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Genesis of Naples
Naples, FL
87 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 87 reviews
September 20, 2022
I bought a new Genesis GV80 in 2021. I love this car. I follow my service plan according to the plan agreement. I can not say enough positive comments about Pawell. He is respectful and I love this car. I follow my service plan according to the plan agreement. I can not say enough positive comments about Pawell. He is respectful and always nice. My car is always ready at the time stated. All the service has been done. Then to top it off, my car is returned washed and cleaned inside immaculately. Genesis of Naples is a wonderful company to do business with. The reason being they hire top not service specialists. Oh, one other comment. I had a service light come on…return car to service immediately. It scared me because the car was new. I called Pawell and he said yes come right over. He figured out the issue immediately. I didn’t tighten my gas cap enough. He was so nice about my error. He handled this situation so beautifully. Kudos to you Pawell. More
by Loulou
Employees Worked With
Pawell
Helpful September 02, 2022
I have a 3 year history with this dealership and have had excellent service. I had a glitch on my last visit, but my concerns were addressed. I have had no further issue with my car. I appreciated the fol excellent service. I had a glitch on my last visit, but my concerns were addressed. I have had no further issue with my car. I appreciated the follow-up call from the service technician to make sure I was satisfied. I did have a big issue with the phone service. Push one, push two, etc. Six minutes later I ended up being transferred to some car mall in Ft. Myers! I decided to drive over rather than begin the phone process all over. More
by Kami
Employees Worked With
Pawel
September 02, 2022
From our initial handshake, we knew Arlington Fritz was the best Genesis of Naples has to offer. Arlington was very patient with us and as seniors it is so appreciated. He went over all of the special fea the best Genesis of Naples has to offer. Arlington was very patient with us and as seniors it is so appreciated. He went over all of the special features of this awesome vehicle,G90. Arli was able to deliver our car to our home and this gave him a second chance to give us instructions. After an hour and a half and making sure we were comfortable with driving this machine, we said goodbye. Arli has reached out to us since we purchased the car to make sure we did not have any issues. Of course, we have him on speed dial ! Genesis of Naples is fortunate to have Arlington on their team. Thank you, Arli for being on our team too. Karen and Bob Birzell More
by Kbirzell
Employees Worked With
Arlington Fritz
July 20, 2022
Went to this dealership today prepared to buy a car. Was approached by salesman Mathew Harding, the single rudest, impatient associate I have ever dealt with. The dealership seems good but this gentlema Was approached by salesman Mathew Harding, the single rudest, impatient associate I have ever dealt with. The dealership seems good but this gentleman is definitely in the wrong line of work. More
by joey1603.jt
Employees Worked With
Mathew Hatding
November 09, 2021
Called and left message regarding poor fuel mileage. Requested a call back > Still waiting for a call back. Contacted Genesis of Ft Myers where the car purchased and called them several t mileage. Requested a call back > Still waiting for a call back. Contacted Genesis of Ft Myers where the car purchased and called them several times with no call back. Service sucks period. More
by remirinc
Employees Worked With
none
November 09, 2021
Thank you Danny Stapp for Your Exceptional Customer Service and Great Experience Purchasing Our New Car! Dear Danny, Thank you for providing Debbie and me with your outstanding recommendations fo Service and Great Experience Purchasing Our New Car! Dear Danny, Thank you for providing Debbie and me with your outstanding recommendations for our new Genesis GV80 Prestige! Your dedication to providing us with excellent customer service made our interaction with you and Genesis of Naples one of the most enjoyable experiences. It gives us great pleasure to share our thoughts with anyone in the market to purchase a new car and especially a Genesis. We were so impressed with your ability to tie in our personal preferences with your vast knowledge to help us make the determination on purchasing our new car. We love all the selections you helped us make. From the time we read the amazing review of you from a previous customer, throughout the entire purchasing experience, your commitment to superior customer service sets the standard for excellence in your industry. We look forward to the opportunity to recommend you to all our friends and family. Sincerely, Charlie and Debbie More
by Charlie and Debbie
Employees Worked With
Danny Stapp
September 23, 2019
Finally found a dealer I like Lawyers, preachers, mechanics and care dealers right..... Rethink that now. Yes Vinnie Incorvaia worked hard to earn my business but in the end I thin Lawyers, preachers, mechanics and care dealers right..... Rethink that now. Yes Vinnie Incorvaia worked hard to earn my business but in the end I think he deserved it. 600 miles away and I hope to buy another car from him. More
by Garfield Duncan
Employees Worked With
Vinnie Incorvaia
