Genesis of Southwest Houston

The Customer service was great and explained the needed services. Jose was very helpful and attentive to details. services. Jose was very helpful and attentive to details. More

Shout out to the kind and capable shuttle service staff; they are a delight and certainly the highlight of my trip. Serviced my RWD LSD-equipped G70 here for a differential fluid change. Cost $560, which they are a delight and certainly the highlight of my trip. Serviced my RWD LSD-equipped G70 here for a differential fluid change. Cost $560, which is pretty insane for a fluid change. Did it anyways since I know people have had LSD issues with this car and I don't want the warranty to be rejected for any reason, should I be unlucky in the future. I also scheduled an oil change for the same day. Over the phone, I mentioned I had a pre paid Fidelity service coupon book and they said they'd handle it in person. When I got there, they told me my coupon for an oil change wouldn't work and that my booklet wasn't actually Fidelity (afterwards I called Genesis of Plano, where I had used it previously, and they confirmed it was indeed Fidelity). They never rejected the coupon book when I brought it up over the phone, so it was frustrating to be rejected at the dealership. I paid for the LSD fluid change like a sucker and left feeling pretty scammed. Texted them back once I got off the phone with Plano and got no response after over an hour (previously they called back within minutes), so here I am. I'll be driving twice as long to try another Genesis dealership next time. More

Roger Salano was my helper! He was very patient with me. Thanks Roger. I would recommend him to my friends! He was very patient with me. Thanks Roger. I would recommend him to my friends! More

On September 19, 2025, I applied for financing with Genesis of Southwest Houston after speaking with Lisa, who promised additional photos of the 2025 GV70 and a credit application. I completed the appl Genesis of Southwest Houston after speaking with Lisa, who promised additional photos of the 2025 GV70 and a credit application. I completed the application that evening. The next morning, I texted Lisa for an update — she never replied and never sent the photos she promised. When I called later that day, I was told I would now be working with Saif. He quoted me $900/month for the new GV70 but gave me no details about the rate or loan terms. When I asked if the payment could be closer to $800/month, he said he would check with the finance manager. Instead of providing updated numbers, he suggested I settle for a used 2022 GV70 — which I clearly said I did not want. After that, I was completely ghosted. I have purchased vehicles before and have never been ignored by a dealership after submitting a credit application. For context, I have excellent credit, so this was not about financing ability — it was about unprofessional handling and lack of respect. After reading other Yelp reviews, I see my experience was not unique — other customers also report ghosting, poor communication, and misleading practices at this dealership. This was a very disappointing experience. Based on how I was treated, I cannot recommend Genesis of Southwest Houston. More

This dealership provided amazing service. During the process I felt heard. Justin and Freddie made the environment feel very safe and stress free. In the process I definitely felt I was taken During the process I felt heard. Justin and Freddie made the environment feel very safe and stress free. In the process I definitely felt I was taken care of in every aspect. I would recommend this dealership to everyone , the service was amazing! More

Very helpful, was a great easy repair. He made sure you got what you asked for, wasn't a pushy service. The person working to get you a loaner however is different, just her energy level w He made sure you got what you asked for, wasn't a pushy service. The person working to get you a loaner however is different, just her energy level was low, drawing her feet to do her job More

Excellent customer service was greeting as I came into service bay . I like that it is covered so you are out of the elements . Advisor Trevor Bryant came immediately to take order for service. I was g service bay . I like that it is covered so you are out of the elements . Advisor Trevor Bryant came immediately to take order for service. I was given updates on the progress of service. The whole experience was good customer service. More

The entire staff was awesome, helped my son with the purchase professionally and didn't test him like a nobody purchase professionally and didn't test him like a nobody More

A Seamless, Stress-Free Experience Thanks to Calvin! I recently purchased a car and had the absolute pleasure of working with Calvin (Huy Cuong Tran), hands down one of the best sales professionals I I recently purchased a car and had the absolute pleasure of working with Calvin (Huy Cuong Tran), hands down one of the best sales professionals I've ever encountered. From the moment I walked in, Calvin made the entire process feel effortless. He was knowledgeable without being pushy, genuinely listened to what I needed, and guided me through every step with patience and clarity. More

This place was great danyul was great all the staff were nice and friendly and. nice and friendly and. More