Genesis of Denville - Service Center

Fast friendly service. Had to drop in without an appointment and was taken care of immediately. Had to drop in without an appointment and was taken care of immediately. More

Easy to make an appointment, clean waiting area. Car cleaned and maintained beautifully. Will return. Car cleaned and maintained beautifully. Will return. More

The service is always quick, professional and thorough. I also that your car is washed when it is being serviced. I also that your car is washed when it is being serviced. More

Everyone is so friendly and service is always super quick! I was in and out in less than an hour. quick! I was in and out in less than an hour. More

Just want people to know Salerno Duane Infiniti of Denville is tracking their loaner cars and drivers without informing customers. The OBD port was moved and hidden to accommodate the hidden tracking Denville is tracking their loaner cars and drivers without informing customers. The OBD port was moved and hidden to accommodate the hidden tracking device. It is sad at how this dealership believes it can treat its customers. I know in 2022 many things are tracking us, the problem is lack of disclosure. On April 2nd 2022 I took my car for service at Salerno Duane Infiniti of Denville in Denville, NJ. This was the first time I took my car to be serviced there. I received a loaner car while my car was to be serviced for the next few days. After leaving with the loaner car I discovered the loaner car had installed a GPS tracking device. I have video of this. I returned to the dealer to confront the service advisor about this because it was NEVER disclosed that the car had a GPS tracking device that my whereabouts were to be monitored. The service advisor admitted there was a GPS tracking device, that it was never disclosed, that the device is used to track miles, and fuel status. I then asked to speak to a manager. The weekend manager then spoke to me and I explained I discovered a GPS tracking device and that I was never informed I would be tracked. His response simply was to say I could leave and take my business elsewhere or accept that the loaner car has a tracking device. He also sarcastically stated maybe I was an investigator that investigates hidden chips in cars blah blah blah, not appropriate customer service. He would not contact the owner to discuss this. I have filed an Attorney General's Office complaint against Salerno Duane Infiniti of Denville for I believe violating my privacy rights by not disclosing that I would be tracked in their loaner car. I have asked the Attorney General’s office to investigate possible legal violations and if there were violations to fine the dealership and stop this practice. Simply put, you the customer should have the right to know you are being tracked. The take it or leave it attitude also is the wrong way of doing business. Gladly taking my business elsewhere. More

The service was done on time and handled as expected with the car being washed afterwards the car being washed afterwards More

The service was great. Joe you are truly a gem and I am truly grateful too you and the whole service department team. Joe you are truly a gem and I am truly grateful too you and the whole service department team. More

They are very friendly and knowledgeable about all aspects of both sales and service. Great aspects of both sales and service. Great More

Service center is always very helpful. I intend to purchase another car from this dealership in part due to the great service they provide. I intend to purchase another car from this dealership in part due to the great service they provide. More

The service department is excellent which is a key reason for my decision to own a second Infiniti for my decision to own a second Infiniti More