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1,073 Reviews of Genesis of Milwaukee - Service Center
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November 26, 2019
Good service Overall the speed and quality of the service was good. Was a little surprised that it was a 2 week wait to get the car in for just an oil change. Overall the speed and quality of the service was good. Was a little surprised that it was a 2 week wait to get the car in for just an oil change. More
by MDEWALD
Verified CustomerEmployees Worked With
Sorry - don’t recall her name but she was pleasant to work with.
Helpful November 26, 2019
oil change new battery went in for a routine oil change and they thankfully discovered i had a bad battery. replaced and covered under warranty very pleased with the service went in for a routine oil change and they thankfully discovered i had a bad battery. replaced and covered under warranty very pleased with the service More
by SHEPHERD.K
Employees Worked With
not sure
November 26, 2019
Oil change and tire rotation Made an appointment for a oil change and tire rotation. Took me in on time and out in a hour. Very pleasant staff and clean waiting area. Only issue I Made an appointment for a oil change and tire rotation. Took me in on time and out in a hour. Very pleasant staff and clean waiting area. Only issue I have is that I had to wait two weeks for an appointment. I’ve been to other Hyundai dealerships in different parts of the country and no appointment needed an in and out in 1/2 hour. It shouldn’t take 2weeks to get an appointment for a oil change and tire rotation. More
by JOHN.BEV.RICE
Employees Worked With
Alicia Gunter
November 26, 2019
Excellent Service!!! I purchased my 2013 Sonata new from Boucher and it was a great experience. The Service department has been equal to or better than that! Every time I purchased my 2013 Sonata new from Boucher and it was a great experience. The Service department has been equal to or better than that! Every time I bring my vehicle in for maintenance I work with Dan Doble and it's done right the first time and in a prompt time frame. Dan is excellent and Boucher Hyundai is outstanding! More
by ICEBLUEMAX
Employees Worked With
Dan Doble
November 26, 2019
Great service in EVERY area! From sales to service, every person working there has been exceptional! I would never consider another place to buy a car or have it serviced! From sales to service, every person working there has been exceptional! I would never consider another place to buy a car or have it serviced! More
by BKP629
Employees Worked With
All
November 26, 2019
Oil Change Was in for oil change and Rep was super helpful and let me know how many more covered oil changes I have left. good job! Was in for oil change and Rep was super helpful and let me know how many more covered oil changes I have left. good job! More
by 2TOMRAI
Employees Worked With
Don't remember her name (very short girl)
November 26, 2019
Lack of communication made it difficult Our biggest issue was communication. We were given a timeline of when it would be completed and it got pushed back several times and many of those we Our biggest issue was communication. We were given a timeline of when it would be completed and it got pushed back several times and many of those weren’t communicated to us. I do understand going through insurance does increase waiting as they need to approve and all that but we got our vehicle back 8 days after they said it would be ready. When you have a rental vehicle partially covered by insurance it is a much larger expense for us. I found myself calling quite a bit just to get an update. Also when we got the car back there was still glass shards in the cup holders and front storage area which seem like fairly common areas to check before giving the car back. Also got the car back with almost zero fuel (less than a mile until it would have died on the road.) I obviously don’t expect them to gas it up but maybe like a gallon because if I wouldn’t have noticed and hopped on the freeway we would have been in trouble. We also received an email about a recall on the vehicle and were told they fixed it (we asked them to at least) but still am not sure where on the paperwork it references the recall was done. The fix overall seems very good so I can’t say it was all bad and car is back to 100%. More
by SOKOL62114
Employees Worked With
N/a
November 26, 2019
Respectful of Customers From the moment you walk in you are treated with respect and not talked down to. They explain everything you need to know in terms that you can under From the moment you walk in you are treated with respect and not talked down to. They explain everything you need to know in terms that you can understand. They are respectful, honest, and helpful. More
by ENEDER
Employees Worked With
Dan Doble
November 26, 2019
Install new engine Boucher explained the whole 4-6 week service requirements and found me a loaner to use. Very satisfied with everything they did for the car and for th Boucher explained the whole 4-6 week service requirements and found me a loaner to use. Very satisfied with everything they did for the car and for this customer! More
by MCURRAN1254
Employees Worked With
Dan Doble
November 26, 2019
Efficient, professional service. Service writer Alicia was very professional, she provided an accurate time estimate and a thorough explanation of the work performed at the timely com Service writer Alicia was very professional, she provided an accurate time estimate and a thorough explanation of the work performed at the timely completion. I'm very pleased. More
by WGHHOLTRAD
Employees Worked With
Alicia
