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Genesis of Naples - Service Center

Naples, FL

4.5
380 Reviews

380 Reviews of Genesis of Naples - Service Center

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March 03, 2025

Just had my second annual maintenance with Naples Genesis. They were fast, efficient and friendly with the service. I highly recommend Genesis and Peter, my service advisor More

by cme4golf
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter
Mar 03, 2025 -

Genesis of Naples responded

Thank you for recommending Genesis of Naples! We're delighted to hear that Peter and our team provided fast, efficient, and friendly service during your maintenance visit. We look forward to serving you again in the future!

March 03, 2025

Just had my first valet service with Naples Genesis. It is so convenient that this service is available even though I live in Cape Coral. Having a courtesy car delivered to me while the service was co More

by lsakach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC
Mar 03, 2025 -

Genesis of Naples responded

Thank you for sharing your experience with Genesis of Naples! We're delighted to hear that our valet service and team made things convenient and enjoyable for you. We appreciate the recommendation, and we're here whenever you need us!

March 02, 2025

JC Davies did a thorough job of explaining the fix to my car! Everything seems to be in order! More

by TMBULLSEYE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC Davies
Mar 03, 2025 -

Genesis of Naples responded

Thank you for reviewing Genesis of Naples! It was so kind of you to share your experience working with JC.

March 02, 2025

Pavel in the service dept. was able to squeeze me into the schedule and get my engine issue fixed earlier than promised. He was a pleasure to work with. More

by TCMJOBS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pavel
Mar 03, 2025 -

Genesis of Naples responded

We're delighted to hear that Pavel was able to assist you promptly and efficiently at Genesis of Naples. Thank you for sharing your positive experience with our service department!

March 02, 2025

Able to answer all my questions. Very knowledgeable about the vehicle and took the time to show me how some of the settings worked More

by DGSG823
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Panel Bartnicki
Mar 03, 2025 -

Genesis of Naples responded

We're delighted to hear that our team at Genesis of Naples was able to assist you with all your questions and provide a thorough walkthrough of the vehicle's features. Thank you for sharing your experience!

March 02, 2025

Peter was fantastic on this visit and ultimately getting the new software installed. Peter also helped me with setting the map view. More

by scottalloyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Franks
Mar 03, 2025 -

Genesis of Naples responded

We're delighted to hear that Peter provided fantastic service during your visit at Genesis of Naples. Thank you for sharing your experience with us!

March 02, 2025

We had a great buying experience at Genesis of Naples. Tony, our sales contact, was knowledgeable, responsive, respectful, helpful and an absolutely pleasure to deal with. He listened closely and understo More

by bobspear78
Recommend Dealer
Yes
Employees Worked With
Anthony "Tony" Catalina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Genesis of Naples responded

Thank you for sharing your positive experience with Tony and the team at Genesis of Naples! We're delighted to hear that he provided such attentive service throughout your car-buying journey. Enjoy your new vehicle!

March 01, 2025

Good service for recall repair. I opted to wait and work was done almost an hour earlier than estimated. More

by AUNTMARSIL
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Sierra
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JCDavies
Mar 03, 2025 -

Genesis of Naples responded

We're glad to hear that your recall repair was completed ahead of schedule at Genesis of Naples. Thank you for sharing your experience with us!

February 28, 2025

Work was done quickly, well within wait-time estimate. Arrival was well handled, and followed up as promised about an unresolved issue with infotainment system. More

by MAANDERSON112
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Don’t recognize a name
Feb 28, 2025 -

Genesis of Naples responded

We're glad to hear that your experience with Genesis of Naples was efficient and well-managed. Thank you for sharing your feedback!

February 28, 2025

Joe was amazing in helping me with my recall. He got me back home and back to the dealership with such graciousness. Overall a lovely service. More

by HEATHER75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Genesis of Naples responded

We're delighted to hear that Joe provided such gracious service during your recall visit at Genesis of Naples. Thank you for sharing this positive experience with us!

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