Back

Genesis of Naples - Service Center

Naples, FL

4.5
277 Reviews

277 Reviews of Genesis of Naples - Service Center

Sort by
April 08, 2025

My Service Advisor was great. They did regular maintenance and fixed a nagging problem. They kept me informed of the progress. All in all, a good trip to the Service Department. More

by DONNABB0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J.C.- Service Advisor
Apr 08, 2025 -

Genesis of Naples responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Genesis of Naples took great care of your vehicle and kept you informed throughout the process. We appreciate your support!

April 08, 2025

Professional service Good communication I like the reminders they sent a week before the scheduled service More

by TMCD219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Prater
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Franks
Apr 09, 2025 -

Genesis of Naples responded

Thank you for sharing your positive experience with Genesis of Naples! We're glad to hear that our professional service and communication, including the reminders, met your expectations. We look forward to serving you again in the future!

April 04, 2025

we just bought new genesis gv70. our sales rep Rob Reilly made the experience simple & pleasant. he was professional, frendly & extremely responsive. we feel like we got an excelle More

by spoleti123
Recommend Dealer
Yes
Employees Worked With
Louis Schipani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : rob reilly
Apr 04, 2025 -

Genesis of Naples responded

We're delighted to hear that Rob made your experience at Genesis of Naples simple and pleasant! Enjoy the new GV70, and thank you for choosing us.

April 03, 2025

People were really helpful but the entire area was very chaotic. It appeared as if they were understaffed and overbooked. There are limited options in this area to get my Genesis serviced. The only other n More

by BRADFLO44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jc Davis
Apr 03, 2025 -

Genesis of Naples responded

Thank you for sharing your feedback. We are working on improving our staffing to ensure smoother service in the future. If there's anything else you'd like to discuss, please feel free to reach out to me directly. Thank you, Joy Zellers-Rautenkranz - Operations Manager (239) 325-1999 ext. 3231 genesismanager@gotamiami.com

April 03, 2025

Pawel is the best and I greatly appreciate his service for me!! I have dealt with him several times and EVERY time it is great. Thank you More

by TEDCDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel
Apr 03, 2025 -

Genesis of Naples responded

We're delighted to hear that Pawel consistently provides you with great service at Genesis of Naples! Thank you for your continued trust and support.

April 03, 2025

Wonderful experience! We will definitely be back for future purchases. We highly recommend Matthew for a salesperson! More

by ascriswell.5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Harding
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2025 -

Genesis of Naples responded

Thank you for the glowing review! We're delighted to hear that Matthew provided a wonderful experience at Genesis of Naples. We look forward to welcoming you back for future purchases!

April 03, 2025

Best salesman (Brian Geary) and Service Manager (Pawel) for cars I've had the pleasure of working with. More

by JJWORDEN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Geary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2025 -

Genesis of Naples responded

We're delighted to hear that Brian and Pawel provided you with exceptional service at Genesis of Naples! Thank you for sharing your positive experience, and we look forward to serving you again in the future.

April 03, 2025

Had an appointment for 12:00. Waited over three hours for an oil change . No one let me know the car was finished. Saw it sitting outside,went to the counter to check out. Waited More

by HAL900GC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jamie Ruis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2025 -

Genesis of Naples responded

Thank you for sharing your feedback with us. It's disappointing to hear about the long wait and lack of timely updates you encountered. I'm glad a member of my team was able to assist in getting you on your way, but we apologize for the initial oversight. If there's anything we can do to assist further, please feel free to reach out at any time. Best, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

April 03, 2025

I have been dealing with this dealership since 2020. Since then service has been up and down. This past experience started with calling on 2/24/2025 for an appointment. I finally was able to schedule fo More

by pauljoreilly106
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Geary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pawel and Jc in service department I dealt with. As always Pawel was excellent. Jc was a first time experience and he did a wonderful job.
Apr 04, 2025 -

Genesis of Naples responded

Paul, I apologize for the inconvenience and frustration you've experienced. We value your feedback and are committed to improving our processes to ensure a better experience in the future. If you have any further concerns or would like to discuss this matter more, please feel free to reach out. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

April 02, 2025

JASON BORD, WHO RUNS THE DETAILING DEPT. , WAS AMAZINGLY HELPFUL. HE IS A TRUE PROFESSIONAL AND PLAYED A SIGNIFICANT ROLE IN MY TOTAL SATISFACTION WITH THE GENESIS OF NAPLES LOCATION. TONY More

by BYLLIEANN
Recommend Dealer
Yes
Employees Worked With
TONY CATALINA, SALES & JASON BORD, DETAILING DEPT.
Apr 02, 2025 -

Genesis of Naples responded

We're delighted to hear that Jason and Tony made your experience at Genesis of Naples exceptional. Your recommendation means a lot to us, and we'll be sure to share your kind words with the team!

...
5
...