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Genesis of Englewood powered by Benzel-Busch

Englewood, NJ

Overview
Employees
Reviews
Vehicles
4.7
711 Reviews
Whether you are waiting for your vehicle to get serviced, picking up a part for your vehicle, or stopping by to check out a new vehicle for yourself, we offer a wide range of amenities to enhance your experience here! Come by, look around and check what we can offer you!
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25 Grand Ave

Englewood, NJ

07631

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Showing 711 reviews

June 06, 2024

Nightmare … no concerns about customer needs. No return calls Horrible experience I will explore other options.Hopefully there are some More

by IGORLYULLKIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kelly McNichol
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neysha Ortiz
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Jun 14, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

I'm deeply sorry to hear about your negative experience with us. Your feedback is incredibly valuable, and I apologize for any inconvenience or frustration caused by the lack of attention to your needs and the failure to return your calls promptly. Providing exceptional service and addressing customer concerns is our top priority, and it's disappointing to hear that we fell short in your case. We take your feedback seriously and will use it to improve our communication and customer service processes moving forward. If you would be open to giving us another chance to make things right, please don't hesitate to reach out to us directly. We would welcome the opportunity to address your concerns and regain your trust. Thank you for bringing this matter to our attention, and I sincerely apologize once again for the inconvenience caused. Warm regards, Michael Hill mhill@benzelbusch.com

June 02, 2024

"I purchased my GV80 from this dealership, but the experience was disappointing. On the day I picked up the vehicle, I noticed a cracked front grill. I reported it to the manager, who took a photo of More

by ISAAK_VALDEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Sundar, Neysha Ortiz, Matthew Paparazzo
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Jun 14, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

I'm sorry to hear about your disappointing experience with us. Your feedback is crucial, and I apologize for the frustration caused by the delay in resolving the issue with your front grill. We always aim to provide timely and efficient service to our customers, and it's disappointing to hear that we fell short in your case. I appreciate you bringing this matter to our attention and for taking the initiative to escalate it to our head service manager. We take your concerns seriously and will use them to improve our processes to prevent similar situations from occurring in the future. If there's anything further we can do to address your concerns or if you have any additional feedback, please don't hesitate to reach out to us directly. We value your business and hope to have the opportunity to regain your trust in the future. Warm regards, Michael Hill mhill@benzelbusch.com

June 02, 2024

Neil was amazing to work with. Highly recommend this dealership. They made everything seamless and simple. More

by MOGIRL10K
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clinton Ma, Neil Fraser, Matthew Paparazzo
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Jun 14, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're thrilled to hear that Neil provided you with amazing service and that you had a seamless and simple experience at our dealership. Warm regards, Michael Hill mhill@benzelbusch.com

June 02, 2024

Jeff was a pleasure to work with very professional and helpful. Matt in finance was also a pleasure made everything easy. More

by MICHELETK23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Jin Chun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clinton Ma, Matthew Paparazzo
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Jun 14, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're delighted to hear that Jeff and Matt provided you with professional and helpful service. Ensuring our customers have a positive and seamless experience is our priority, and we're glad to hear that Jeff and Matt made everything easy for you. Warm regards, Michael Hill mhill@benzelbusch.com

June 02, 2024

Fast great service. Knew everything I wanted to know about the vehicle and made the sales transaction so easy! More

by melciappi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Jin Chun
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're thrilled to hear that you received fast and great service and that our team knew everything you wanted to know about the vehicle. Warm regards, Michael Hill mhill@benzelbusch.com

June 02, 2024

My visit to the Genesis of Englewood was a pleasant experience. Jeff was very helpful and professional. Matthew in financing was very detailed in explaining all the terms of my lease. More

by ecmaynor
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Jin Chun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Paparazzo
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Jun 14, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're delighted to hear that your visit to Genesis of Englewood was a pleasant one and that Jeff and Matthew provided you with helpful and professional service. Warm regards, Michael Hill mhill@benzelbusch.com

June 02, 2024

Totally professional service event. Chris of service explained all my options and said one item I requested was not necessary after his inspection. More

by GLOEUBEN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Jin Chun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Paparazzo
Report | Print
Jun 14, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're thrilled to hear that you had a totally professional service event and that Chris from our service team provided you with excellent assistance. Warm regards, Michael Hill mhill@benzelbusch.com

June 01, 2024

Tamara made my experience easy and comfortable. Thank you Tamara definitely will recommend my friends. More

by STARJDREW
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tamara Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Paparazzo
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Jun 14, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're thrilled to hear that Tamara made your experience easy and comfortable. Providing excellent service and ensuring our customers feel at ease throughout their visit is what we strive for, and we're delighted that Tamara exceeded your expectations. Warm regards, Michael Hill mhill@benzelbusch.com

May 31, 2024

Loved my entire experience at the dealer. Everyone was great and picking up my car was painless. More

by STEVESOUTS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clinton Ma, Neil Fraser, Matthew Paparazzo
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Jun 14, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your wonderful experience with us! We're thrilled to hear that you loved your entire experience at the dealership and that everyone you encountered was great. Providing exceptional service to our customers is our top priority, and we're delighted that we could make your car-buying process as smooth and enjoyable as possible. Warm regards, Michael Hill mhill@benzelbusch.com

May 31, 2024

My visit to the Genesis of Englewood was a pleasant experience.The employee were very professional, as usual.The waiting area is very comfortable, and the wait time was minimal. I was totally satisfied More

by Sophiedavis163
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Almanzar , Neysha Ortiz
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Jun 14, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your recent visit with us! We're thrilled to hear that you had a pleasant experience at Genesis of Englewood and that our employees provided you with professional service, as usual. Warm regards, Michael Hill mhill@benzelbusch.com

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