Genesis of Denville

The Service department has always been a good experience. Staff is very pleasant and helpful Staff is very pleasant and helpful More

I purchased a used car from Infiniti of Denville last week. Upon discovering that one of the tires had an air leek I brought it to have it looked at. Joe was exceptional! Took care of the issue (techn week. Upon discovering that one of the tires had an air leek I brought it to have it looked at. Joe was exceptional! Took care of the issue (technician found a nail in the tire) and didn't charge me. And to top it off, they washed and vacuumed the car too. And the little mints they left in the cup holders of the car didn't hurt either... :-). First class service. More

Quick reliable service. Completed work in the same day as promised. Did work that another dealer was unable to. Completed work in the same day as promised. Did work that another dealer was unable to. More

Very professional. Very prompt. Approachable service team and very helpful.will continue giving my car for service here. Very prompt. Approachable service team and very helpful.will continue giving my car for service here. More

Very professional and friendly was very helpful with my requirements of my personal vehicle and was able to assist me in a short period of time that I was in the area. requirements of my personal vehicle and was able to assist me in a short period of time that I was in the area. More

Painless and efficient process. Professional and courteous. Very happy with my experience and highly recommend! Professional and courteous. Very happy with my experience and highly recommend! More

Oil change and brake resurfacing were fine. But the front radar sensor that they were checking still goes on and off. Otherwise everything else was fine But the front radar sensor that they were checking still goes on and off. Otherwise everything else was fine More

great customer service, kept me informed on the status of my vehicle for the oil change my vehicle for the oil change More

This Infiniti dealership is the best dealership I've encountered anywhere. Since my wife got her car there, her experience was so good it was a natural for me to buy from them when I was next in the ma encountered anywhere. Since my wife got her car there, her experience was so good it was a natural for me to buy from them when I was next in the market for a car. The people, quality of service, facilities are all top notch, and I think they also keep an eye out for customer cost and value. Obviously I highly recommend! More

Took my 2022 QX60 in for the 1st service which was an oil change and a tire rotation. Took 3 hours. Then they said it failed the battery load test so they put a new battery in. Well after that I had nothing change and a tire rotation. Took 3 hours. Then they said it failed the battery load test so they put a new battery in. Well after that I had nothing but problems with my electronics. Tailgate wouldn't open or close including with the key fob, took 3 attempts to start my car every time I got in it, remote start didn't work, my seat wouldn't go back when I exited the vehicle, and my electronic parking brake light stayed lit on the dash. Didn't have any problems until I took it in for a service. So I had to call and schedule another service which sucks cause I live an hour away and had to take off of work AGAIN to get this fixed. This time it took about an hour and they said it was a bad fuse. I'm sorry but shouldn't you have checked this the first time it was up there after putting in the new battery?? I don't think I will be coming back to this place again even though I bought it from them. The reason I didn't go back into the dealer the first visit after it didn't start right away was because I thought it was just a fluke or a one time thing but I was wrong. More