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Genesis of Denville

Denville, NJ

4.8
1,643 Reviews
Whether you are looking for a new or pre-owned Genesis car, truck, or SUV you will find it here. We have helped many customers in or near Denville, Morristown, Dover, Madison and Hopatcong find the Genesis of their dreams! We know that prospective customers are extremely well educated when researching their next vehicle. Genesis of Denville has made it easy to get all the available vehicle information so you can spend less time researching and more time enjoying your purchase. Check out our new specials and pre-owned specials for additional savings on your next vehicle. As a premier New Jersey Genesis dealer, we have a huge selection of new and pre-owned vehicles from which to choose. Genesis of Denville online and offline customers enjoy vehicle specials every day. We offer Genesis service & parts, an online inventory, and outstanding financing options, making Genesis of Denville a preferred dealer serving Denville, Morristown, Dover, Madison and Hopatcong area Genesis buyers. Ready to set up a test drive? Visit our Morristown area Genesis dealership in Denville, NJ today!
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3103 NJ-10

Denville, NJ

07834

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Showing 1,643 reviews

November 22, 2016

Professional and expedient Compared to recent visits to other dealerships this was a breath of fresh air and felt we were in experienced capable professionals. We were very sati More

by NewIdriver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Backes
Dec 20, 2016 -

Genesis of Denville responded

Your positive comments are truly appreciated. Thank you. Jorge Rodriguez General manager

November 15, 2016

Horrible customer service Major Problems with my car in less than 3 years and was told that since I am not a "loyal" customer they will not work with me. By "loyal" I was told More

by Disappointed Infinti owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Allie Hoffman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Walter Frimberger
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 03, 2016

Excelent experience I purchased my Q50 last week and I could not be happier. Travis was excellent throughout the entire time. Very honest and forward. It was definitely w More

by dbarros
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tighe, Travis, Travis Tighe
Nov 05, 2016 -

Genesis of Denville responded

Thank you for the great kudos. It is really appreciated. Jorge Rodriguez General Manager

October 08, 2016

Great experience Got a nice deal on a certified Q40 with great financing. Bill Backes was great, took the time to walk. Me through the various certified pre-owned cars More

by Sducasse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Backes
Nov 05, 2016 -

Genesis of Denville responded

Thank you for taking time from your day to review our facility. The positive comments are GREATLY appreciated. Sincerely, Jorge Rodriguez General Manager

October 03, 2016

Excellent experience Travis Tighe was very helpful and accommodating.The business manager David Kaslinger made everything quick and simple. No pressure here! Professional More

by Infinity heaven 5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Tighe
Nov 05, 2016 -

Genesis of Denville responded

Your positive comments are truly appreciated. Thank you. Jorge Rodriguez General manager

September 30, 2016

A quality Imfiniti dealer I purchased a used G37. I love the low upfront, no haggle pricing. They treated me as if I was buying a new car. It was definitely worth the hour and More

by G37driver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Dawson
Oct 03, 2016 -

Genesis of Denville responded

Your positive comments are truly appreciated. Thank you. Jorge Rodriguez General manager

September 26, 2016

Salerno Duane Infiniti I was very pleased with Salerno-Duane Infiniti. After shopping around a couple of other dealerships and other brands too we decided to go with Salerno More

by Selim55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Kasliner, Kevin Tonero, Travis Tighe
Oct 03, 2016 -

Genesis of Denville responded

Thank you for taking time from your day to review our facility. The positive comments are GREATLY appreciated. Sincerely, Jorge Rodriguez General Manager

September 16, 2016

DO NOT DO BUSINESS HERE ! I purchased a car less than 9 months ago. For physical reasons (injury) the car no longer works for me. Knowing this, they offered me less than 1/2 More

by GW4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill Gusta
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Rodriguez
Sep 20, 2016 -

Genesis of Denville responded

I am sorry to learn that you were less than satisfied with your most recent visit at our facility. I know it must be hard to understand how the value of a car can change so dramatically within 9 months. The pre-owned market changes on a daily basis with the eb and flow of inventory and seasonality. Please feel free to go to Edmunds.com (Third Party non-affiliate of Salerno Duane)and check the current Trade-in Value of a 2015 Infiniti QX60 with 15,000 miles. You will find that the value is $26,812 and the dealership will incur several thousand dollars in additional expenses to replace all 4 tires and certified warranty costs. We valued your vehicle at $29,000 plus the cost of the tires and certification. We pride ourselves on an open and transparent way of doing business. We would have gladly taken the time to explain the entire process, but were not given a chance as you immediately left after we told you the value. Please feel free to contact me for any furthur discussion. Respectfully, Jorge Rodriguez General Manager

Sep 20, 2016 -

GW4 responded

I appreciate the note back. However, I have since taken the car to other dealers, and have been offered $34,200 for the car (vs. what you offered me at $27,000). In addition, the dealer that offered $34,200 noted that 1 bid stood out to them for the car - yours. Your dealership unknowingly bid on my car through this other dealer, and offered almost $34,000. There's no way to avoid that your dealership attempted to take advantage of me. Now, I not only know that Infinity's don't work for me, I also know how Salerno Duane does business. Please don't insult my intelligence again. Similar cars to mine are selling for $42k online, and I was offered significantly more by reputable dealerships. You simply tried to make an obscene profit on me for the 2nd time in 9 months.

September 06, 2016

Bought Certified Pre-Owned G37 First time at this dealership and I really liked it! I shopped online and saw the car I wanted, so I sent a message to the dealership. Kevin Tonero More

by John332
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve, Kevin Tonero, Danielle Romeo
Sep 21, 2016 -

Genesis of Denville responded

Thank you for taking time from your day to review our facility. The positive comments are GREATLY appreciated. Sincerely, Jorge Rodriguez General Manager

September 05, 2016

Shopping for a new car. I am a repeat customer of this dealership. I visited the dealership on this day to shop for a new car. I am comfortable in this dealership and felt More

by Customer fj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Tighe
Sep 21, 2016 -

Genesis of Denville responded

We value you as a long time customer. It is GREATLY appreciated. Respectfully, Jorge Rodriguez General Manager

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