Genesis of Southwest Houston

Excellent and quick service. Trevon is always helpful when I bring my vehicle in for scheduled service. Trevon is always helpful when I bring my vehicle in for scheduled service. More

Jacob and Trey were both a pleasure to work with. They stayed in touch through the entire process. They stayed in touch through the entire process. More

Service agent and others were friendly, helpful, and efficient. Travon made sure that everything was done right for my car. efficient. Travon made sure that everything was done right for my car. More

Danny was wonderful throughout my entire service process. He was communicative and helpful through every step. Highly recommend working with him. He was communicative and helpful through every step. Highly recommend working with him. More

My experience with the dealership was great. My salesman that handled my purchase did a great job! My salesman that handled my purchase did a great job! More

My problem was handled quickly and they went out of their way to accommodate my needs for a loaner car. way to accommodate my needs for a loaner car. More

It was one mistake after another. On top of that had to pay $3200 for a part that ended warranty 6 weeks prior. Looking forward to selling this lemon. On top of that had to pay $3200 for a part that ended warranty 6 weeks prior. Looking forward to selling this lemon. More

It was not a luxury experience. .The dealership who contacted after the non luxury experience has my name wrong in the system.Justin redeemed himself by stepping in but it was not a .The dealership who contacted after the non luxury experience has my name wrong in the system.Justin redeemed himself by stepping in but it was not a “ luxury experience “. Super disappointed. Wasted a bunch of my time and my assistant. I should have walked. The introduction to my new car was poor..and I have been back and they tired to make it better ..but it almost “ got worst “ if that is possible. I love the car ..but dealership has NOT a zen experience...poor inconsistent quality ..that is not honored..it is like a preset office that has not have been trained or done their “ brand homework” Everyone was fairly pleasant but it falls so short of o any other dealerships ..that are not even luxury.I keep getting prompted to rate service with “ wrong “ name ..there is a serious disconnect!!It is a super pretty environment that totally misses the mark. There were lots of mistakes that continue to happen ..and it does not matter that a few apologize..just what you would expect from “ used car sales”..not a luxury brand experience!! Love the car.. but details are not addressed!! I could not recommmebd this experience . Matt was a delight but it has not been enough to save my more than few times I have been there. I almost wished I had not bought there!! It is not buyers remorse ..But not where I want to go again..and I need to. Urrrggg… More

Dealer representative, Trey Rogers, was excellent. He was knowledgable, very helpful and responsive to all questions, and no pressure! Really enjoyed buying my first Genesis from him. All in all it He was knowledgable, very helpful and responsive to all questions, and no pressure! Really enjoyed buying my first Genesis from him. All in all it was a great experience and love my new car!!! More