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Genesis of Denville - Service Center

Denville, NJ

4.8
983 Reviews

983 Reviews of Genesis of Denville - Service Center

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January 27, 2023

Service and experience are always good here, and car always looks new when I get it back which is great. However was disappointed in a few things: price for an oil change went up, no more snack bar, and More

by FB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Frimberger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2023 -

Genesis of Denville responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

January 27, 2023

I had a serious issue with my brand new Infinity. Service said they would take care of it and they did. Hassle free. More

by ARTC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Lospinuso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I’m pretty sure it was Joe.
Feb 02, 2023 -

Genesis of Denville responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

January 25, 2023

Excellent service, Joe was great and made sure that things were taken care of and kept me updated as promised and ensured the vehicle was ready at the time it was supposed to be. More

by RAGINI_R_99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Lospinuso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2023 -

Genesis of Denville responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

January 22, 2023

Friendly and knowledge staff. Clean and comfortable waiting area. I highly recommend Salerno Duane Infiniti service and sales. More

by Teresa G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Lospinuso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sal from the Sales Department
Feb 02, 2023 -

Genesis of Denville responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

January 17, 2023

Very friendly, helpful and respectful with customer time , highly recommended , I will definitely come back More

by KEYLAV10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Melgar
Jan 22, 2023 -

Genesis of Denville responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to see you soon!

January 17, 2023

Clean and responsible. Only thing is it took a long time, and all I wanted was a key with a dub made More

by MANNY MARCHENA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2023 -

Genesis of Denville responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! Thanks again for taking the time to leave us this information about your recent visit. Take care!

January 16, 2023

As compared to other dealerships (not infiniti dealers), Infiniti customers are in good hands. I have heard stories of people after waiting for a long time for maintenance, the issues are not resolved - un More

by CAMASIELLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Walter Frimberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2023 -

Genesis of Denville responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

January 13, 2023

The service was excellent they always stick to their promise and done in an hour your car is always clean when returned Allie gets 110 % great job More

by JOEYT12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2023 -

Genesis of Denville responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

January 13, 2023

Pleasant people, timely service and responsive to what was needed. Recommend them for service and will continue to use them. More

by MATTHEWCUNDARI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2023 -

Genesis of Denville responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

January 09, 2023

Love it! Very service minded and fast responding all requests! I would recommend it to all. More

by KELLYNAYU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Lospinuso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2023 -

Genesis of Denville responded

Hi Kellynayu, we are very happy to have provided you with such a positive experience!

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