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Genesis of Denville - Service Center

Denville, NJ

4.8
983 Reviews

983 Reviews of Genesis of Denville - Service Center

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November 25, 2019

Friendly service I love Allie, she’s very nice and very patient. I am not a good English speaker but she helps on everything I need . I will ask her next time when I c More

by Cindy Lin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2019 -

Genesis of Denville responded

Thank you for the kind words. They are truly appreciated. Sincerely, Jorge Rodriguez General Manager

November 25, 2019

Excellent Service Allie is great and always provides an easy and pleasurable experience. I have brought my Infiniti for servicing at Salerno Duane Infiniti for many yea More

by DR.FOX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2019 -

Genesis of Denville responded

Thank you for the great kudos. It is really appreciated. Respectfully, Jorge Rodriguez General Manager

November 25, 2019

Great Service I had a great experience even before I walked through the door. My husband was able to make an appointment online for me and it turned out I was able More

by SS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2019 -

Genesis of Denville responded

Thank you for the great kudos. It is really appreciated. Respectfully, Jorge Rodriguez General Manager

November 25, 2019

Service Good experience. No complaints. Would recommend. That's all I got for now. Labor rates are high, but the service is always great. Loaner car was appr More

by RFIORENTIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew
Nov 25, 2019 -

Genesis of Denville responded

Thank you for the 5 Stars. Respectfully, Jorge Rodriguez General Manager

November 22, 2019

Salerno Duane has never disappointed I’ve gone to other Infiniti Service centers and have not had the pleasures experienced by the staff and service providers at Salerno in Denville. I’ More

by LISAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Delgado
Nov 25, 2019 -

Genesis of Denville responded

Thank you for taking time from your day to review our facility. The positive comments are GREATLY appreciated. Sincerely, Jorge Rodriguez General Manager

November 21, 2019

Again, great service explains everything and while there, since I already had an alignment months ago, I was told I needed another one, asked if they could do something as More

by laurens64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Walter Frimberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Kasliner, Rebecca Horvath, Mario Delgado
Nov 25, 2019 -

Genesis of Denville responded

Thank you for the great kudos. It is really appreciated. Respectfully, Jorge Rodriguez General Manager

November 21, 2019

Always great service They always treat you like family. Easy to set up appointments and work with my schedule. The new facility is beautiful and inviting, a comfortable en More

by GOLFNERD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebecca Horvath
Nov 25, 2019 -

Genesis of Denville responded

Thank you for the kind words. They are truly appreciated. Sincerely, Jorge Rodriguez General Manager

November 19, 2019

Always a great experience getting my truck serviced!!! I have never had a bad experience with the Service Department at Infiniti of Denville. I called in the morning and the Dealership got me in right awa More

by mbock0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Delgado
Nov 25, 2019 -

Genesis of Denville responded

Thank you for taking time from your day to review our facility. The positive comments are GREATLY appreciated. Sincerely, Jorge Rodriguez General Manager

November 17, 2019

Excellent Very nice, explain the service work, I was having done. Never said no to servicing my car, wash my car. Recommend the service department to anyone. More

by BDDORTCH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Delgado
Nov 25, 2019 -

Genesis of Denville responded

Thank you for the great kudos. It is really appreciated. Respectfully, Jorge Rodriguez General Manager

November 15, 2019

Always accomodating Allie is awesome and always very attentive to our needs. Salerno is always flexible in servicing our vehicle same day on a moment's notice. More

by GIORGIO.LAMARCA25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Delgado
Nov 25, 2019 -

Genesis of Denville responded

Thank you for the kind words. They are truly appreciated. Sincerely, Jorge Rodriguez General Manager

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