Genesis of Englewood powered by Benzel-Busch - Service Center

Great service, just wished the car wash was better, it was just ok. I expected better was just ok. I expected better More

Benzel-Busch is always top level of quality service Friendly Welcoming Caring Respectfully Professional Quick Services Friendly Welcoming Caring Respectfully Professional Quick Services More

Not really proactive, was told i ll receive a call the same day to discuss loaner etc never happened. Not a memorable experience. Louis was amazing though. same day to discuss loaner etc never happened. Not a memorable experience. Louis was amazing though. More

Great experience Jason Morgan in service made my experience seem less Been doing business with Benzel bush for over 40 years experience seem less Been doing business with Benzel bush for over 40 years More

Super convenient. Very efficient. Vehicle well taken care of. I love the concierge feature! Thank you!! Very efficient. Vehicle well taken care of. I love the concierge feature! Thank you!! More

Jason was amazing. He went above and beyond in assisting me. Jason was outstanding he was super professional and a pleasure to work with. He went above and beyond in assisting me. Jason was outstanding he was super professional and a pleasure to work with. More

Dealership service rep does not demonstrate an aptitude for communicating servicing status updates, picking up the phone to make himself available to the customer, and rarely returns voice messages left fo for communicating servicing status updates, picking up the phone to make himself available to the customer, and rarely returns voice messages left for him. He is only good at taking in the vehicle to be serviced and to ultimately notify you once it is completed - even if there have been delays along the way that should have been related to the customer so that expectations of completion can remain matched with reality. On multiple occasions I have been promised things that ended up not being fulfilled - costing me time and trust. Honesty of the service department employees is not necessarily the best - as damage to the vehicle occured while being serviced and this was not reported to the owner and had to be proven via review of video security footage once discovered by the owner. The dealership you're that it provides a novel feature online that allows the service customer to follow at what point in the servicing process their vehicle is at the moment. Also, this also includes a video taken during servicing where the mechanic explains what was done. Once, this was provided and found to be very impressive. Recently, the video feature contained no video of the servicing and the "progress timeline" remained at or near the very beginning of the "service journey" until the work was finally completed two weeks late. The dealership has on multiple occasions used the excuse that they are a new Genesis dealer and that they are working out some issues. However, Benzel-Bush Motorcars has been around for many decades and is supposed to know how to treat a customer after the sale. There is nothing special about their dealership other than a new showroom. The methods and practices of the personnel are no different than most others. More

Everything was great. The timing of when my car was being returned would be my only complaint though it was the Friday of Memorial Day weekend. Had it been a regular non h The timing of when my car was being returned would be my only complaint though it was the Friday of Memorial Day weekend. Had it been a regular non holiday day I'm sure it would have been smoother in returning my vehicle More

No Saturday services done at this location. Its a 3hr wait & a long drive there. I had to take a day off for an oil change. Its a 3hr wait & a long drive there. I had to take a day off for an oil change. More

Took 9hours to put a new tire on Should not take more then 3hours Car was there before you opened Not done until 5:15pm then 3hours Car was there before you opened Not done until 5:15pm More