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Genesis of Naples - Service Center

Naples, FL

4.5
276 Reviews
Call Service Center (239) 325-1999

276 Reviews of Genesis of Naples - Service Center

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August 01, 2023

This dealership is GREAT! I especially appreciate the fact they pick up my car , service it, and return it to me. My wife is not able to get along by herself and this is a gre More

by lamon6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Leon
Report | Print
Aug 02, 2023 -

Genesis of Naples responded

We're so glad to know that our pick-up and return service has been helpful to you! Our team at Genesis of Naples is always here to make things easier. Thanks for the positive review, we appreciate it!

July 19, 2023

Excellent service and a fair price. Conscientious staff. Easy to schedule on line. Coupons used from dealer emails. More

by tbuckcpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Lopez
Report | Print
Jul 19, 2023 -

Genesis of Naples responded

Thank you for the positive review! We're glad to hear that you had an excellent experience with our service team at Genesis of Naples and that scheduling online was a breeze. We appreciate your business and hope to see you again down the road!

June 27, 2023

AC in GV70 stopped working on 6/10/2023 First on-line appointment was 7/16/2023.....36 days Called Saturday and was told I could I could drop off on 6/12. Tech first looked at it on 6/20. Added dye to More

by Curmudgeon53
Service Price Transparency
Recommend Dealer
No
Employees Worked With
No need, the issue is not with the service writer
Report | Print
Jun 27, 2023 -

Genesis of Naples responded

We apologize for the extended wait time and inconvenience you experienced with your AC repair. We understand that this is not the level of service you expected, and we would like to make it right. Please reach out to me at your earliest convenience so we can discuss this matter further and find a solution. Thank you for bringing this to our attention. - Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

May 19, 2023

Unfortunately, the service of this dealership has deteriorated over time. I am on my fifth Genesis and I regret buying the current one. Overpriced and service levels are abysmal. Cannot get a retu More

by VJM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pawel,
Report | Print
May 23, 2023 -

Genesis of Naples responded

We're sorry to hear that you're dissatisfied with your recent experience, and we take feedback like this very seriously. Please give me a call directly so we can help make things right for you. We are grateful for your loyal business and want to ensure that we are providing you with the best care going forward. Thank you. Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

May 30, 2023 -

VJM responded

As a follow up, the GM, Operations Manager and Service Manager all responded in some way. I learned through the GM of the unprecedented demand they are experiencing for both sales and service. Two dealerships in Ft. Meyers and Punta Gorda were basically put of of operations due to Hurricane Ian. That additional demand cannot be absorbed easily and have things run smoothly. They have stated they are hiring additional help which may mitigate some of the frustrations that customers are experiencing. My advice, be honest and tell the whole story, most customers will be sympathetic and understanding. Pawel will get some much needed help and avoid a nervous breakdown. Thank you for reaching out and explaining.

March 21, 2023

Very good service very good customer support I like the car very much the technology is amazing More

by Davidphoward1031@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Palwal
Report | Print
Mar 21, 2023 -

Genesis of Naples responded

We are happy to hear from you, David! Thank you for choosing Genesis of Naples and for sharing your experience. Drive safely until we see you next!

March 15, 2023

Wonderful service. Pawel was superb!! Professional, courteous, extremely knowledgeable! The VERY best I have ever dealt with in any dealership. More

by Charleskrulak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel , Michelle Leon
Report | Print
Mar 16, 2023 -

Genesis of Naples responded

Charles, it is gratifying to hear that you had such a positive experience with Pawel and the team! Thank you for choosing Genesis of Naples and for sharing your support. Drive safely!

February 16, 2023

Outstanding service. Car was picked up on time and delivered on time. We we love the service. More

by Johnmaxwell15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel
Report | Print
Feb 16, 2023 -

Genesis of Naples responded

Thanks for the awesome review of Genesis of Naples! We are happy to hear our team delivered five-star service.

January 17, 2023

Aamir is extremely helpful. Service team is very professional. Service team is very reliable and I fully trust them More

by LCC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aamir, Michelle Leon
Report | Print
Jan 17, 2023 -

Genesis of Naples responded

Thank you so much for your wonderful review! Aamir and the rest of the Genesis of Naples team appreciate your continued support!

January 12, 2023

They NEVER answer their phone or RETURN calls. The WORST dealer I’ve ever dealt with!!! More

by Frank10338
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michelle Leon
Report | Print
Jan 12, 2023 -

Genesis of Naples responded

I’m sorry to see that you were not satisfied with your experience. However, I believe this review is meant for the Genesis of Fort Myers locations, as it shows you worked with Michelle Leon, who is not part of our team. I encourage you to reach out to them, but if there is anything else I can help with, please feel free to contact me. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

Jan 12, 2023 -

Frank10338 responded

No this review was meant for YOU, Genesis of Naples! I looked at a GV70 at Genesis of Fort Myers but did NOT buy it from them since they wanted $10,000 over MSRP!!!!

Jan 13, 2023 -

Genesis of Naples responded

I apologize for any mix-ups here and would like to know who you worked with, as we do not have a Michele Leon at our location. Please contact me directly when you can. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

January 11, 2023

Genesis of Naples Sales and Service is tremendous ! !! Rob R. in Sales & Pawel B. the Service Manager make it all happen over there. It is an exceptional experience from vehicle purchase/delivery throu More

by waltonway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel Bartnicki Service Advisor
Report | Print
Jan 11, 2023 -

Genesis of Naples responded

Scott, congratulations on the new 2021 Genesis G70 3.3T! We are thrilled that Rob, Pawel, and the rest of our Genesis of Naples team were able to make the car-buying experience so wonderful. It was our pleasure doing business with you and we hope you enjoy the ride!

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