Genesis of Naples

I was very pleased with this dealership and my salesperson. Never felt pressured into anything right down to sigh I g the paperwork to seal the deal. Very impressed salesperson. Never felt pressured into anything right down to sigh I g the paperwork to seal the deal. Very impressed More

Pavel makes owning my Genesis a pleasure. He is the best at customer service! I am really happy, especially after my very bad experience renting a car and trying to get reimbursed. That was He is the best at customer service! I am really happy, especially after my very bad experience renting a car and trying to get reimbursed. That was a nightmare!!! More

The purchase experience was excellent. Rob Reilly is outstanding! My experience with the quality of the Genesis vehicles is less than satisfactory. I traded in a 23 GV70 which had been i Rob Reilly is outstanding! My experience with the quality of the Genesis vehicles is less than satisfactory. I traded in a 23 GV70 which had been in the shop for three weeks to fix a defective ac unit. I purchased a new 26 GV70 and, after 600 miles, the radio went out and it is currently in the shop for repair. And, by the way, I still haven't received reimbursement for my rental car used during the repair of the 23 GV70. More

This was our fourth Genesis of Naples purchase. I can't say enough about a sales person - Dana and Remi in Finance. While no recent interaction with the service department, all of our service exper I can't say enough about a sales person - Dana and Remi in Finance. While no recent interaction with the service department, all of our service experiences have been outstanding as well. More

Very efficient and extremely knowledgeable about Genesis vehicles. Excellent follow through during and post sale. Definitely would recommend his services to my friends. vehicles. Excellent follow through during and post sale. Definitely would recommend his services to my friends. More

I was very pleased with this dealership and how friendly everyone is even as they go through remodeling everyone is even as they go through remodeling More

Sawyer was an excellent sales associate who provided outstanding details of the Genesis GV80 Coupe and was a major reason we bought the vehicle. outstanding details of the Genesis GV80 Coupe and was a major reason we bought the vehicle. More

My experiences over the years have been exceptional. The staff is pleasant, respectful, and well-trained. Jorge is a true professional. The staff is pleasant, respectful, and well-trained. Jorge is a true professional. More

Wonderful service. I had discoloration on the silver trim around all of my windows. It wasn't a recall, but they took my car in and replaced all of the trim and now it I had discoloration on the silver trim around all of my windows. It wasn't a recall, but they took my car in and replaced all of the trim and now it is all shiny and like new. So happy that they didn't give me a difficult time, just did what they should have. More

My car was received and checked in early then my appointment time and was delivered with the service is performed on time as I need to catch an other appointment. It would be useful to have better W appointment time and was delivered with the service is performed on time as I need to catch an other appointment. It would be useful to have better Wi-Fi connection in the waiting area so that you can be productive. I also requested aMy car was received and checked in early then my appointment time and was delivered with the service is performed on time as I need to catch a other appointment. It would be useful to have better Wi-Fi connection in the waiting area so that you can be productive. I also requested a loaner car so I can make my appointment and they were out. However, they did cover a Uber round-trip, which I ended up not needing because the car was finished in time I could say that the Hyundai owners may not have experience the same level of care that I did as a Genesis owner. One improvement would be to have a specific check in line for Genesis owners, to expedite everything in advance. The digital interface on the owners app, and also from the dealers app and text messaging works well although an enhancement would be to add an estimated finish time on the text messages as you receive them throughout the process More