Carlos Caraballo

Amazing group that help you from beginning to end with complete knowledge of whatever your need happens to be. complete knowledge of whatever your need happens to be. More

by NANLEARAMSEY Verified Customer Verified Customer

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The new building is a major improvement. Mike Pino my service advisor is exceptional in taking care of my needs. Mike Pino my service advisor is exceptional in taking care of my needs. More

by hydrajac Verified Customer Verified Customer

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We had an absolute wonderful experience buying our new car here! From the moment we walked in, the staff was welcoming and knowledgeable. Vinnie listened to what we needed and found exactly what we wanted car here! From the moment we walked in, the staff was welcoming and knowledgeable. Vinnie listened to what we needed and found exactly what we wanted, and was able to adjust paperwork after we decided on a different model. Vinnie was extremely professional and was able to close our deal pain free! If you want a smooth, car-buying experience, this is the place to go!! More

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The service I received was excellent from both service and sales Representatives. They all went above and beyond to assist me and ultimately I purchased another Genesis GV70. and sales Representatives. They all went above and beyond to assist me and ultimately I purchased another Genesis GV70. More

by DAWAUGH0 Verified Customer Verified Customer

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Amazing dealership and team. The entire staff made us feel welcomed, and most importantly, they got me in and out quickly, which was very important to me. it was probably the b The entire staff made us feel welcomed, and most importantly, they got me in and out quickly, which was very important to me. it was probably the best buying experience I have ever had. More

by wrodriguez8 Verified Customer Verified Customer

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I was taken advantage of. Their smooth and subtle sales tactics were mastered. I left with a car because of it. Their smooth and subtle sales tactics were mastered. I left with a car because of it. More

by ROROMAYO888 Verified Customer Verified Customer

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Drove 3 hours from New Port Richey to buy a used 2024 Genesis G70. Spoke with Brian the day before and informed him I would be there in the morning and send him my pre-approval info from Achieva Credit Genesis G70. Spoke with Brian the day before and informed him I would be there in the morning and send him my pre-approval info from Achieva Credit Union. When I arrived at 10am, can was not ready. It was not cleaned and was very dirty. When I asked about getting the car cleaned and detailed, Brian told me that hey we're not.going to detail the car. Granted, this was not a new vehicle but was priced at $43,000. For $43k.purxhase price, I would expect better from genesis dealer. Asked for my keys so.i could leave. GM Carlos came out and out me with another salesperson and said go get lunch while they cleaned the car. Came back from lunch and purchased the car. Car was still not very clean but was better. Had lots of ants running around inside car. Not sure where this was stored. My trade in was cleaner after driving it 3 hours in the rain. Was not a good experience. Would not buy from this dealer again. Do better Genesis of Naples. More

by STEVENLASTIC Verified Customer Verified Customer

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The transition to the new Genesis facility does not allow you to really look at any new Genesis without going through the parking lot! Not a good situation for the next 12+ months. allow you to really look at any new Genesis without going through the parking lot! Not a good situation for the next 12+ months. More

by FJS0947 Verified Customer Verified Customer

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Everyone in the dealership was very helpful, wonderful experience! Prompt efficient service with a smile. experience! Prompt efficient service with a smile. More

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I do not recommend this dealer. The internet price was hiked up with many extra fees that made no sense. The car I bought from them refused to start very next day. It vibrates on The internet price was hiked up with many extra fees that made no sense. The car I bought from them refused to start very next day. It vibrates on idle and latch in the trunk doesn’t work to lay the seat flat. I took it back to them explaining that it had to be a starter issue as the battery was fine and key fob was working. They replaced the battery two days later and told me that I was on my own. Here’s the kicker, the service report says that I reported a dead battery. The problem became even worse after that. It went from being an intermittent problem to the car not starting at all. Now the car sits in the driveway unable to start. I have a car payment due next month on a car that’s not even drivable unless I sink even more money into it. Now I wonder what else might be wrong with this car. More

by watsdny Verified Customer Verified Customer

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