Genesis of Mentor

Very pleasant experience. Kyle and Alejandro were excellent!! Chris in finance was very nice and helpful! All-in-all, there’s a reason they have such high ratings! Kyle and Alejandro were excellent!! Chris in finance was very nice and helpful! All-in-all, there’s a reason they have such high ratings! More

Excellent service. CJ was also very helpful in helping to update my vehicle and making it even more enjoyable to drive. CJ was also very helpful in helping to update my vehicle and making it even more enjoyable to drive. More

Great service department. Very professional and kept me informed as to what was being done. Very professional and kept me informed as to what was being done. More

Each of the employees we encountered were tops in communication and customer care! Great group communication and customer care! Great group More

Absolutely amazing. CJ was a star along with the general manager and the finance guy. I can't say enough great things about everyone and everything CJ was a star along with the general manager and the finance guy. I can't say enough great things about everyone and everything More

Hayley did an awesome job! !!. She was very informative and spent a considerable amount of time going over the car and explaining everything to us! She really knew the GV80! Sh !!. She was very informative and spent a considerable amount of time going over the car and explaining everything to us! She really knew the GV80! She has answered all our questions even after we have been home with our car the past couple days. Alejandro (sorry if I spelled that wrong) was great and very helpful with negotiating a great deal on our trade and getting us into the GV80! Zach the finance guy was also very friendly and pleasant to work with. Thank you to everyone that we had the pleasure of working with throughout this process! You made the car buying experience bearable! Thank you!!! More

We found a car we were very interested in online. Lisa Albanese was the salesperson who contacted us. One of the worst customer experiences we have ever had. We were looking to purchase from out Lisa Albanese was the salesperson who contacted us. One of the worst customer experiences we have ever had. We were looking to purchase from out of state and had many questions. Due to a busy work schedule and kids in travel sports, we were going to have the car delivered as we did not have time for the 6+ hour round trip. When I spoke with Lisa about us having the car inspected by another dealership, she questioned why we would need to do that as Genesis had inspected the car. When I asked for a copy of the inspection, we received a blank document. No VIN. No vehicle Make/Model etc... no boxes checked. Nothing other than comments on brakes and tires. Certainly not a full inspection. When we questioned this, after multiple communications, we were told the inspection would need to be redone. Many days later, we finally received a completed copy. We probably should have moved on at this point, but my wife had her heart set on this make, model, color. Since we were purchasing from out of state and having the vehicle delivered, I asked about our 72 hour right of refusal if the vehicle did not meet certain conditions. When I asked Lisa about this, she did not have any knowledge of it and simply told me the vehicle is sold "As IS' which she repeated many times instead of trying to get the information I was looking for. On July 1, I purchased a vehicle for myself from a different dealership and the finance manager clearly explained I had 3 days/100 miles to return the vehicle if I was not satisfied with it. Lisa apparently is not aware of this legal requirement. In trying to talk to Lisa and later the used car Manager Nate (or Nick) they would interrupt us when we were trying to ask questions for clarity and of course, multiple times throughout the process we were told that someone else was coming in the morning to purchase the car... using the oldest sales tactic to pressure us into make a decision. When attempting to negotiate on price, which Genesis would NOT, they denied the car having sat at their dealership for weeks even though CarFax clearly indicated this. I could go on... obviously we walked away from this and would not recommend anyone purchasing from Genesis of Mentor. More