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Genesis of Naples - Service Center

Naples, FL

4.5
276 Reviews

276 Reviews of Genesis of Naples - Service Center

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February 22, 2025

Very good kept me updated about the process of the service and my representative JC was very good. Very happy with my experience. More

by eeschm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J C
Feb 24, 2025 -

Genesis of Naples responded

We're delighted to hear that JC kept you well-informed and made your experience at Genesis of Naples a positive one. Thank you for sharing your feedback!

February 21, 2025

Outstanding service, as always. Peter in service was terrific and kept me fully informed throughout the process. Rob Reilly was there to help out as well. Great team effort. GEN More

by sgfino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Reilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter in service was outstanding.
Feb 24, 2025 -

Genesis of Naples responded

We're delighted to hear about your outstanding experience with Peter and Rob at Genesis of Naples! Our team is committed to providing excellent service, and it's wonderful to know we hit the mark. Thank you for choosing us!

February 20, 2025

I keep receiving emails from this dealership despite not owning a Genesis and not living in Florida. No one can explain it. I have called twice and emailed and spent 30 minutes on the phone. Clearly they do More

by shelagj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Rake
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Caraballo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Belliveau
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sammy Jo Mannering
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Valentin
1.0
This rating includes all reviews, with more weight given to recent reviews.
John D'Angelo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Poeling
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Stall
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2025 -

Genesis of Naples responded

Shelagj, I apologize for the inconvenience with the emails. This isn't the experience we want our customers to have, and I'm sorry for any frustration caused. Please reach out directly so we can address this issue promptly. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

February 19, 2025

Service at Genesis is awesome! They are attentive and responsive to any issues I have. Pawel as is exceptional! I would highly recommend this service dealership to anyone. More

by JULIANNEAGGIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel Bartnicki
Feb 19, 2025 -

Genesis of Naples responded

We're pleased to hear that Pawel and the team at Genesis of Naples provided you with exceptional service. Thank you for recommending us!

February 19, 2025

Unfortunately, the dealer is not able to provide the premium experience that should be associated with the luxury brand that Genesis is because they are located in a Hyundai dealership. More

by S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richeka "Ricky" Providence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2025 -

Genesis of Naples responded

Thank you for sharing your feedback. We are building a brand new facility and there are posting around our dealership so our customers are aware of these changes. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

February 18, 2025

Excellent service department Always considerate of my time Vehicle is always serviced and completed when promised Vehicle is always return cleaner than when I brought it More

by joeez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel Bartnicki
Feb 19, 2025 -

Genesis of Naples responded

Joe, we're delighted to hear that our service department at Genesis of Naples consistently meets your expectations. Thank you for recognizing our team's efforts in providing timely and thorough service!

February 18, 2025

Incredible service! Professional, prompt, informative, and beyond courteous! JC explained all service performed and answered any questions I had. He is FANTASTIC More

by edepasquale0201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC
Feb 18, 2025 -

Genesis of Naples responded

We're delighted to hear about your fantastic experience with JC and the team at Genesis of Naples! Providing professional, prompt, and courteous service is our goal. Thank you for sharing this wonderful feedback!

February 18, 2025

I brought my car in for service and was greeted promptly. My car was taken care of quickly and returned to me clean. More

by plrs2850
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Mack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2025 -

Genesis of Naples responded

Thank you for sharing your experience with us at Genesis of Naples! We're delighted to hear that our team provided prompt and efficient service, and returned your car in great condition. We look forward to serving you again in the future!

February 13, 2025

Very busy dealership. With plenty of helpers moving about the dealership , all friendly and nice, very well trained in their job responsibilities. More

by BGCANAVAN1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete
Feb 14, 2025 -

Genesis of Naples responded

Thank you for sharing your experience with us. We're glad to hear that our team was friendly and provided expert service during your visit. If there's anything we can do to enhance your next visit, please feel free to reach out!

February 12, 2025

Excellent responsiveness by Pawel and Peter Frank. They helped us in a situation which required their immediate assistance. They are the best! More

by dan20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel Barnicki, Peter Frank
Feb 13, 2025 -

Genesis of Naples responded

We're delighted to hear that Pawel and Peter Frank provided excellent assistance during your visit to Genesis of Naples. Thank you for recognizing their efforts, and we're here if you need anything else!

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