Genesis of Southwest Houston

Easy to work with and made a deal I couldn’t say no too! No hard sell process. No hard sell process. More

Had a issue upon final delivery but everyone worked with us and we are happy now with the final delivery us and we are happy now with the final delivery More

All the team members were very professional and kind. The experience was easy and painless. I'll return there for service on my car as long as I live in town! The experience was easy and painless. I'll return there for service on my car as long as I live in town! More

Amazing service and very helpfull staff, clean and very well maintained facility. Would highly recommend to anyone. well maintained facility. Would highly recommend to anyone. More

Service was prompt, they only did what was necessary and did no add junk for their profit. Car washed and ready to go an hour earlier than they originally said. did no add junk for their profit. Car washed and ready to go an hour earlier than they originally said. More

Excellent experience overall. Professional, transparent, and efficient from start to finish. Highly recommend this dealership. Professional, transparent, and efficient from start to finish. Highly recommend this dealership. More

I love the dealership. I do not like this car buying experience this go around. The internet manager, Jodie made my experience more stressful than it had to be. Apparently I do not like this car buying experience this go around. The internet manager, Jodie made my experience more stressful than it had to be. Apparently they use AI to communicate with prospective customers and she holds multiple conversations simultaneously. I received 5 different messages from 5 different people pressuring me to come to the dealership then once I uploaded my documents I get no response for 24 hours. I ended up calling a manager from one of the 5 emails I received only to find out he’s no longer with the dealership. I recommend the dealership go through the technology as a customer and work out the trouble spots. Improve the communication with prospective customers and most importantly you should honor the customer’s communication preference. So if one indicates they prefer text do NOT call. More

Freddie and Trae went really above and beyond with the best customer service hands down. best customer service hands down. More

I recently visited the Genesis service center and had an exceptional experience thanks to my service advisor. From the moment I arrived, they were attentive, knowledgeable, and genuinely committed to making exceptional experience thanks to my service advisor. From the moment I arrived, they were attentive, knowledgeable, and genuinely committed to making sure everything was handled smoothly. They took the time to explain what my vehicle needed, kept me updated throughout the process, and ensured every detail was taken care of with professionalism and care. More