Genesis of Denville

Bill was knowledgeable and patient Bill took his time and at no point did we feel rushed. He pointed out all the different options and considerations when leasing a car. I appreciated t Bill took his time and at no point did we feel rushed. He pointed out all the different options and considerations when leasing a car. I appreciated the fact that soon after contacting COSTCO Bill called us quickly and provided the price and car information we needed to go out to New Jersey from The Bronx. He was well informed and was able to share his knowledge with us We appreciated his honest , patient approach. Danielle was assigned to go over the car with us when we came to pick it up . She was a good teacher who took her time with a less than tech savvy guy. When I drove the car away I felt i understood key features of the Q50 . More

Air bag recall They perform the airbag recall On my FX 35. And they did it in the amount of time that they told me it would take I was very happy with the service I They perform the airbag recall On my FX 35. And they did it in the amount of time that they told me it would take I was very happy with the service I received Employees are very friendly And I frequently recommend them to friends More

Amazing Service Always exceptional, quick and easy. Great customer service!! Never a hassle and always willing to work with you. From the sales to the service staff t Always exceptional, quick and easy. Great customer service!! Never a hassle and always willing to work with you. From the sales to the service staff they're always a pleasure to work with. More

Prompt service and totally customer focused. Salerno-Duane is very competitive on prices, particularly regular oil changes. The staff is a pleasure to work with. The work is completed on time and Salerno-Duane is very competitive on prices, particularly regular oil changes. The staff is a pleasure to work with. The work is completed on time and within budget. More

Staff Courteous, very efficient very satisfied. My experience was very pleasant, Very easy to make an appointment the car was returned to me in excellent condition and I certainly would recommend t My experience was very pleasant, Very easy to make an appointment the car was returned to me in excellent condition and I certainly would recommend this dealership to all of my friends and family. More

Great and Amazing Great salesperson Jose Canales always prompt with calling me back what he quoted me is what I paid. This is my 3rd Infiniti and 3rd Dealership but my Great salesperson Jose Canales always prompt with calling me back what he quoted me is what I paid. This is my 3rd Infiniti and 3rd Dealership but my next Infiniti will be here again. More

Prompt and professional service! I was driving home from work and needed to check a tire warning for low air. I decided to stop at the dealer's service department to have air added. K I was driving home from work and needed to check a tire warning for low air. I decided to stop at the dealer's service department to have air added. Klancy immediately took my car into the shop and came back shortly to let me know they had found a nail in my tire. They asked if I wanted them to repair it so I sad go ahead. They directed me to their comfortable waiting room where I enjoyed a cup of hot chocolate and a granola bar. When he told me the repair was done, I was told the repair would be complimentary because I have given them all of my service business. He even offered to wash my car. Now that's service! I only have one negative comment and that is when I got home I realized that the screw cap was missing from my tire valve. I will stop by there for another one when I'm heading that way again. More

Excellent customer service Clancy from the service department is excellent in his job. Worked with him over a year ago when he was first hired and he was great then but now has Clancy from the service department is excellent in his job. Worked with him over a year ago when he was first hired and he was great then but now has turned into someone that the deanship can't do without.He knows his product and has excellent communication skills in dealing with customers. If your looking for the best you have found it with Salerno Duane! More

Good dealers Good sales , good service, friendly would recommend this dealership to any body who was looking for a Infiniti .... and I been here 3 time with 3 diff Good sales , good service, friendly would recommend this dealership to any body who was looking for a Infiniti .... and I been here 3 time with 3 difference INFINITIs thx you More

2006 Madza Miata About 18 months ago I purchased a 2006 Mazda Miata from Salerno Duane Infinity of Denville. I found the vehicle on line and decided to go and look at About 18 months ago I purchased a 2006 Mazda Miata from Salerno Duane Infinity of Denville. I found the vehicle on line and decided to go and look at it because in 2006 I leased a 2006 infinity G35 from this dealer and was very satisfied the way I was treated. So I decided to purchase the Miata and was very happy with the deal. About a week and half later I noticed that after a heavy rain fall I noticed the driver side carpet was wet and the inside of the car had a wet smell. I thought that maybe I had left the window partially open. A week a later the smell of wetness was stronger and decided to really check the vehicle and found the driver and passenger side doaked. I then reallized there was water coming into the vehicle. I decided to go back to the dealer and speak with the manager. I first met with the salesman who sold me the car and expalined to him the problem I found. The salesman syayed he would speak with the manager and hopefully the deale would fix the problem. The salesman said to leave the car and they would check the car. A week later I was received a call form the salesman and he stated they had fixed the car and was ready for pick up. When I arrived at the dealer I was told the drain plugs we're full of dirt and debris. I took my car and drove home happy. About a week later another heavy rain fall and noticed the driver side and passenger side was getting wet again. I calllex the dealer again and explained to the them I was having the same issue as before. I was told to bring back the car. Once at the dealer I met with the manager and was told they were NOT going to fix the drain plugs period. I had to go to Mazda and was told the drain plugs we're no good and the dealer that sold me the car were responsible for fixing the car. I will never buy a car from this dealer ever again. More