Genesis of Denville - Service Center

Excellent Service Mario was extremely helpful. He assisted me in filing a claim for tire hazard and arranging for cosmetic repair to rims. The pricing was fair and disc Mario was extremely helpful. He assisted me in filing a claim for tire hazard and arranging for cosmetic repair to rims. The pricing was fair and disclosed upfront. The service was done professionally and the car delivered in immaculate condition. What a delight in a world where customer service is a common claim but a rare outcome. Couldn’t be more pleased More

Oil change tire rotation I came in a few minutes late and apologized to Rebecca who was very understanding. The sales room and service waiting room are combined because there I came in a few minutes late and apologized to Rebecca who was very understanding. The sales room and service waiting room are combined because there is renovations going on. Inifiniti did a great job making this room look good. First of all, it was easy to find (wayfinding signage worked well), it was neat and clean and very comfortable (all things considered). I let Rebecca know that I forgot my coupon for the service but she assured me that I would be able to take advantage of the 10% off anyway. I was told it would take 1 hour +. At about the 1 hour mark the power went off (local storm). Luckily the guys were able to continue the work. They finished the work on my car in about 1hour and fifteen minutes and let me know it was ready. In that time I enjoyed the wifi and a great cup of coffee and a granola bar (complimentary). Rebecca let me know the estimate and was not able to process the payment because of the power issues, but took my name down and called me back later in the day (as promised) and took down my credit card information. I was handed a very clean car and Rebecca mentioned that the guys found a nail in one of my tires that they took care of as part of their due diligence. Because the sales guys were close by I was able to meet with Bill Gusta as well, who was as pleasant as can be. This was a very pleasant experience for me. Thank you Rebecca (and Bill) and Infiniti. Mike Schwartz More

Satisfied Customer I've always receive quality service whether it's a regular oil change or something else I've requested to get done on my vehicle and if it needs to be I've always receive quality service whether it's a regular oil change or something else I've requested to get done on my vehicle and if it needs to be held over night I've always been given a loaner vehicle. More

Awesome service I personally love this place. Service with a smile. They tell you exactly what they are doing to your vehicle and if you have a question, they are the I personally love this place. Service with a smile. They tell you exactly what they are doing to your vehicle and if you have a question, they are there. More

Service visit great service, explains clearly and short wait time. Although currently under construction, i was still comfortable in the waiting area and loved tha great service, explains clearly and short wait time. Although currently under construction, i was still comfortable in the waiting area and loved that I did not have to sit all day at the dealer waiting for the work to be completed More

Service and service personnel were excellent Admittedly, my service was limited on my Qx60 because it only had 6800 miles on a 2016 model. (We live in NJ part time and the car is attached to a tr Admittedly, my service was limited on my Qx60 because it only had 6800 miles on a 2016 model. (We live in NJ part time and the car is attached to a trickle charge Battery.) Scheduling was made very easy and making changes to the schedule was also easy. Everybody in the place had big smiles as you entered, held the doors ope for you, escorted you to the proper place during your construction - all in all, a very pleasant experience from all! I would give everyone the highest rating. Denis More

Thanks! My reason for the 4 stars Loaner vehicle was not cleaned and/or washed. Service reps are pleasant and knowledgeable. I;m to believe that once the My reason for the 4 stars Loaner vehicle was not cleaned and/or washed. Service reps are pleasant and knowledgeable. I;m to believe that once the service area is completed, our experience will be better. More

Good first impression I am a new to the area and a first time customer- they took good care of my G37 and made me feel welcome. I needed prompt service and I was able to dr I am a new to the area and a first time customer- they took good care of my G37 and made me feel welcome. I needed prompt service and I was able to drop my car off the same day I called to schedule an appointment, and had it back within 24 hours. Great job by the team- excited to see what the new showroom looks like when construction is finished More

Great experience! I received the absolute best service ever here or anywhere from Klancy. I was so pleased that I will be purchasing my next vehicle from him even thoug I received the absolute best service ever here or anywhere from Klancy. I was so pleased that I will be purchasing my next vehicle from him even though he works in the service department. He was awesome at every step of the process and I felt that he really cared about the safety of my family. More