Genesis of Mentor

The dealership is fine. The parent company does not stand behind their product. Very disappointing The parent company does not stand behind their product. Very disappointing More

Great customer service. Very friendly. Truly enjoy doing business with this dealership. Will continue to patronize. Very friendly. Truly enjoy doing business with this dealership. Will continue to patronize. More

Very accommodating and professional. .. Always a great experience wish makes the process painless. Thank you .. Always a great experience wish makes the process painless. Thank you More

Had a wonderful experience at your dealership, everyone i worked with was extremely friendly, helpful and efficient. I will definitely recommend your dealership to friends and family. worked with was extremely friendly, helpful and efficient. I will definitely recommend your dealership to friends and family. More

They were courteous and once they had the car, they finished promptly. My only complaint is I had to wait four weeks for valet service. They replaced side mirror and car looks perfect now. finished promptly. My only complaint is I had to wait four weeks for valet service. They replaced side mirror and car looks perfect now. More

Everyone was kind and helpful. The waiting area is beautiful and comfortable. I will definitely make this my Genesis location even though I live in Jackson Township. The waiting area is beautiful and comfortable. I will definitely make this my Genesis location even though I live in Jackson Township. More

Allison and your service department ROCK and I thank you for the great experiences I've had each and every time I've had my GV80 serviced!!! for the great experiences I've had each and every time I've had my GV80 serviced!!! More

They treated me courteously and arranged for a loaner car which I needed. Very seamless interaction. Also kept me appraised of the progress. which I needed. Very seamless interaction. Also kept me appraised of the progress. More

From my experience your guys just try don’t check over the vehicle before sending them back to the customer. And this isn’t the first time this happened to me. Came in a month ago for an oil change. the vehicle before sending them back to the customer. And this isn’t the first time this happened to me. Came in a month ago for an oil change. I asked for them to see if I needed an alignment. Service manager marks down my request. I pick up car and he says the mechanic said I wasn’t in need of an alignment. Leave dealership and immediately noticed a vibration that was most noticeable over 70 miles per hour. Call to make an appointment. Well they cat get me in for 3 more weeks because they don’t have a loaner until then. Guess what for 3 weeks I had to drive slow and deal with this horrible vibration to learn it needed an alignment. Maybe your techs should start to do their jobs the first time. Just very frustrating More

From my initial call, they knew who I was and what I drove without any prompting. Appointment was handled flawlessly. Waiting area is beautiful and well designed. So far, very impressed with my dealer r drove without any prompting. Appointment was handled flawlessly. Waiting area is beautiful and well designed. So far, very impressed with my dealer relationship. More