Genesis of Gurnee
Gurnee, IL
207 Reviews of Genesis of Gurnee
This dealer is terrible. They do not respect their agreements with customers. Purchased a Genesis car from them. My car has only 6,000 miles and is due for the first free oil They do not respect their agreements with customers. Purchased a Genesis car from them. My car has only 6,000 miles and is due for the first free oil change, so I call to schedule and they just say they will not do it for free, as they committed when I purchased it. Apparently they got in a fight with Genesis and they will not service your car any longer. I have to look for a different dealership as they want to charge for something they promised to be free when you purchase a car!!!! More
The sales associates gave me a great deal and had my best interests in mind when I came to them with a car in mind. They respected my expectations and ensure that they met them. interests in mind when I came to them with a car in mind. They respected my expectations and ensure that they met them. More
Everyone was very nice and friendly. It took as long as they said. Making an appointment online was very easy. It took as long as they said. Making an appointment online was very easy. More
Had the car towed in due to a dead battery. even though the service dept. was busy, they said it would be done the same day. it was done within the same day, thank you genesis of gurnee. even though the service dept. was busy, they said it would be done the same day. it was done within the same day, thank you genesis of gurnee. More
Excellent service department. They took care of a brake issue on this 2 month old Genesis. Another dealership said it needed new front calipers, Gurnee greased and adjusted them They took care of a brake issue on this 2 month old Genesis. Another dealership said it needed new front calipers, Gurnee greased and adjusted them and every thing works well More
Pleasant people to work with . convenient location. looking forward to the next visit. Pickup and delivery of the car is a great service. convenient location. looking forward to the next visit. Pickup and delivery of the car is a great service. More
Exceptional dealership! From the salesman to the cashier, there was a focus on earning the customer’s business. Matt Knudsen was great to work with. He was one of the bes From the salesman to the cashier, there was a focus on earning the customer’s business. Matt Knudsen was great to work with. He was one of the best sales folks I’ve worked with. If you want a Genesis, this is the dealership to go to. More
Staff was very friendly. The service department communicated the status throughout the service. The service manager was very helpful (I believe it was Mr. Garcia). The service department communicated the status throughout the service. The service manager was very helpful (I believe it was Mr. Garcia). More