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Genesis of Denville - Service Center

Denville, NJ

4.8
983 Reviews

983 Reviews of Genesis of Denville - Service Center

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February 28, 2023

First service on my SUV and everything was done as promised. Enjoyed the new facilities for waiting. Allie was very helpful in asking a salesman to answer some questions I had about my vehicle. More

by NATUREMANS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Walter Frimberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Lospinuso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Melgar
Mar 03, 2023 -

Genesis of Denville responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 25, 2023

Service rep was engaging and helpful. the wait time given was accurate and the car was cleaner then when i came in More

by GREG.SCHER10
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Joe Lospinuso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2023 -

Genesis of Denville responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 24, 2023

Excellent service as always , completed as promised , and looked like is just come out of the showroom More

by THLANAGER
Recommend Dealer
Yes
Employees Worked With
Allie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2023 -

Genesis of Denville responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 24, 2023

Excellent service experience, friendly and professional staff. Service completed as promised and vehicle returned cleaner than when I dropped it off. More

by GOLFNERD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Walter Frimberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Lospinuso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Delgado
Mar 03, 2023 -

Genesis of Denville responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 22, 2023

Friendly staff, competent technicians and clean dealership. It was a truly wonderful experience. I will be performing all of my services at this dealership. More

by BARRALES75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2023 -

Genesis of Denville responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 21, 2023

Service is always performed in a timely and professional manner. The staff keeps you informed every step of the way. More

by RAIDER07570
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Frimberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2023 -

Genesis of Denville responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 21, 2023

It seems like cost keeps going up. Also extra charge for using credit card is not fair without lowering the cost of service. More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember.
Mar 03, 2023 -

Genesis of Denville responded

Anonymous, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.

February 21, 2023

Salerno Duane INFINITI continues to deliver excellent service. Having my vehicle serviced there makes me sleep good at night. My vehicle is almost twelve years old, and I've had minimal issues with her More

by WANGEE35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Lospinuso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2023 -

Genesis of Denville responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 21, 2023

I was early for my appointment but they took me right in a got me a ride home and kept me updated on the status of my service and notified me when my vehicle was ready. I was on a conference call and they More

by JEFF.PARSONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Delgado
Mar 03, 2023 -

Genesis of Denville responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 18, 2023

Couldn’t get my oil changed, without coupons I was very disappointed with the rejection. More

by JLMADER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Lospinuso
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2023 -

Genesis of Denville responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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