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Genesis of Southwest Houston

Houston, TX

Overview
Reviews
4.7
272 Reviews
Call Dealership (346) 651-1300

10155 Southwest Freeway

Houston, TX

77074

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Showing 272 reviews

March 01, 2026

Everyone was nice and respectful, however, it shouldn’t take 4.5 hours for me to get an oil change, alignment, and balance. I got there at 12:30 and didn’t leave until 5. The dealership didn’t seem that bu More

by Anna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Muhammad
Report | Print
March 01, 2026

Great service attention to detail has been and continues to be unmatched thanks to the service team 👍 More

by Mlantadavis05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevon
Report | Print
February 21, 2026

I am pleased with my Service Rep, Roger. He listens to my concerns and takes care of the problem. More

by joneswdj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger
Report | Print
Feb 25, 2026 -

Genesis of Southwest Houston responded

Hi, we're happy you found our staff to be so supportive during your experience here at Genesis of Southwest Houston. We do hope we can be of assistance in the future. Take care!

February 14, 2026

It has a great service department and the service technician is always so helpful. Every time I come in, never forgets my name. His name is Trevor Bryant. He keeps me up-to-date on all that I need a More

by Young-flora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Bryant
Report | Print
Feb 15, 2026 -

Genesis of Southwest Houston responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Genesis of Southwest Houston! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 14, 2026

Great professional and prompt service. I truly appreciate the attentiveness provided from the moment you drive onto the dealership lot to the time you pull out. Trevon is the best. More

by bertd0971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevon
Report | Print
Feb 15, 2026 -

Genesis of Southwest Houston responded

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

February 11, 2026

Had a great experience and had great service with Daniel Rios answering all my questions an d being very polite and patient with me ! He is awesome…. He is a great asset to Group 1 More

by Victoria Saucedo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Rios
Report | Print
Feb 14, 2026 -

Genesis of Southwest Houston responded

Hello Victoria, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.

February 07, 2026

Had a coupon for $24. 99 they still charged $37.58 and also did not change the sticker for when’s the next oil change so I don’t know if they even changed the oil or not. More

by Abvijasper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trevon
Report | Print
Feb 11, 2026 -

Genesis of Southwest Houston responded

Thank you for taking the time to share your feedback. We're sorry for any confusion regarding the pricing of your service. The $24.99 coupon you presented applies to the service itself. As stated on the coupon, applicable taxes and standard shop fees are not included in the promotional price, which resulted in the final total of $37.58 Regarding the oil change reminder sticker, we apologize for the oversight and appreciate you bringing this to our attention. Your feedback helps us improve our attention to detail. Best Regards, Mayra Garcia Service Director 346-651-1307

February 05, 2026

Danny and the crew are always nice, friendly and ive never experienced nothing but solid service. More

by rfrazier357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie and Car Rental rep
Report | Print
Feb 07, 2026 -

Genesis of Southwest Houston responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Genesis of Southwest Houston! Please don't hesitate to reach out if there's anything additional we can do for you.

February 04, 2026

Excellent services, receipt clear states detail, customer lounge comfortable, everything under expectation. Will recommend to my friends More

by Dennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
Report | Print
Feb 07, 2026 -

Genesis of Southwest Houston responded

Hi Dennis, we are so happy to read such a great review about Genesis of Southwest Houston! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

January 29, 2026

Great service from Genesis dealership on Southwest Freeway Houston from Danyul Rios’ team. Everyone was professional yet friendly and took care of the car in a timely manner and the car was vacuumed a More

by sheri.malone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danyul Rios
Report | Print
Feb 02, 2026 -

Genesis of Southwest Houston responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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