Genesis of Southwest Houston

Dealership is the best but genesis brand has a horrible history of a/c and heating systems problems I’m headed to the Lexus store. history of a/c and heating systems problems I’m headed to the Lexus store. More

Overall the service good. Mayra Garcia is great. She's nice, professional and very accomodating. The issue I have with the "Dealership" is selling services/amenities that are Mayra Garcia is great. She's nice, professional and very accomodating. The issue I have with the "Dealership" is selling services/amenities that are not usually honored for vehicles outside of Genesis i appreciate the Service Department for stepping up and providing the service to my vehicle. I hope that the service is being fulfilled fully and with the care that a customer expects and deserves. Thank you. More

Not happy with my latest experience. 1st, i had to wait 5 hrs for my vehicle, 2nd, my car begane pulling to the side after an alignment was recommended and performed on my car. Car drove 1st, i had to wait 5 hrs for my vehicle, 2nd, my car begane pulling to the side after an alignment was recommended and performed on my car. Car drove straight before that. 3rd, when i called to let Genesis know i wasn't satisfied, I was told a Service advisor will contact me. Still haven't received any call back. Edit: Bumping review to a 3 star. Went back and got the tires switched. The pulling went away. So I'm guessing the problem is one of the tires. However, when the technician said the vehicle was going straight, it was pulling right; and when he said the vehicle was pulling left, it was going straight. Not sure what to make of that. At least vehicle is back to normal. More

My experience was nothing short of amazing. The staff is friendly and always ready to help. The staff is friendly and always ready to help. More

Customer service from Muhommad was excellent, he made sure I was good while waiting on my vehicle. sure I was good while waiting on my vehicle. More

regular deals hip for all my services last few years, latest experience has definitely been a step down in terms of effective communication, attention to detail (low washer fluid) and more aggressive up latest experience has definitely been a step down in terms of effective communication, attention to detail (low washer fluid) and more aggressive up selling on services. I'm considering going to another dealership further away from my residence to get the old genesis service I used to get More

They are so cool and reliable and attended to your need by answering your questions. by answering your questions. More

Genesis of Southwest Houston never fails to let me down. I schedule my maintenance and service at this location faithfully. They always do an amazing job here and I appreciate them so much. The person who m I schedule my maintenance and service at this location faithfully. They always do an amazing job here and I appreciate them so much. The person who made my experience exceptional and exceeded my expectations was Mr. Roger Solano. This gentleman is phenomenal with his customer service and makes sure you’re taken care of at all times. I was satisfied with everything he completed with me at the service department. He listened to every single request that I had and made sure I was taken care of. Shout out to Mr. Roger Solano! Thank you! More

This dealership is phenomenal. Great personnel and great service. Service representative Zaine was so professional Great personnel and great service. Service representative Zaine was so professional More

Laura always does a great job in servicing my G90. Very attentive and always keeps me posted on the status of the service. She’s also very easy to reach which you can’t always say about service advi Very attentive and always keeps me posted on the status of the service. She’s also very easy to reach which you can’t always say about service advisors. Overall, it’s a very good experience. More