Genesis of Denville

I just purchased by 7th car from this dealership. They are professional in every aspect from sales to service. My salesman this time was Art Blenner. Art was extremely helpful and knowledgable. He made are professional in every aspect from sales to service. My salesman this time was Art Blenner. Art was extremely helpful and knowledgable. He made the entire experience smooth and enjoyable. I can't say enough good things about Infiniti and Salerno Duane. I would recommend them highly, and encourage friends of mine to ask for Art. More

I moved to Morris County in 2002. My 2000 Infiniti I30 was under warranty and I began having it serviced at Salerno Duane Infiniti of Denville. When my I30 was no longer under warranty, Salerno Duane c was under warranty and I began having it serviced at Salerno Duane Infiniti of Denville. When my I30 was no longer under warranty, Salerno Duane continued to provide me with loaner cars when my vehicle was in for service. I would drop my car off on my way to work in the morning, then pick up my car on my way home; a great connivence for me. The Service department; Allie and Sue are professional and friendly, and always accommodating. They are great! Earlier this year, I decided it was time to trade in the old for the new. It was a delightful Saturday in January, unseasonably warm weather, a perfect day to explore my driving experience options. My preference was a vehicle with AWD and Crossover in size. I visited several auto manufacturer dealerships. Of course one was Infiniti of Denville. When I entered the showroom it was then that I first noted the Infiniti EX. Andy Glick graciously introduced himself. Andy took his time to explain the features and functionality of the Infiniti EX. As we prepared to take the EX for a test drive, Andy first explained how the hands free technology functioned, a must for me. I drove the EX heading East on Route 10 then Andy directed me off the beat and path through the winding back roads of Denville. Andy encourage me to really drive the car, wow, what handling around the turns, got my confidence. None of the other car manufacturers encouraged this kind of test drive; just a short drive east and then back west on route 10. I explained to Andy, I wasn't sure if I wanted to purchase or lease the Infiniti EX; but this was my vehicle of choice, so needed some time to consider the options. Andy was patient and had great follow through without high pressure. I leased my vehicle and would lease (buy) another vehicle through Salerno Duane especially working with Andy; seamless. Go Andy! More

Perry Snitkin is the man! This was my second Infiniti deal with Perry and Salerno Duane, and it is always a pleasure doing business with him. He sought me out to tell me about a great deal...he always lo deal with Perry and Salerno Duane, and it is always a pleasure doing business with him. He sought me out to tell me about a great deal...he always looks out for my best interests. He's an honest, personable man with strong values and integrity, which is why I trust him and always look forward to doing business with him, and even just talking with him....He fights for my best interests and to get me the deal which makes me happy. I wouldn't want to deal with anyone else, period. More

The Service Dept at Salerno Duane Infiniti has always provided top notch customer service and has done their absolute best to accomodate my needs. I've typically dealt with Sue and Allie - they're great provided top notch customer service and has done their absolute best to accomodate my needs. I've typically dealt with Sue and Allie - they're great! I would recommend this dealership without question. More

I had the pleasure of working once again last week with salesman, Perry Snitkin of Salerno Duane Infiniti of Denville. I first worked with Perry several years ago while leasing my first Infiniti. Perry wa salesman, Perry Snitkin of Salerno Duane Infiniti of Denville. I first worked with Perry several years ago while leasing my first Infiniti. Perry was extremely professional and knowledgeable and was one of the main reasons I decided on an Infiniti. He has a pleasant,no pressure manner which I found refreshing. I am currently driving my second Infiniti vehicle, thanks again to Perry who reached out to me and encouraged me to stop by to discuss my options upon the end of a lease. Again, Perry exhibited the same positive qualities I experenced before and I found the enire process easy, efficient and satisfying. I always have my car serviced regularly at Salerno Duane and all of the people I encounter in the Servce Deptartment are also friendly, professional and helpful. All in all, it is a pleasure to do business with Salerno Duane Infiniti of Denville and would highly recommend this dealership. More

Art Blenner made getting into my dream Infiniti really easy and painless. The entire buying process was smooth from start to finish. I know where i will be going to get my next car. easy and painless. The entire buying process was smooth from start to finish. I know where i will be going to get my next car. More

Excellent customer service, very friendly and honest. Always have loaners available and car service is completed same day. Dealership is also flexible with loaner return if you can't make it back until Always have loaners available and car service is completed same day. Dealership is also flexible with loaner return if you can't make it back until the following day to pickup your car. More

I have been a customer at Salerno Duane Infinity for almost six years with two vehicles. Sue and Ali are the best service managers I have ever worked with in the 30 years I've owned a car. They are prof almost six years with two vehicles. Sue and Ali are the best service managers I have ever worked with in the 30 years I've owned a car. They are professional and friendly and have always made me feel welcomed. Appointments are made according to my schedule, loaners are always made available, and service is done on time. But it is the extra mile they go to when there is a problem. Both Sue and Allie are so pleasant to deal with, I never dread going to get the car serviced. One example: My previous car was not bought at that dealership, but I moved to the area and began having the car serviced there. I had two new tires put on and had to drive to see a very ill parent. While there, one of the tires became flat. When I called it was close to closing, knowing I was under pressure with my family, rather than have me go through the road side service, Allie sent someone with a loaner for me and then took the car back to get the tire assessed and ultimately repaired. I felt that this was beyond the scope of the job and really represented caring for the customer.But this type of service is routine at this dealership and when it came time to buy a new car, I really didn't want to leave this service. More

Raz Pomar is an exceptional salesman, I found him to give 100% to... everything. He is a dedicated hard working, intelligent, detail-oriented, high caliber, honest, quality person which is displayed in his w 100% to... everything. He is a dedicated hard working, intelligent, detail-oriented, high caliber, honest, quality person which is displayed in his work. He is always more than willing to altruistically help others, which in the landscape of business today is hard to come by. He will put the time in to build long lasting relationships. More

I brought my new G25x in for routine service and waited in Salerno Duane's customer lounge. Upon arrival, I had mentioned a minor foreign sound (low volume beep), but was unable to identify where the soun in Salerno Duane's customer lounge. Upon arrival, I had mentioned a minor foreign sound (low volume beep), but was unable to identify where the sound was originating. After completing the routine service (quite promptly), Allie arranged for a technician to take a ride with me so they could identify the sound and make the appropriate repair. The technician heard the sound, but could not readily identify the problem. He expressed the need to keep it for further testing at which time Allie arranged a loaner so I would not be inconvenienced. Later that day, Allie called to alert me that they had found the problem, ordered the replacement part (via overnight delivery), and I could expect the car to be ready for pickup the following day, which it was. Problem solved. The take away from the experience is that everyone with whom I had contact made every effort to accommodate and to minimize any potential inconvenience. I have purchased 4 Infinitis over the past 10 years and the service has always been of this quality. Customer service is obviously very important to Salerno Duane and its employees exemplify the characteristic. The car was also freshly washed and ready to go when I arrived for the pickup. More