Genesis of Southwest Houston

I love the dealership. I do not like this car buying experience this go around. The internet manager, Jodie made my experience more stressful than it had to be. Apparently I do not like this car buying experience this go around. The internet manager, Jodie made my experience more stressful than it had to be. Apparently they use AI to communicate with prospective customers and she holds multiple conversations simultaneously. I received 5 different messages from 5 different people pressuring me to come to the dealership then once I uploaded my documents I get no response for 24 hours. I ended up calling a manager from one of the 5 emails I received only to find out he’s no longer with the dealership. I recommend the dealership go through the technology as a customer and work out the trouble spots. Improve the communication with prospective customers and most importantly you should honor the customer’s communication preference. So if one indicates they prefer text do NOT call. More

Freddie and Trae went really above and beyond with the best customer service hands down. best customer service hands down. More

I recently visited the Genesis service center and had an exceptional experience thanks to my service advisor. From the moment I arrived, they were attentive, knowledgeable, and genuinely committed to making exceptional experience thanks to my service advisor. From the moment I arrived, they were attentive, knowledgeable, and genuinely committed to making sure everything was handled smoothly. They took the time to explain what my vehicle needed, kept me updated throughout the process, and ensured every detail was taken care of with professionalism and care. More

I had a great experience working with Trevon. His customer service was excellent, he was knowledgeable and responsive throughout the entire process. He made everything smooth and stress-free. Hi His customer service was excellent, he was knowledgeable and responsive throughout the entire process. He made everything smooth and stress-free. Highly recommend! More

Great job Jose was great the experience was excellent service was fast and quality 5 service was fast and quality 5 More

Very Courteous, very informative, attention to detail, met my needs, I would recommend this dealership to others. met my needs, I would recommend this dealership to others. More

Always a great experience at Genesis of Southwest Houston, Roger is the guy! always takes care of his clients in the most positive way. Houston, Roger is the guy! always takes care of his clients in the most positive way. More

I can honestly say I had a great experience start to finish however it was because of the pre-owned manager Crystal. Service had a few hurdles but she was in service every 15 -30 until the problem was r finish however it was because of the pre-owned manager Crystal. Service had a few hurdles but she was in service every 15 -30 until the problem was resolved and got me a loaner in addition to detailing my vehicle... This young lady represents the company of Group 1 Automotive well!! More

the dealership is very accommodating and vehicle was inspected and serviced quickly. Fantastic account manager inspected and serviced quickly. Fantastic account manager More