Genesis of Denville - Service Center

Efficient, fast & accurate service. I have used Salerno Duane Infiniti service for several years and they never failed me. The are always willing to go the extra mile. I wouldn't go an I have used Salerno Duane Infiniti service for several years and they never failed me. The are always willing to go the extra mile. I wouldn't go anywhere else. More

Service department Very Professional Was very professional. Took a lot faster than I thought. Was really impressed when I mentioned a TPMS light being on and the representative said it "h Was very professional. Took a lot faster than I thought. Was really impressed when I mentioned a TPMS light being on and the representative said it "has nothing to do with my failing the NJ State inspection" Really thought he would try to con and sell me on getting something done that I did not really need to do. Then afterwards in regard to my error codes was very honest with me of what was wrong and what may be wrong, they would have to see only after fixing the first issue-which was a hard error code. So again, instead of trying to con and sell me something I may not need-complete honesty. So now when they do tell me I need to get something done-I will trust them and do it. Have to admit I don't usually trust dealerships-not only are they are lot higher in price but they usually try to con you into fixing every little issue-even those that are really not needed and the final price is exorbitant! That is why I usually will go to mechanic shops. After coming here to Salerno Duane I only wish I would of went to Infiniti first for the whole ordeal. Went to Mechanic Shop that was suppose to inspect and give you a NJ State Inspection sticker but they were unable to fix the car in that particular area yet still charged me $550 to fix other areas that was not required for a NJ State sticker. Next time I will just come here first. Live and learn. More

Maintenance I love going to Salerno Duane infiniti , the service is great , prompt and efficient. I am always greeted with a smile . Definitely would recommend in I love going to Salerno Duane infiniti , the service is great , prompt and efficient. I am always greeted with a smile . Definitely would recommend infiniti to friend and family More

Great service and nice staff I have used the service department twice and both times I have been treated like a great customer. The loaner was ready when I got there and the expe I have used the service department twice and both times I have been treated like a great customer. The loaner was ready when I got there and the experience was pleasant. More

Routine Scheduled Service Allie was very friendly and helpful. A pleasure to deal with. Made for a smooth and easy visit for routine servicing. Everything turned out as expecte Allie was very friendly and helpful. A pleasure to deal with. Made for a smooth and easy visit for routine servicing. Everything turned out as expected. More

I was very displeased. I arrived about 1 hr earlier than my appointment time for an oil change and a right rear stumping noise. After waited over 2 hrs past my appointment I arrived about 1 hr earlier than my appointment time for an oil change and a right rear stumping noise. After waited over 2 hrs past my appointment time, I was told that " only the oil change was done, and the noise issue could not be looked into due to lack of staffing/personal's." I should have been informed of the situation upon arrival which would have given me the choice of either stayed or go back to Ray Catena Infiniti. More

Always a nice experience Friendly staff. I always get a loaner. This time it was a different model than my vehicle, which is fine, however it is challenging to drive in a vehi Friendly staff. I always get a loaner. This time it was a different model than my vehicle, which is fine, however it is challenging to drive in a vehicle that you aren’t familiar with. None the less, they always provide good service. I had my normal maintenance (oil change, tire rotation..) in addition to my window getting repaired. It was getting stuck or being sluggish, which they resolved. More

Always great service! I always take my car to Salerno Duane for service--great work, friendly service. Who could ask for more? I highly recommend Salerno Duane Infiniti I always take my car to Salerno Duane for service--great work, friendly service. Who could ask for more? I highly recommend Salerno Duane Infiniti More