Genesis of Denville - Service Center

Courteous hassle-free pleasant experience Service rep. Was very courteous and immediately acknowledged my arrival with no delays. I was into my loaner car in 5 minutes from the time of my arri Service rep. Was very courteous and immediately acknowledged my arrival with no delays. I was into my loaner car in 5 minutes from the time of my arrival. Inspection of my car needs was detailed and very precise. My car always comes back to me from service thoroughly cleaned. I am spoiled now compared to waiting for service a long time to drop off and pick up car as I other dealerships I had service done. Since work was under warranty there was no charge. Very pleased. Thanks More

Always a great experience! It's always so easy to get a convenient appointment and a loaner car. And when I choose to wait, the newly refurbished waiting room is really comfort It's always so easy to get a convenient appointment and a loaner car. And when I choose to wait, the newly refurbished waiting room is really comfortable! The staff is always friendly and helpful. I definitely recommend Salerno Duane Infiniti! More

Very bad service I booked the service with Loaner vehicle but at the time of service I am informed loaner vehicle not available. What is point booking loaner vehicle i I booked the service with Loaner vehicle but at the time of service I am informed loaner vehicle not available. What is point booking loaner vehicle in advance. More

Great Roadside Assistance and Quick Diagnosis and Service I was unable to start my Q60 and contacted Roadside Assistance who dispatched a wrecker to my location in 20 minutes. I was constantly updated throug I was unable to start my Q60 and contacted Roadside Assistance who dispatched a wrecker to my location in 20 minutes. I was constantly updated through messages and telephone calls. My vehicle was quickly diagnosed and ready for pick up that evening. Through the entire experience I was completely satisfied. More

Great customer service Good customer service - offered additional services but didn't push them on me. Allie was a pleasure to deal with. The Infiniti service department al Good customer service - offered additional services but didn't push them on me. Allie was a pleasure to deal with. The Infiniti service department always does a thorough job. More

Phenomenal Good people. I have a high mileage infiniti and enjoy brining to this dealership because of quality. Quality of people in service front end and back Good people. I have a high mileage infiniti and enjoy brining to this dealership because of quality. Quality of people in service front end and back end. My car runs strong because of them. Thank you More

Great customer service Best customer service ever!! Always accommodating. I highly recommend INFINITI service department. Allie is the best and is extremely helpful and hone Best customer service ever!! Always accommodating. I highly recommend INFINITI service department. Allie is the best and is extremely helpful and honest. She knows what needs to be done at each service call. More

Very slow service Brought my leased car for it's 4th flat tire in 2.5 years. Service gentleman was very nice but very slow. Recall repair was also done without my kno Brought my leased car for it's 4th flat tire in 2.5 years. Service gentleman was very nice but very slow. Recall repair was also done without my knowledge. I was in there for 1 3/4 hours. Also had to stop by a few months ago to replace the batteries in both FOBs. Was Charged for both on a leased car. Both batteries replaced in 2.5 years??? Disappointed. More

Normal service Both Rebecca and Mario were very thorough and pleasant to deal with. All my questions were answered and my vehicle was finished on time with no issues Both Rebecca and Mario were very thorough and pleasant to deal with. All my questions were answered and my vehicle was finished on time with no issues. More

Outstanding service from all. Dealership is top notch, employees go out of their way to make you feel comfortable and always address every question or concern wi service from all. Dealership is top notch, employees go out of their way to make you feel comfortable and always address every question or concern with lightning speed. More