Genesis of Denville

This dealership has been a pleasure to work with through three cars (so far). Terry was very easy to work with and I never felt any sales pressure which iscwhat I like. Sue and Allie have always been so a three cars (so far). Terry was very easy to work with and I never felt any sales pressure which iscwhat I like. Sue and Allie have always been so accommodating and friendly when i'm having the car serviced. They make me feel like family! More

I was entirely pleased and satisfied with the entire process. Art provided me with quick pricing, which I was very happy with, and answered all my questions. I was interested in having an after market process. Art provided me with quick pricing, which I was very happy with, and answered all my questions. I was interested in having an after market remote starter installed and that process was handled great. Thanks to David Zarillo on that too. The return of my expired leased M35X was handled very quickly and efficiently and the paperwork on my lease was handled in no time. Plus, I don't think I have ever had anyone go over the aspects of the car then Art did when I picked it up yesterday. He was very thorough and knowledgeable - and I think did a better job than anyone I have ever dealt with before - and I have leased/purchased quite a few cars over the years. This is my second Infiniti (formerly a Lexus customer) and I got the first from them too. So, I knew how good a dealership they are and how great there service department is. Coming back was an easy decision - and my experience yesterday enforced my original opinion - they are a first class dealership. More

I will start off by saying that I will NEVER purchase an Infiniti outside of this dealership. The expirience that I had from the first handshake to the last was something that I did not think existed. Jorge Infiniti outside of this dealership. The expirience that I had from the first handshake to the last was something that I did not think existed. Jorge is one of the most honest people I have ever met, and you do not usually see that in a car dealership. the frst day that I was in, after hearing my situation, Jorge flat out said that it would be nearly impossible to get the car that I was looking at, for the price I wanted it. He ran all the numbers, even showing me how much profit he would make. After talking and running numbers for a little over an hour, I left the dealership empty handed, but satisfied with the honesty that Jorge gave me. The next day I got a message from Terry saying that they have a deal that i may be interested in. when I called back, the first thing out of Terrys mouth was "how did your interview go?" You know you are recieving good customer service, when a car salesman, who is looking to make money, starts off a conversation about a job interview that I had the day before. That really brought this whole deal on a personal level, which I liked. My father and I wound up going to the dealership within that hour, and accepting the deal, which actually was a really good deal. Not only were we satisfied with the deal, we were in and out within a matter of 2 hours. Much thanks to David, who had every singe sheet of paperwork ready to be signed. Overall, I had an EXCELLENT expirience at this dealership and would reccomend them to everyone, not only because of the great deal that I got, but the level of customer service that each and every employee I worked with displayed. I would like to thank everyone who made this deal possible. More

Sue greeted me warmly, processed me in and had my car serviced at the exact time scheduled for my maintenance appointment. Clearly explained what would occur. Offered a loaner in case I didnt want to w serviced at the exact time scheduled for my maintenance appointment. Clearly explained what would occur. Offered a loaner in case I didnt want to wait, even though I had already told her I would wait; and I appreciated that offer again. Lounge area very clean, comfortable and work friendly. Work was finished right on time, with car cleaned and ready to go. Allie processed me out graciously and efficiently. Charges very reasonable. Allie reminded me when I was due in again for scheduled service and that I should not hesitate to call if any issues ever arise. They never have, since the work is always done correctly the first time. Allie and Sue "get it". That is, they undersand my time is valuable and they work around my schedule to accommodate me. Whenever I speak with them about my car, I feel as though they each have genuine concern that I am to be satisfied with the car and the related service support. More

Very friendly service dept. They pay attention to the details and listen to the customer..I've had all good service exoeiences so far... Iv'e owned two Lexus ES and I can say that the service at Denville details and listen to the customer..I've had all good service exoeiences so far... Iv'e owned two Lexus ES and I can say that the service at Denville Infiniti is far superior in quality.... More

I have purchased a FX-35 here for my wife. Everything is done professionally and efficiently. I have enjoyed this experience and will consider coming back for new purchase or recommand to friends and co-wo done professionally and efficiently. I have enjoyed this experience and will consider coming back for new purchase or recommand to friends and co-worker. More

As always, Allie is an outstanding ambassador to those of us who need service on our cars! I dropped in with a minor concern and she was kind enough to have someone look at it right away since I was heading us who need service on our cars! I dropped in with a minor concern and she was kind enough to have someone look at it right away since I was heading out on vacation. She cares deeply about the customer on a human level. As I have learned, sales sells you the first one and service will keep you coming back for the next few purchases. In a time when simple kindness is a rarity, they are so lucky to have her! Dr. John Alfieri More

This dealership is BY FAR the best dealership you could ever buy a car from. Every single employee is professional, courteous, helpful and accommodating. The atmosphere in the dealership is so beautiful, s ever buy a car from. Every single employee is professional, courteous, helpful and accommodating. The atmosphere in the dealership is so beautiful, sophisticated, clean and comfortable. Just by being in the showroom it makes you want to buy a car! The waiting area is so nice--clean, comfortable and well-stocked with food, TV and laptops to accommodate whatever it is you want or need to do. I highly recommend this dealership and, of course, the Infiniti brand. You will not be disappointed. More

I started my car search using the AAA and Costco buying services (highly recommended). Some other dealers tried to increase the "guaranteed" price, citing various reasons for the additional charges. Sa services (highly recommended). Some other dealers tried to increase the "guaranteed" price, citing various reasons for the additional charges. Salerno Duane was up front and clear from the start. I was looking for a specific model, color combination, and options. Other dealers tried to push their own inventory or made only token effort to find what I wanted. The team at Salerno Duane was very creative at finding the right vehicle. Even when there was a minor misunderstanding regarding one of the options, the sales manager, Peter, stepped right in and fixed the problem; doing so fairly and without any hassle. I did all of my preliminary purchase and financing work over the phone and via email. Never visited the dealership until delivery day. Final paperwork and delivery was smooth and painless. Tom took a lot of time to show us how everything worked and answered all our questions completely and patiently. Overall, it was a very pleasant experience and I would recommend Salerno Duane Infiniti highly. More

an excellent experience. The salesman and the dealer were very accomodating and informative. The new car was delivered in a timely fashion and they were very helpful in handling the return of the prior were very accomodating and informative. The new car was delivered in a timely fashion and they were very helpful in handling the return of the prior leased vehicle. More