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Genesis of Naples - Service Center

Naples, FL

4.5
315 Reviews
Call Service Center (239) 325-1999

315 Reviews of Genesis of Naples - Service Center

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April 30, 2025

THEY UNDERPROMISED AND OVERDELIVERED AS TO MY NEEDS. THEY ASSURED ME THAT THEY COYULD TAKE ME HOME AND PICK ME UP THE NEXT DAY (NOT THE GREATEST SOLUTION, BUT ACCEPTABLE) AND THEN THEY COMPLETED WORK T More

by Rbcouncil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PETER FRANKS
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May 01, 2025 -

Genesis of Naples responded

We're thrilled to hear that Peter and the Genesis of Naples team exceeded your expectations. Thank you for sharing your glowing feedback with us!

April 30, 2025

JC was very friendly and professional. He got me in and out quickly. We will be back next season More

by Terrypeglow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Ruis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2025 -

Genesis of Naples responded

Thanks a bunch, from the Genesis of Naples Team! We are happy to hear that JC was friendly and professional. See you next time!

May 01, 2025 -

Genesis of Naples responded

Thanks a bunch, from the Genesis of Naples Team! We are happy to hear that JC was friendly and professional. See you next time!

April 29, 2025

Excellent service and communication, friendly and respectful staff. I bought my GV70 up north but I will always do my service here. More

by RWILLARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel (don't remember last name but he is from Poland)
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Apr 30, 2025 -

Genesis of Naples responded

We're delighted to hear that our team at Genesis of Naples provided excellent service and communication! It's great to know you'll be returning for your GV70's servicing needs. Thank you for choosing us!

April 27, 2025

Quality workmanship Facility is all torn apart being renovated; tough to maneuver in the area. More

by SGWHITE959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter
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Apr 29, 2025 -

Genesis of Naples responded

Thank you for the great review. We look forward to seeing you again at Genesis of Naples!

April 27, 2025

As the car only has 11,000 miles and have no problems. The only problem I had to wait 4-5 weeks for an appointment. More

by PATBILLH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richeka "Ricky" Providence
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2025 -

Genesis of Naples responded

Pat, thank you for sharing your feedback with us at Genesis of Naples. We're glad to hear you're enjoying the car and apologize for any inconvenience caused by the wait time. We'll work on improving our scheduling process!

April 27, 2025

I'm sure service will be improved once new facility is constructed. Not sure what Genesis was thinking as no one seems to have a dedicated service center. More

by MURSO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Sierra
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2025 -

Genesis of Naples responded

Thank you for sharing your thoughts with us. We appreciate your patience and understanding as we work on improving our facilities at Genesis of Naples. We're committed to enhancing the service experience for all our customers!

April 26, 2025

JC was great. He wanted to make sure I was home and had someone to deliver it back. He went over everything and wanted to make sure that the experience was great More

by DZWEEB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2025 -

Genesis of Naples responded

We're delighted to hear that JC provided such a thorough and considerate experience at Genesis of Naples. Thank you for sharing your positive feedback, and we hope you're enjoying everything about your new vehicle!

April 26, 2025

Very well organized considering the total renovation. My service experience was seamless. Pawel took exceptional care of me and my vehicle. Well done! More

by karluzfam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel
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Apr 29, 2025 -

Genesis of Naples responded

We're delighted to hear that Pawel provided exceptional service during your visit at Genesis of Naples, even amidst the renovations. Thank you for sharing this positive feedback!

April 26, 2025

Sales department communication was terrible. No-one answers the phone and no-one returns calls. More

by jstryker0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Sierra
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 28, 2025 -

Genesis of Naples responded

I sincerely apologize for any miscommunication made on our end. I would appreciate the opportunity to speak with you to see what I can do to help straighten things out. I will search for your contact information, but in case I am unable to locate it, please feel free to give me a call. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

May 01, 2025 -

jstryker0 responded

It is now 3:22pm on Thursday and I have not heard from a service advisor yet about replacing my front rotors per our conversation this morning. Please call me at 703-629-8977. My time is getting short. We leave on May 7.

May 02, 2025 -

Genesis of Naples responded

We are happy that we could now resolve this issue and take care of your rotors. Thank you!

April 25, 2025

Got me in quickly! Replaced 2 tires in a couple of hours. Peter gave good advice. More

by PCCOGLAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Frank
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Apr 25, 2025 -

Genesis of Naples responded

Thanks for stopping in at Genesis of Naples for some new tires! We are glad that Peter gave excellent advice.

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