Genesis of Denville - Service Center

Great customer service each time I take my car in for service. The wait time is reasonable, my car for a simple oil change and tire rotation with a car wash 30 minutes give or take. service. The wait time is reasonable, my car for a simple oil change and tire rotation with a car wash 30 minutes give or take. More

The people that I dealt with in service were knowledgeable and very professional . The waiting area was very comfortable with a tv and snack bar! knowledgeable and very professional . The waiting area was very comfortable with a tv and snack bar! More

Had my 2018 Q50 Red Sport in for 40000 mile service. As usual, the staff was very courteous and professional and the work well done. The service department has consistently earned my trust and respect usual, the staff was very courteous and professional and the work well done. The service department has consistently earned my trust and respect More

Service with a smile:) Mario always explains the service which was performed and how long brakes/tires etc. will last. Your in and out timely and your truck is clean when y Mario always explains the service which was performed and how long brakes/tires etc. will last. Your in and out timely and your truck is clean when you get it back! More

I brought my car in for its first service the other day and my expectations were exceeded in more ways than one. From the very convenient drive in/drop off area that’s inside, the kind and very professiona and my expectations were exceeded in more ways than one. From the very convenient drive in/drop off area that’s inside, the kind and very professional service advisor and the porter, and just the overall experience was outstanding. Mario, my advisor that i had that day, was very informative each step of the service. My vehicle was dirty when i dropped it off and was returned a whole lot cleaner than i expected it to be. The lounge area where i waited for my vehicle to be done had a lot of amenities such as candy bar, tv, and charging ports so i could charge my phone. Overall it was a great experience and i will most definitely be returning to this specific dealer for my future services. More

Always excellent service This dealership always provides quality service. I find them to be very honest and thorough. If I purchase another Infinity the quality service will l This dealership always provides quality service. I find them to be very honest and thorough. If I purchase another Infinity the quality service will likely enter into my decision. More

Conscientious and courteous service, goes above and beyond to understand and address customer concerns including scheduling test drives with customer and technician to replicate driving conditions. beyond to understand and address customer concerns including scheduling test drives with customer and technician to replicate driving conditions. More

Courteous, prompt, professional, and accommodating I was thoroughly satisfied with the service. All my concerns were taken care of and all my questions answered. The work was completed in a timely man I was thoroughly satisfied with the service. All my concerns were taken care of and all my questions answered. The work was completed in a timely manner. More

I have always found them to be accurate, courteous and fair. Their new facility is very customer friendly. Their customer service people are outstanding. I get a loaner when I need one, and I get an appo fair. Their new facility is very customer friendly. Their customer service people are outstanding. I get a loaner when I need one, and I get an appointment when I need one. I will keep using these people for my service need. I’ve bought 3 Infiniti’s from them so far. More

I was kind f disappointed this service. I was there for almost 2 hours for a tire rotation. . They were to check my tire for a leak. The tire wasn’t rotated because when I drove home the tire alarm came ba almost 2 hours for a tire rotation. . They were to check my tire for a leak. The tire wasn’t rotated because when I drove home the tire alarm came back on. And had to be filled. And they lost the tire cover. They were supposed to check the violent or windshield alarm . And that still isn’t fixed. I guess I always had good service. I was surprised woth the service this tile More