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Genesis of Naples - Service Center

Naples, FL

4.5
278 Reviews
Call Service Center (239) 325-1999

278 Reviews of Genesis of Naples - Service Center

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December 28, 2024

Once I got the appointment, the experience was seamless. It is somewhat frustrating that you have to wait eight or 10 weeks to get your car assessed when you’re concerned. More

by REBECCA39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I have no idea who I talked to making the appt
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Jan 03, 2025 -

Genesis of Naples responded

Thanks for sharing your feedback about Genesis of Naples! We're glad to hear that once the appointment was set, everything went smoothly. However, we understand the wait can be frustrating and appreciate your patience. Thank you for trusting us with your business.

December 28, 2024

Great service from Pawel and all involved. Have been very happy with the dealership since we purchased our G90. More

by charlie82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Caraballo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Belliveau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Kalinowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

Genesis of Naples responded

Charlie, we're delighted to hear that Pawel and the team at Genesis of Naples have provided you with great service. Thank you for your continued support!

December 27, 2024

Great service every time I bring my Genesis in for service, Pawel Bartnicki is great and communicates well until my car is ready for pickup! More

by tholden1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel Bartnicki
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Dec 30, 2024 -

Genesis of Naples responded

We're delighted to hear that Pawel and the Genesis of Naples team consistently provide you with excellent service. Thank you for sharing your experience, and we look forward to serving you again!

December 27, 2024

This is my third Genesis so that says it all. They send reminders , pick up my car and it is returned in a timely manner. More

by WENDYFLINT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Caraballo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2024 -

Genesis of Naples responded

Thank you for your continued loyalty to Genesis of Naples, Wendy! We're delighted to hear that our service, including the reminders and convenient pick-up and return, keeps meeting your expectations. Enjoy driving your third Genesis!

December 26, 2024

The sales team was excellent. The training on our new gv60 was very helpful and I liked that we can get a refresher course after using the car awhile More

by fjahnke
Recommend Dealer
Yes
Employees Worked With
Brian Geary
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2024 -

Genesis of Naples responded

We're delighted to hear that our Genesis of Naples team provided excellent service and helpful training on your new GV60. Enjoy the ride, and feel free to reach out for a refresher anytime!

December 26, 2024

MY EXPERIENCE WAS FABULOUS. MY SALESMAN TODD COULDN'T BE BETTER. INFFAC HE WAS THE BEST SALESMAN I HAVE EVER NEGOTIATED WITH IN MY 60 YEARS OF PURCHASING AUTOMOBILES. More

by JEK2127
Recommend Dealer
Yes
Employees Worked With
Todd Schwoerer
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Dec 26, 2024 -

Genesis of Naples responded

We're delighted to hear that Todd provided such a fabulous experience at Genesis of Naples! Thank you for sharing your positive feedback, and we hope you're enjoying your new vehicle.

December 25, 2024

Great service department. I would highly recommend you take your vehicle here. Love the valet service also. More

by Ashwill16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arlington Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JC
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Dec 26, 2024 -

Genesis of Naples responded

We're delighted to hear you enjoyed the service and valet experience at Genesis of Naples! Thank you for recommending us, we look forward to serving your vehicle needs in the future.

December 22, 2024

A little slow for just oil change and check up but comfortable waiting room and coffee available. Seems like that shouldn’t take two hours More

by RHABORN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel
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Dec 23, 2024 -

Genesis of Naples responded

Thank you for your feedback! Considering that you only have to come in twice a year, depending on your mileage, it’s a full-service check not just an oil change. We appreciate your patience during the visit and are glad to hear that our waiting room amenities at Genesis of Naples made it more comfortable. We'll work on improving efficiency in the future.

December 21, 2024

Peter very through very polite even put my wiper blades on fantastic service. I recommend genesis to ever one More

by KENDALLSPHARMACY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter in customer service
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Dec 23, 2024 -

Genesis of Naples responded

We're delighted to hear that Peter provided fantastic service and went the extra mile at Genesis of Naples! Thank you for recommending us, and we look forward to assisting you again in the future.

December 21, 2024

Pawel was great, he was attentive and efficient. It was a smooth experience, would recommend. More

by alexanderparra617
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel
Report | Print
Dec 23, 2024 -

Genesis of Naples responded

Thank you for the kind words for Pawel. We appreciate your support here at Genesis of Naples.

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