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Genesis of Naples - Service Center

Naples, FL

4.5
381 Reviews

381 Reviews of Genesis of Naples - Service Center

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July 30, 2025

Everything worked out faster than expected as my air conditioner was not working. It took only one day for repairs. Thank you. More

by tl8458
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2025

A few words of appreciation for Pawel Bartnicki who over the course of years of service has always given excellent advice and courteous attention. A true gentleman More

by marinojr2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel Bartnicki
Jul 29, 2025 -

Genesis of Naples responded

We're happy to hear Pawel always provides excellent service and advice. We truly appreciate your years of loyalty and we will pass along your kind words to him. Thank you from the entire team at Genesis of Naples!

July 26, 2025

Service completed on time as promised. Service reps were very helpful at timid making appointment and through delivery. More

by RMCLUBCHAMP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Franks and JC Davies
Jul 29, 2025 -

Genesis of Naples responded

Thank you for sharing your review and feedback regarding our hard-working team! It was a pleasure to assist you here at Genesis of Naples, and we hope to see you again down the road. Safe travels!

July 26, 2025

Service Advisor Peter Franks communication and follow-thru on our service needs was great. Our needs required Genesis corporate help that he stayed on top of until he was finally able to complete More

by Bruce Harrington
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Franks
Jul 29, 2025 -

Genesis of Naples responded

Bruce, we're so glad to hear Peter provided excellent communication and follow-through at Genesis of Naples. Thank you for your kind words!

July 24, 2025

Excellent service with great customer service All work needed was explained and well communicated. This included total cost More

by ADESAI1012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC of Genesis dept.
Jul 25, 2025 -

Genesis of Naples responded

Thank you for highlighting our clear communication and excellent service! We hope to work with you again at Genesis of Naples. Safe travels!

July 24, 2025

Noted significant positive changes in the past year, Bringing the car for service is not the pain it once was at this dealership. More

by FMSWIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J C Davies
Jul 25, 2025 -

Genesis of Naples responded

We're pleased to hear you've noticed and appreciated the improvements at Genesis of Naples! Thank you for choosing us!

July 23, 2025

This is an awesome service that I highly recommend for anyone!! They are extremely courteous and professional and keep you updated throughout the entire process. More

by wendemeter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2025 -

Genesis of Naples responded

Thank you for your thoughtful review! We're thrilled to hear our team kept you informed and well taken care of during your visit. We look forward to seeing you again at Genesis of Naples!

July 19, 2025

Great Dealership. Staff are always friendly and courteous. The concierge service is a great benefit to owning a Genesis. Service area does what they say they will d More

by Happy Q3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2025 -

Genesis of Naples responded

Thank you for your business and your kind words about our team! We appreciate your support and look forward to seeing you again at Genesis of Naples. Safe travels!

July 19, 2025

My Genesis Service Advisor, Peter Franks, is the best. Peter is a straight-forward professional who stays on top of each service request and keeps things moving. Nice work! Thank-you Peter. More

by billk0448
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Franks
Jul 22, 2025 -

Genesis of Naples responded

Bill, thank you for sharing your review of Peter! He works hard to ensure that his clients' expectations are met and he will appreciate your feedback. We look forward to your next visit to Genesis of Naples!

July 18, 2025

They provide great service in a timely manner, it’s always easy to set appointments with them More

by fruscioned
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2025 -

Genesis of Naples responded

We are so happy that our Genesis of Naples team delivered an excellent experience. Thank you for your kind words!

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