Genesis of Denville - Service Center

Always the top service team! Professional service team member and friendly. Loaner car is a plus at this dealer! Love the new service area as well, keep up the good work! Professional service team member and friendly. Loaner car is a plus at this dealer! Love the new service area as well, keep up the good work! More

Service Great service. All my car needs were taken care. Able to in with short notice. Was in and out without long wait. Enjoyed the waiting area. Lot Great service. All my car needs were taken care. Able to in with short notice. Was in and out without long wait. Enjoyed the waiting area. Lots of room and refreshments. Andrew was great More

Quick and transparent door to door service They dropped me off at work, service car then picked me up. Great first impression. Got an oil change and brakes done in about a half a day. They dropped me off at work, service car then picked me up. Great first impression. Got an oil change and brakes done in about a half a day. More

My service experience The service i received while i waited for my vehicle to get worked on was beyond exceptional. The service advisors showed me around the customer waiti The service i received while i waited for my vehicle to get worked on was beyond exceptional. The service advisors showed me around the customer waiting area and showed me all the amenities they offer the customers. The advisors also kept me update through the duration of my service. The price was exactly what i expected and wasn’t to expensive. They returned my vehicle back to me all cleaned up inside and out. More

Best Service Walter Frimberger is always very helpful and knowledgeable! I appreciate being offered a loaner while my car is being serviced. The complimentary car Walter Frimberger is always very helpful and knowledgeable! I appreciate being offered a loaner while my car is being serviced. The complimentary car wash is great. More

Great service! Mario in service was able to assist me with my service appointment Great Communication he was able to provide me with specific details on my vehicl Mario in service was able to assist me with my service appointment Great Communication he was able to provide me with specific details on my vehicle that needed to be addressed. Will be coming back for next service More

A little frustrating Nice atmosphere, courteous staff (Rebecca is great!), but waiting a little over two hours for an oil change is pretty annoying. That seems to be the Nice atmosphere, courteous staff (Rebecca is great!), but waiting a little over two hours for an oil change is pretty annoying. That seems to be the norm here because my last oil change took just as long. More

Excellent service! The Denville location has been beautifully renovated. The staff is professional, courteous and provides an excellent experience. I highly recommend In The Denville location has been beautifully renovated. The staff is professional, courteous and provides an excellent experience. I highly recommend Infiniti - especially this location. Thank you! More

Service Consultant “Andrew” is Your BEST ASSET! The dealership and service area are nice since they have been upgraded. However, I have always found the service department overpriced and underwhel The dealership and service area are nice since they have been upgraded. However, I have always found the service department overpriced and underwhelming in terms of delivery of quality service. Your best asset is the service consultant I had this time, Andrew. He was absolutely awesome and the best experience I have had thus far at this dealership. I am getting ready to upgrade to a new car and did not want to spend a lot of money on repairs. I had to spend $2300 for a total rear brake job as it turns out!! Andrew explained everything to me and only through his thoughtful and understanding approach, did I agree to have this done. Very unfortunately, and not the first time, I had to again take a loaner car that was dirty. This dealership, which represents a higher end automobile brand, should absolutely do better than that. I was told that loaners are “only cleaned on Saturdays” - and I happened to be there on Friday evening. The service person would not clean the car. He just kept saying “they are only cleaned on Saturdays.” This is not the first time I have gotten a dirty loaner car. I couldn’t wait to bring it back. Also, in doing a cost comparison and web search about the job that was done on my car, it seems that this dealership charges the absolute highest most allowable price for parts that it possibly can. I probably could’ve had this done for half the cost elsewhere. In summary, Andrew saved the day and made this experience as pleasant as it could possibly be. Keep him! Promote him! More

Service you can trust Allie is the best! Customer excellence personified. She gave me a tour of the newly renovated facility and always clearly explains the nature of any p Allie is the best! Customer excellence personified. She gave me a tour of the newly renovated facility and always clearly explains the nature of any part/system deficiency that requires service. What I most appreciate is that no unnecessary work is promoted that will garner more profit for the company; trust me, there are dealerships out there that do this as part of their business model! More