Genesis of Minneapolis

Bought a used BMW from this dealership, I live 4 hours from the dealership and had my brother who lives in the area pick up the car for me. When he got there my salesman Max Guilli(there were two Maxes wo from the dealership and had my brother who lives in the area pick up the car for me. When he got there my salesman Max Guilli(there were two Maxes working there at the time) informed my brother that there was only one fob. There was never any mention of only one fob before this. If you don't, know you can't access certain features of a BMW without two fobs. So I need to pay hundreds of dollars more in order to use the entirety of my new car, not what I expected from a high end dealership such as this. After seeing my car for the first time I can't understand what the detail shop does. The dash looked like they wiped it using dirty water and no such cleaning supplies. They had the car to a body shop to fix a dent and I'm guessing that's where the wax residue came from. Including the spray of residue in the door jam. The used car manager contacted me after I left a sub par review. Apologized for the dirty car and offered to clean it again for free( I live 4 hours away). And said he would get back to me in a few days about the fob, over a week and haven't heard a peep. Ill never go back to this dealership, and ill never recommend it to anyone. More

I was tasked with helping my Grandma find a quality, preowned Acura RDX. We had a great experience from beginning to end. The dealership has a very chill vibe, literally everyone is super friendly. C preowned Acura RDX. We had a great experience from beginning to end. The dealership has a very chill vibe, literally everyone is super friendly. Chelsey did a fantastic job getting the vehicle Grandma wanted at a price that was better than expected. Cassie handled the finance side of the deal and had everything wrapped up in no time without any surprises. This was the best experience I’ve ever had at a car dealership and they should be the model that everyone follows. We will definitely be back for our future vehicle needs. More

The building is nice, most of the staff were friendly. I liked my salesperson Chelsey, she was great. The vehicle I purchased was misrepresented and I ended up returning it the next day. It is an under I liked my salesperson Chelsey, she was great. The vehicle I purchased was misrepresented and I ended up returning it the next day. It is an understandable mistake, and I understand that there is not much they could do without losing money, but at the very minimum I expected an apology. The GM deflected responsibility and could not even offer a halfway genuine apology for wasting more than 14 hours of my time (and money). He did apologize that he couldn’t sell me a car. I don’t like to work with people who can’t show respect. 2-stars instead of one because they did unwind the deal pretty quickly. If you value your time I would not purchase a used vehicle from this establishment. More