created a very positive buying experience. I would and will recommend family and friends to reach out to Shawn if they are in need of a vehicle going forward. A customer delight great experience from Shawn and all at Genesis of Cumming - Thank You!! More