Genesis of Cumming

Genesis of Cumming responded

Thank you for recommending Genesis of Cumming. We appreciate your kind words about our team.

Genesis of Cumming responded

Thank you for recommending Genesis of Cumming. We appreciate your feedback about our team's approach and responsiveness. Your support means a lot to us.

Genesis of Cumming responded

Thank you for your feedback. We appreciate you recognizing our team's efforts at Genesis of Cumming. Your support is valued.

Genesis of Cumming responded

Thank you for recognizing our team's efforts. We appreciate your feedback about the sales and digital visual support at Genesis of Cumming.

Genesis of Cumming responded

Thank you for highlighting our location and staff hospitality. We appreciate your feedback about the ease of appointments at Genesis of Cumming.

Genesis of Cumming responded

Hi Bob, I am very sorry that your experience did not meet your expectations. I did want to just clear up a couple of details in your review. First, you asked for a specific color combination that we did not have in stock. I did find a car that met your criteria, and once we identified it, you signed the paperwork on August 15. Since you were without a car, I delivered a loaner vehicle to your home for you to use until your new car arrived. Your car arrived here on August 18 or two business days after you signed your paperwork. As you know, we are at the mercy of trucking companies that transport vehicles and can never guarantee a delivery date, which was shared very clearly with you. Despite that, we expedited the delivery for your car to arrive. You are correct that the delivery miles were higher than I anticipated (you're correct that I said it "should" be no more than 100, but I had no way to confirm with the dealer until they placed it on the truck), but I explained that the miles on the car were due to a previous dealer trade where they drove the car from one dealer to another, and that you didn't need to worry as the lease would start at delivery miles. On my day off, that same Tuesday that the car arrived, I then brought the car to your house and then spent about an hour going through features with you and your wife. The next day your wife informed me of an issue with the tailgate automatic close function not working, and I asked if she could bring the car to us so I could check it our with your service team, which she said she would not do that. I then tried to arrange to have a loaner car delivered to her and have the car picked up, but she said she would not provide a credit card number, which is standard procedure for any rental car arrangement. Finally, after speaking with you, there was agreement to provide a credit card. You are correct that it took two visits for us to resolve the automatic close feature, for which we apologized and gave you additional coverage for our Genesis valet service. You are correct that the title paperwork was delayed, and through no fault of yours, the dealer we had received your car from had delayed getting us the necessary paperwork to submit your title paperwork. I sincerely apologize for that. I strive for the highest level of service to all of my clients, and I regret that we missed the mark. I felt like we did a lot of extra steps to try to make you and your wife happy, but we did not achieve that. I hope you'll consider us again in the future, and I'll continue to provide the best experience possible.