Genesis of Southwest Houston
Houston, TX
Filter Reviews by Keyword
By Type
Showing 282 reviews
Service department is reprehensible. This department is very inept. They also have no reverence to a consumers time. This service department needs a total assessment. Group One should be This department is very inept. They also have no reverence to a consumers time. This service department needs a total assessment. Group One should be very distraught and apologetic to their customers. More
This dealership provided an outstanding experience from start to finish. The environment is beautiful, the staff is consistently friendly, and the new coffee bar and premium snacks added a special touch. T start to finish. The environment is beautiful, the staff is consistently friendly, and the new coffee bar and premium snacks added a special touch. Their valet service, which drove me to work and picked me up afterward, made the entire visit exceptionally convenient and pleasant. More
Great service. Everyone was so nice and welcoming. The service person took time to review my car purchase which saved us money. Everything was timely and kept m Everyone was so nice and welcoming. The service person took time to review my car purchase which saved us money. Everything was timely and kept me informed of each step. Appreciate his attention. More
The service rep Roger at the Houston ,Texas location constantly delivers professional, courteous service and keeps you updated on the status of car maintenance. In my opinion, he always goes above and b constantly delivers professional, courteous service and keeps you updated on the status of car maintenance. In my opinion, he always goes above and beyond and definitely is a great representative of this dealership. More
The service here is top notch. I felt like a valued customer through the whole process. The staff was very attentive was kept informed of my vehicle status. I felt like a valued customer through the whole process. The staff was very attentive was kept informed of my vehicle status. More
Purchasing a vehicle can often be a hectic and time-consuming process, as many dealerships tend to keep customers waiting for extended periods. However, our experience at Genesis Southwest was com time-consuming process, as many dealerships tend to keep customers waiting for extended periods. However, our experience at Genesis Southwest was completely different and truly impressive. From the moment we arrived, the team was prepared and attentive. The sales representative, Sergio, ensured that everything was organized and ready, making the process smooth and efficient. We were in and out within just one hour and fifteen minutes — something that is quite rare when buying a vehicle. Both Sergio and General Manager Jacob took the time to understand exactly what we needed. They handled the paperwork promptly and made sure the entire transaction was completed in a timely and professional manner. More

