Genesis of Naples - Service Center

Pawel Bartnicki is the absolute best and is the reason we continue to utilize Genesis of Naples; he is an asset to your company. continue to utilize Genesis of Naples; he is an asset to your company. More

Car was in and out in less than 30 minutes and they washed it. Pawel promised it would be done before I could finish my coffee and it was. washed it. Pawel promised it would be done before I could finish my coffee and it was. More

Everyone was courteous, informative and having the loaner was perfect!! Not having to be stuck at home or the dealership for service is a blessing!’ was perfect!! Not having to be stuck at home or the dealership for service is a blessing!’ More

Service Advisors change on a fairly regular basis but I have been lucky enough to have been assigned some of the better ones. I don't need service often but have had positive experience's on all my visits have been lucky enough to have been assigned some of the better ones. I don't need service often but have had positive experience's on all my visits. More

They came to my home and dropped me off a loaner and took my car to the shop for repairs. The next day they dropped off my car and took the loaner. All on schedule. The valet driver was great to deal with. my car to the shop for repairs. The next day they dropped off my car and took the loaner. All on schedule. The valet driver was great to deal with. More

My service manager Peter did an outstanding job of scheduling and overseeing the work on my 2023 GV70. He was very helpful providing a valet for my work scheduling and overseeing the work on my 2023 GV70. He was very helpful providing a valet for my work More

I always have Pawel Bartnicki as my "go to" person in your Service Department. He explains everything and is the primary reason we purchase from Genesis of Naples. He is a definite asset to your organi your Service Department. He explains everything and is the primary reason we purchase from Genesis of Naples. He is a definite asset to your organization. More

We really liked that the staff is polite, tries to help quickly and efficiently. Always in touch! I will continue to use their services. quickly and efficiently. Always in touch! I will continue to use their services. More

I was told the dealer could fix where my front bumper had “popped off” with some plastic fasteners detaching. This was after they inspected it during a routine service. So, we brought car back at end of day “popped off” with some plastic fasteners detaching. This was after they inspected it during a routine service. So, we brought car back at end of day and waited over two hours, following which they said they could not fix it. I suspect they didn’t even try and just ran out of time, but certainly were not going to admit that after a 2 hour wait, so claimed an inability to repair. Plus, if that were true, they should have known that following their initial inspection. More

I used valet service so I didn't come into contact with individuals. The valet driver was very courteous and punctual. individuals. The valet driver was very courteous and punctual. More