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Genesis of Southwest Houston

Houston, TX

4.8
282 Reviews

10155 Southwest Freeway

Houston, TX

77074

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Showing 282 reviews

March 26, 2026

Service department is reprehensible. This department is very inept. They also have no reverence to a consumers time. This service department needs a total assessment. Group One should be More

by watkinsholdingsinc@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
March 25, 2026

Sales guy was very knowledgeable and explained all function with new technology and pleasant personality More

by Ganesh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marco Child
Mar 27, 2026 -

Genesis of Southwest Houston responded

Hello Ganesh, we're happy you found our staff to be so supportive during your experience here at Genesis of Southwest Houston. Feel free to reach out to us if you need anything. Have a wonderful day.

March 24, 2026

This dealership provided an outstanding experience from start to finish. The environment is beautiful, the staff is consistently friendly, and the new coffee bar and premium snacks added a special touch. T More

by Jonella Tippett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Muhammad Arif, Lilly, David Beltran
Mar 26, 2026 -

Genesis of Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

March 23, 2026

Great service. Everyone was so nice and welcoming. The service person took time to review my car purchase which saved us money. Everything was timely and kept m More

by Kimkjones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny rios
Mar 25, 2026 -

Genesis of Southwest Houston responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 20, 2026

The service rep Roger at the Houston ,Texas location constantly delivers professional, courteous service and keeps you updated on the status of car maintenance. In my opinion, he always goes above and b More

by Iddie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger
Mar 22, 2026 -

Genesis of Southwest Houston responded

Hello, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please don't hesitate to reach out!

March 13, 2026

EXCELLENT SERVICE FROM SALES DEPT. TO FINANCE DEPT. DELIVERY WAS PROMPT. CAN WILL RECOMMEND FRIENDS More

by MO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JODY
Mar 15, 2026 -

Genesis of Southwest Houston responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 09, 2026

The service representative Trevon was AWESOME. He's the first to ask was there anything he could do to make my day GOOD More

by Jackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Bryant
Mar 11, 2026 -

Genesis of Southwest Houston responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 07, 2026

The service here is top notch. I felt like a valued customer through the whole process. The staff was very attentive was kept informed of my vehicle status. More

by K. Henry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Iriarte
Mar 09, 2026 -

Genesis of Southwest Houston responded

Hello, thank you for your kind words and this wonderful review! Please don't hesitate to reach out to us if there's anything more we can do!

March 05, 2026

Laura was great and the service was great as well. I will be back and recommend you More

by maltman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura
Mar 07, 2026 -

Genesis of Southwest Houston responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Genesis of Southwest Houston! Thanks again for the recommendation, and have an amazing day!

March 03, 2026

Purchasing a vehicle can often be a hectic and time-consuming process, as many dealerships tend to keep customers waiting for extended periods. However, our experience at Genesis Southwest was com More

by Naveen Bhogaraju
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sergio, Jacob and Kevin
Mar 05, 2026 -

Genesis of Southwest Houston responded

Hello Naveen, we're happy you found our staff to be so supportive during your experience here at Genesis of Southwest Houston. Please don't hesitate to reach out if there's anything additional we can do for you.

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