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Genesis of Englewood powered by Benzel-Busch

Englewood, NJ

Overview
Employees
Reviews
Vehicles
4.7
711 Reviews
Whether you are waiting for your vehicle to get serviced, picking up a part for your vehicle, or stopping by to check out a new vehicle for yourself, we offer a wide range of amenities to enhance your experience here! Come by, look around and check what we can offer you!
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25 Grand Ave

Englewood, NJ

07631

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Showing 711 reviews

June 23, 2024

Wonderful service from start to finish. A bit far for me but I will return again and again- they were great!! More

by PREVHEALTH14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neysha Ortiz
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Jul 30, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your wonderful feedback! We’re thrilled to hear that you had a great experience from start to finish, even if our location is a bit of a drive for you. We’re grateful for your willingness to return and look forward to serving you again. If you need any further assistance or have any questions, please don’t hesitate to reach out. Warm regards, Michael Hill mhill@benzelbusch.com

June 23, 2024

Tamara made the process real easy and provided great customer service. Felt no salsey salesmanship tactics…just straight talk and follow through. More

by ROB.BAREA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tamara Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure if her name but she did all the financial paper work and definitely took great care of me , Clinton Ma
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Jul 30, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your kind words! We’re thrilled to hear that Tamara made the process easy and provided you with great customer service. We’re glad that you appreciated the straightforward approach and lack of sales tactics. Your satisfaction is our priority, and we’re pleased that we could meet your expectations. Warm regards, Michael Hill mhill@benzelbusch.com

June 22, 2024

Excellent service. I would recommend to anyone. Very kind staffs. Easy for making appointment. Ride was provided. After finish car was delivered to my office. More

by CTHOMASPARK
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neysha Ortiz
Report | Print
Jul 30, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your excellent review! We’re delighted to hear that you had a positive experience with our service, and that our team’s kindness and the convenience of making an appointment met your expectations. It’s great to know that the ride service and car delivery to your office added to your satisfaction. Your recommendation means a lot to us. Warm regards, Michael Hill mhill@benzelbusch.com

June 20, 2024

This was my first service at this location and was very satisfied ergo, they sent video update of the service rendered. Was hoping they would cleanup the engine cover a bit. More

by deaconreid1
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Neysha Ortiz
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Jul 30, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your feedback and for choosing us for your first service! We’re glad to hear that you were satisfied with the service and appreciated the video update. We apologize for the oversight regarding the engine cover and will make sure to address this in future services. Your feedback helps us improve, and we’re committed to ensuring every detail meets your expectations. Warm regards, Michael Hill mhill@benzelbusch.com

June 19, 2024

Welcoming people ,they listen & taken care exactly what I told them .Best thing is close to my house More

by yashayusharshi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neysha Ortiz
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Jul 30, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your wonderful review! We’re glad to hear that you found our team welcoming and attentive to your needs. It’s great to know that our proximity to your home is a convenient feature for you. Your satisfaction is important to us, and we’re pleased that we could meet your expectations. Warm regards, Michael Hill mhill@benzelbusch.com

June 19, 2024

I was treated with exceptional professionalism. in the past, I have used Genesis in Mahwah. you folks are much much better. John was fantastic and the valet service was also fantastic. I will be b More

by DJH30747
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your fantastic feedback! We’re thrilled to hear that you experienced exceptional professionalism and that you found us to be a step above your previous service provider. We’re especially pleased to know that John and our valet service made a positive impression. Your satisfaction is our priority, and we look forward to serving you again for your next service. Warm regards, Michael Hill mhill@benzelbusch.com

June 18, 2024

He was Very kind, supportive , professional , while I was waiting in waiting area, he informed me what was going on More

by KIMSUE0807
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your kind feedback! We’re pleased to hear that you found our team member to be kind, supportive, and professional during your visit. Warm regards, Michael Hill mhill@benzelbusch.com

June 18, 2024

Had a great experience in coming to service They gave me a loaner that I can continue my day of work and I switch it to my car once they finish working on it. More

by SHAY_ZVIBAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your positive experience! We’re thrilled to hear that you had a great visit and that our loaner vehicle service made your day more convenient. Warm regards, Michael Hill mhill@benzelbusch.com

June 18, 2024

Welcoming, professional, good communicator and top service. The coffee matched the service received - out of this world. Would highly recommend. Thank you! More

by NAVYBLUEBADGE4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neysha Ortiz
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Jul 30, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your glowing review! We’re delighted to hear that you found our team welcoming, professional, and communicative, and that the service exceeded your expectations. We’re also thrilled that you enjoyed the coffee :) it’s great to know that every aspect of your visit contributed to an exceptional experience. Your recommendation means a lot to us. Warm regards, Michael Hill mhill@benzelbusch.com

June 18, 2024

The experience was ok. The location is great. Nice people, wonderful service. Genesis for the road. More

by DANESHER25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Skopetos
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your feedback! We’re glad to hear that you had a positive experience with our service and that you found our location convenient and our staff pleasant. Warm regards, Michael Hill mhill@benzelbusch.com

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