Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
983 Reviews of Genesis of Denville - Service Center
Sort by
May 18, 2020
Under the current situation the service department worked beyond my expectation. Ali the service person who handled my car issue really did an exceptional job. beyond my expectation. Ali the service person who handled my car issue really did an exceptional job. More
by MELORI
Verified CustomerEmployees Worked With
May 07, 2020
Not a pleasent experience I brought my car in for a sunroof drain leak for the 3rd time! After bringing it in the first time (less than a year ago), I had thought it was fixed I brought my car in for a sunroof drain leak for the 3rd time! After bringing it in the first time (less than a year ago), I had thought it was fixed with their services, which I paid for. (Side note: from my understanding, this issue is a manufacturing design flaw) Then about 3 weeks ago, I noticed my car was flooded again after it had rained, so I brought it in and they said they fixed the issue (no charge). Then a few days later, my car was flooded AGAIN after another rain! This time, they had me leave the car at the dealership for it to be fixed. About a week after leaving the car in the shop, I was sent a text with additional work that was identified that needed to be done - front and rear brakes, battery and brake fluid exchange. I found the estimate to be very high (compared to what I could get at a non-dealer service center), so I called to see if there was anything that could be done on the estimate. I was told that they were already not charging me for the sunroof fix, which I should not have had to pay for in the first place given I already had it "fixed" two times supposedly! After further discussions with the service center, I was given a new estimate (about 10% less than the original estimate), but since I still found it to be too high, I verbally declined the additional services. I then went into the portal to officially decline the additional services and noticed that the estimate had INCREASED by $600 from what I was originally quoted (before the 10% discount)!!! Fingers crossed I won't need to go again for to have the sunroof fixed! More
by TerpGrad
Employees Worked With
May 01, 2020
Professional, efficient, punctual, Courteous — I couldn’t have been happier. And the car runs beautifully. I could not have had a better experience. David Pinto have been happier. And the car runs beautifully. I could not have had a better experience. David Pinto More
by dpinto2400
April 30, 2020
As always, wonderful experience I am now on my third Infiniti. I stayed with Salerno Duane Infiniti for the wonderful service I have always received there. My liftgate was stuck in t I am now on my third Infiniti. I stayed with Salerno Duane Infiniti for the wonderful service I have always received there. My liftgate was stuck in the open position on my QX 50. I spoke with Allie ( after hours) on Saturday and she calmed my fears and made sure I would be able to bring the QX 50 in for service as soon as they opened on Monday. Allie Hoffman has been amazing over the years and part of the reason I come back to Infiniti is because of the amazing Service Department. I brought the vehicle in and both Clancy and Allie made sure that I had a loaner on short notice and had my car fixed by the next day. Highly recommend Salerno Duane Infiniti More
by Nina Wolfe
April 24, 2020
Allie is the best service rep, I will not go anywhere else because she is the best and I hope that Salerno Duane recognizes that she is a golden employee and a wonderful person else because she is the best and I hope that Salerno Duane recognizes that she is a golden employee and a wonderful person More
by Andrea61786
Employees Worked With
April 23, 2020
Excellent!!! Can’t say enough about how professional and courteous they all were even in these trying times. I felt taken care of and safe. courteous they all were even in these trying times. I felt taken care of and safe. More
by DEWAAL.TRACEY
April 20, 2020
service writers both Allie & Rebecca are great! very professional ! helpful for normal maintenance issues in addition to optional/ safety concerns. prices are a both Allie & Rebecca are great! very professional ! helpful for normal maintenance issues in addition to optional/ safety concerns. prices are a bit high but service very good, More
by Ben
April 01, 2020
Excellent job! Allie hs always take care of me when I come. Klemcy as well. Ama Ing people to work with. Thank you so much come. Klemcy as well. Ama Ing people to work with. Thank you so much More
by SARA.NUNEZ01
Employees Worked With
April 01, 2020
Always great serviceBut under the covid situation I was Always great service But under the covid situation I was surprised to not see a bit more precaution w staff and customer being asked to stay their di Always great service But under the covid situation I was surprised to not see a bit more precaution w staff and customer being asked to stay their distance at check in as I sat 4 ft at the desk and no gloves or no precautions taken for germs or distancing. But all good this is just my observation. More
by laurens64
Employees Worked With
Rebecca Horvath
March 23, 2020
Salerno Duane Infiniti was great! Got me in and out of service very quickly. Car was clean when the car was done. Very happy to recommend friends and family. service very quickly. Car was clean when the car was done. Very happy to recommend friends and family. More
by james_chu
