Genesis of Milwaukee

Just moved to the area and completed my first visit to Genesis of Waukesha. The maintenance team is very helpful and efficient. They walked me through exactly what maintenance was needed and what was su Genesis of Waukesha. The maintenance team is very helpful and efficient. They walked me through exactly what maintenance was needed and what was suggested. I will return for my next service. More

Oil change completed with good vehicle inspection, good communication and I like the written multi point inspection sheet communication and I like the written multi point inspection sheet More

They were ready for me when I arrived. Very personable and professional. Would definitely utilize the service dept again in the future. Very personable and professional. Would definitely utilize the service dept again in the future. More

Would not touch them again with a ten foor pole. Fradulent 'Service Charge' ($399.00) added to sales price after the price was agreed upon. And then tell me 4 mis-statements of why the Service Char Fradulent 'Service Charge' ($399.00) added to sales price after the price was agreed upon. And then tell me 4 mis-statements of why the Service Charge was added. In my opinion, adding to the profit on the sale by creating a 'Service Fee' and then open the possibility to book it as an expense for tax purposes. I consider it grossly deceptive and misleading when questioned about the charge. I later called and spoke with the Service Mgr. regarding what I believed were clutch issues. He informed me that the automatic transmission does not have a clutch. If you look on line Hyundai clealy identifies Dual (2) clutches. He stated they could not even merely look at the Kona for 30 days. The Kona was sold as Certifiied. I simple would not do business with them again and certainly not recommend them to others. James Beall More

Great service as usual. They kept me informed regarding what the car needed and completed the work on time. They kept me informed regarding what the car needed and completed the work on time. More

Poor service. They couldn't keep my appoinment for oil change. 10:30 put off to 11:30 or,12;00. Got there at 10:15. Had an appointment to also test drive a vehicl They couldn't keep my appoinment for oil change. 10:30 put off to 11:30 or,12;00. Got there at 10:15. Had an appointment to also test drive a vehicle but it wasn't available when I got there. Should have been informed before. More

Mr. Dan Doble was helpful, courteous and did a great job with my car. I have worked with him in the past and he has always been wonderful. with my car. I have worked with him in the past and he has always been wonderful. More

Our car was fixed but that is pretty much the only good thing I have to say about my experience. We were told we could get a loaner while our car was being fixed but that never happened, however my sister thing I have to say about my experience. We were told we could get a loaner while our car was being fixed but that never happened, however my sister-in-law who had an issue during the third week our car was there was able to get one for 3 days. The engine rebuild that was done only is warranted for 12,000 miles or 12 months despite this being a recurring issue for hyundai. They said they would detail the car since they never got us a loaner however they need to hire someone before that can be done and they don't know when that will be either. So much run around. I would never consider buying another hyundai again and am looking to sell asap. More

Service did a good job of installing the complete antenna system in my 2017 Hyundai Sonata. Note I did not need a complete antenna system as there was nothing wrong with it. It’s just I lost my shark fin cov system in my 2017 Hyundai Sonata. Note I did not need a complete antenna system as there was nothing wrong with it. It’s just I lost my shark fin cover that protects the circuitboard. The shark fin cover came off on the interstate while I was driving the car. Hyundai corporation doesn’t just sell a replacement cover. You have to buy the whole antenna system. The shark fin covers coming off is a known problem to Hyundai. Yet they’ve done nothing to correct the problem. This is a item that customers should not have to pay for out of their pocket. More

Tom did a great job helping to find the car that fit all my needs, he was patient and helpful in explaining the features and told me to contact him if I had any questions so I could come back to the dealers my needs, he was patient and helpful in explaining the features and told me to contact him if I had any questions so I could come back to the dealership for another tutorial. We've been longtime customers and will taking any future business here as well. More