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Genesis of Englewood powered by Benzel-Busch

Englewood, NJ

Overview
Employees
Reviews
Vehicles
4.7
711 Reviews
Whether you are waiting for your vehicle to get serviced, picking up a part for your vehicle, or stopping by to check out a new vehicle for yourself, we offer a wide range of amenities to enhance your experience here! Come by, look around and check what we can offer you!
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25 Grand Ave

Englewood, NJ

07631

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Showing 711 reviews

June 15, 2024

My visit was outstanding from arrival to departure. all employees were Service Focused.Most impressive More

by RAYBALIATICO1739
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neysha Ortiz
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Jul 30, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your outstanding review! We’re thrilled to hear that your visit was exceptional from arrival to departure, and that you found all our employees to be service-focused. Your positive feedback is greatly appreciated, and we’re glad we made such a strong impression. If you need any further assistance or have any questions in the future, please don’t hesitate to reach out. Warm regards, Michael Hill mhill@benzelbusch.com

June 15, 2024

Service at Genesis of Englewood powered by Benzel-Busch is great. They were able to take me in without advance booking of the appointment. More

by PRANAV JANGAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neysha Ortiz
Report | Print
Jul 30, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your positive feedback! We’re delighted to hear that you had a great experience! Your satisfaction is important to us, and we’re glad we were able to meet your needs promptly. If you require any further assistance or have any questions in the future, please don’t hesitate to reach out. Warm regards, Michael Hill mhill@benzelbusch.com

June 14, 2024

The staff was incredibly professional and attentive, ensuring my vehicle was serviced promptly and thoroughly. The facility was clean and welcoming, and the entire process was smooth from start to finis More

by KOTIKOV PAVEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristopher Almanzar
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Jul 30, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your wonderful feedback! We’re delighted to hear that our staff provided you with professional and attentive service, and that your vehicle was serviced promptly and thoroughly. It’s great to know that you found our facility clean and welcoming, and that the entire process was smooth from start to finish. Your satisfaction is our priority, and we’re thrilled that we met your expectations. Warm regards, Michael Hill mhill@benzelbusch.com

June 14, 2024

I liked their professionalism, attitude and their ability to communicate with the clients via email and call. Also giving you a ride to and from the dealership. With my appreciation I thank you! More

by AKKAHTANE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Person who drove me
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Jul 30, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your kind words! We’re pleased to hear that you appreciated our professionalism, attitude, and communication, both via email and phone. If you need any further assistance or have any questions in the future, please don’t hesitate to reach out. Warm regards, Michael Hill mhill@benzelbusch.com

June 13, 2024

I am dissatisfied with all aspects. It’s very disappointing to buy a luxury car and not get luxury service. Thank goodness I love my car. More

by Debbie
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Neil Fraser, Neysha Ortiz, Matthew Paparazzo
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Jun 14, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

I'm truly sorry to hear about your dissatisfaction with your recent experience. Your feedback is essential, and I apologize for any disappointment caused by the level of service you received. Ensuring our customers receive luxury service is a top priority for us, and I regret that we fell short of meeting your expectations in this instance. We take your feedback seriously and will use it to address any areas of improvement within our team. While I'm relieved to hear that you love your car, I understand that exceptional service is equally important. If there's anything we can do to rectify the situation or if you have any further concerns, please don't hesitate to reach out to me directly. Warm regards, Michael Hill mhill@benzelbusch.com

June 11, 2024

My recall service was supposed to take 1:45-2 hrs. It was over 3 hours when I finally got my car. At the 1hr 45 min point, I was told I’d have the car in 15 min- it was getting washed. It took another More

by mikealix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Neysha Ortiz
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Jun 14, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

I'm truly sorry to hear about your disappointing experience with our service department. Your feedback is invaluable, and I apologize for the extended wait time and the lack of helpfulness from your service technician. Providing timely and attentive service to our customers is paramount, and it's clear that we fell short of meeting your expectations on this occasion. I understand your frustration, and I want to assure you that we take your feedback seriously. We will address the issues you've raised with our team to prevent similar occurrences in the future. Additionally, I apologize for any inconvenience caused by the delay in returning your vehicle and the avoidance from your service technician. While I understand your decision not to return to Englewood for service, I hope you'll reconsider giving us another chance in the future. If there's anything we can do to make amends or if you have any further concerns, please don't hesitate to reach out to me directly. Warm regards, Michael Hill mhill@benzelbusch.com

June 11, 2024

Neysha was super responsive and helpful throughout my visit. Got everything fixed that needed it and was out the door. She texted me throughout to let me know what was happening More

by SEOC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neysha Ortiz
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Jun 14, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're delighted to hear that Neysha provided you with super-responsive and helpful service throughout your visit. Ensuring our customers feel supported and informed is what we strive for, and we're glad that Neysha kept you updated via text and ensured everything was fixed promptly. Warm regards, Michael Hill mhill@benzelbusch.com

June 08, 2024

Service was excellent vehicle was returned quickly and professionally with a multi point inspection included More

by STORMYSCINEMAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neysha Ortiz
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Jun 14, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your feedback with us! We're thrilled to hear that you had an excellent service experience and that your vehicle was returned to you quickly and professionally. Warm regards, Michael Hill mhill@benzelbusch.com

June 07, 2024

I had an excellent experience with the service department. I was kept well informed and the service was prompt and well-done More

by alex.solo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neysha Ortiz
Report | Print
Jun 14, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your experience with our service department! We're thrilled to hear that you had an excellent experience and that you were kept well-informed throughout the process. Warm regards, Michael Hill mhill@benzelbusch.com

June 07, 2024

As a first time customer I was a bit concerned about having my G90 towed in . But Neysha was a pleasure to work with and my vehicle was repaired quickly More

by SCOTT.LOEFFLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neysha Ortiz
Report | Print
Jun 14, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your experience with us! We understand that having your vehicle towed in can be concerning, especially as a first-time customer, but we're delighted to hear that Neysha made the process smooth and enjoyable for you. Warm regards, Michael Hill mhill@benzelbusch.com

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