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Genesis of Englewood powered by Benzel-Busch

Englewood, NJ

Overview
Employees
Reviews
Vehicles
4.7
762 Reviews
Whether you are waiting for your vehicle to get serviced, picking up a part for your vehicle, or stopping by to check out a new vehicle for yourself, we offer a wide range of amenities to enhance your experience here! Come by, look around and check what we can offer you!
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25 Grand Ave

Englewood, NJ

07631

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Showing 762 reviews

August 15, 2024

Service appointment was easy to get. All employees were exceptional. Car was completed within the time frame given. Car us running great More

by SUSANHARBACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neysha Ortiz
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Aug 27, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your review! We’re delighted to hear that scheduling your service appointment was easy and that all of our employees provided exceptional service. It’s great to know that your car was completed within the promised time frame and is running great. We appreciate your feedback and look forward to assisting you again in the future! Warm regards, Michael Hill mhill@benzelbusch.com

August 14, 2024

John was courteous and very helpful. He followed up on everything I asked. Overall a very easy experience More

by robertleifer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your feedback! We’re glad to hear that John was courteous and helpful, and that he followed up on everything you asked. It’s great to know that your experience was easy and smooth. We appreciate your kind words and look forward to assisting you again in the future! Warm regards, Michael Hill mhill@benzelbusch.com

August 14, 2024

I have a great experience at the dealership everyone was super nice and helpful and my car was returned in great condition .. Super recommended!! More

by SMARTGC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Jin, Neysha Ortiz, Matthew Paparazzo
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Aug 27, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience at our dealership and that everyone was super nice and helpful. It’s fantastic to know that your car was returned in great condition. We appreciate your recommendation and look forward to serving you again in the future! Warm regards, Michael Hill mhill@benzelbusch.com

August 14, 2024

Great job fixing my car. And they brought my car to me excellent. Great great More

by ssouthwell523
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Aug 27, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your review! We’re thrilled to hear that you’re pleased with the job we did fixing your car and that the delivery service met your expectations. Your satisfaction is our top priority, and we’re glad to know you had a great experience. If you need any further assistance, feel free to reach out. Thanks again! Warm regards, Michael Hill mhill@benzelbusch.com

August 14, 2024

3 months to fix a plastic panel. Only updates I got was if I called myself and there was always a promise to get back to me. Got back maybe 20% of time. After 3 months got car back d More

by PKWILTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neysha Ortiz
Report | Print
Aug 27, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your feedback. We’re truly sorry to hear about the extended delay and the lack of updates regarding your service experience. This is not the level of service we strive to provide, and we understand your frustration. We also apologize for the condition in which your car was returned. Please know that your feedback will be taken seriously as we work to improve our processes. If you’re open to discussing this further, we would like to address your concerns directly and find a way to make things right. Thank you for bringing this to our attention. Warm regards, Michael Hill mhill@benzelbusch.com

August 13, 2024

The dealer and service manager were Very responsive and prompt response upon request. Clear communication and presentation. More

by YOUNG0923KIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Jin Chun
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clinton Ma, Matthew Paparazzo
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Aug 27, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your review! It’s great to know that the communication and presentation were clear and effective. We appreciate your feedback and look forward to assisting you again in the future! Warm regards, Michael Hill mhill@benzelbusch.com

August 12, 2024

They did an excellent job servicing my Genesis. I was quiet pleased with their responsive More

by Rshapiro
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your review! We’re glad to hear that you were pleased with the service provided for your Genesis and that our responsiveness met your expectations. Your satisfaction is important to us, and we appreciate your feedback. If you need any further assistance, please don’t hesitate to reach out. Thanks again! Warm regards, Michael Hill mhill@benzelbusch.com

August 11, 2024

Great service from all the qualified sales team. I would recommend Genesis to anyone Everyone was cordial and professional More

by JHART12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Jin Chun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clinton Ma
Report | Print
Aug 27, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your kind review! We’re delighted to hear that you received great service from our qualified sales team and that you found everyone to be cordial and professional. Your recommendation means a lot to us, and we appreciate your support. If you or anyone you know needs assistance in the future, we’ll be here to help! Warm regards, Michael Hill mhill@benzelbusch.com

August 10, 2024

Came in with a flat tire… took 6 hours to replace one tire though I subsequently learned that’s they also did a check up on the car. Everyone was wonderfully gracious More

by HMILLER417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neysha Ortiz
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Aug 27, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your review! We’re sorry to hear that the tire replacement took longer than expected, but we’re glad to know that our team’s graciousness made a positive impression. We appreciate your understanding and are pleased that the additional check-up was beneficial. If you have any further concerns or need additional assistance, please don’t hesitate to reach out. Thanks again for your feedback! Warm regards, Michael Hill mhill@benzelbusch.com

August 10, 2024

Excellent and seamless experience. Clinton and his team do a great job and the Genesis cars are stunning. Highly recommend! More

by volvofan85
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clinton Ma, Matthew Paparazzo
Report | Print
Aug 27, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your fantastic review! We’re thrilled to hear that you had an excellent and seamless experience with Clinton and his team. It’s great to know you find the Genesis cars stunning and that you highly recommend us. We appreciate your support and look forward to assisting you again in the future! Warm regards, Michael Hill mhill@benzelbusch.com

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