Genesis of Southwest Houston

My problem was handled quickly and they went out of their way to accommodate my needs for a loaner car. way to accommodate my needs for a loaner car. More

It was one mistake after another. On top of that had to pay $3200 for a part that ended warranty 6 weeks prior. Looking forward to selling this lemon. On top of that had to pay $3200 for a part that ended warranty 6 weeks prior. Looking forward to selling this lemon. More

It was not a luxury experience. .The dealership who contacted after the non luxury experience has my name wrong in the system.Justin redeemed himself by stepping in but it was not a .The dealership who contacted after the non luxury experience has my name wrong in the system.Justin redeemed himself by stepping in but it was not a “ luxury experience “. Super disappointed. Wasted a bunch of my time and my assistant. I should have walked. The introduction to my new car was poor..and I have been back and they tired to make it better ..but it almost “ got worst “ if that is possible. I love the car ..but dealership has NOT a zen experience...poor inconsistent quality ..that is not honored..it is like a preset office that has not have been trained or done their “ brand homework” Everyone was fairly pleasant but it falls so short of o any other dealerships ..that are not even luxury.I keep getting prompted to rate service with “ wrong “ name ..there is a serious disconnect!!It is a super pretty environment that totally misses the mark. There were lots of mistakes that continue to happen ..and it does not matter that a few apologize..just what you would expect from “ used car sales”..not a luxury brand experience!! Love the car.. but details are not addressed!! I could not recommmebd this experience . Matt was a delight but it has not been enough to save my more than few times I have been there. I almost wished I had not bought there!! It is not buyers remorse ..But not where I want to go again..and I need to. Urrrggg… More

Dealer representative, Trey Rogers, was excellent. He was knowledgable, very helpful and responsive to all questions, and no pressure! Really enjoyed buying my first Genesis from him. All in all it He was knowledgable, very helpful and responsive to all questions, and no pressure! Really enjoyed buying my first Genesis from him. All in all it was a great experience and love my new car!!! More

Super deal. Great service and follow up. Bought my 2nd car from them. Highly recommend. Great service and follow up. Bought my 2nd car from them. Highly recommend. More

Staff was friendly and accommodated our needs for loaner car while ours was being repaired. We have to drive from Lufkin and combined medical appt with car service! car while ours was being repaired. We have to drive from Lufkin and combined medical appt with car service! More

It's a pleasure to do business there. Everyone is very welcoming with a 'can do' attitude. I will continue to bring my Genesis to Genesis of Southwest Houston. Everyone is very welcoming with a 'can do' attitude. I will continue to bring my Genesis to Genesis of Southwest Houston. More

5 stars “Excellent service and an unforgettable experience!” I had an amazing experience purchasing my GV60 EV from Genesis Southwest Houston. Iloye Braide was incredibly knowledgeable and patient experience!” I had an amazing experience purchasing my GV60 EV from Genesis Southwest Houston. Iloye Braide was incredibly knowledgeable and patient, guiding me through every step of the process with care. A big thanks as well to General Manager Justin McGaughey, whose leadership and dedication to customer satisfaction really stood out. The team went the extra mile to make sure I got the exact vehicle I wanted. Highly recommend this dealership for anyone considering a Genesis! More

Purchasing cars for me is like going to the dentist and I hate going to the dentist. I purchased a pre-owned vehicle (could never afford a new one) from Genesis of Southwest Houston. I worked with Trey, Ric hate going to the dentist. I purchased a pre-owned vehicle (could never afford a new one) from Genesis of Southwest Houston. I worked with Trey, Richard, and Matthew and they are honorable, trustworthy men and I highly recommend them. I purchased the vehicle, but there was a problem with the sunroof the day after I bought it. I called Trey and he and Richard got the problem repaired. They didn't have to help me and get it repaired, but that is the kind of Godly, caring men Trey and Richard are. They are men of integrity and I thank God I was able to purchase my vehicle from them. If you need a car, ask for them at Genesis of Southwest Houston. More

The dealership was clean and helpful in trying to buy a new car and very positive new car and very positive More