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Genesis of Southwest Houston

Houston, TX

4.7
203 Reviews

10155 Southwest Freeway

Houston, TX

77074

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Showing 203 reviews

May 29, 2025

Christi provided excellent service with open communication, which really enhanced the car-buying experience. The service department took care of the interior wear, making the car look brand new More

by K.dhsmith24
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christi
May 30, 2025 -

Genesis of Southwest Houston responded

Hello, we're happy you found Christi to be so supportive during your experience here at Genesis of Southwest Houston. We do hope we can be of assistance in the future. Take care!

May 26, 2025

Great customer service but there needs to be a supervisor verifying the service has been done More

by Lesstewart842
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rios,Sheila
May 28, 2025 -

Genesis of Southwest Houston responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 21, 2025

I am 60 years old. My experience with the service department at Genesis Southwest Houston was better than any service I have received, cars or otherwise. Danny and Myra More

by bblaum
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myra and Danny
May 24, 2025 -

Genesis of Southwest Houston responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 16, 2025

Excellent and quick service. Trevon is always helpful when I bring my vehicle in for scheduled service. More

by TLCollins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevon Bryant
May 19, 2025 -

Genesis of Southwest Houston responded

Hello, we're happy you found our staff Trevon to be so supportive during your experience here at Genesis of Southwest Houston. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 16, 2025

Jacob and Trey were both a pleasure to work with. They stayed in touch through the entire process. More

by bobwelch
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trey and Jacob
May 18, 2025 -

Genesis of Southwest Houston responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

May 15, 2025

Service agent and others were friendly, helpful, and efficient. Travon made sure that everything was done right for my car. More

by Fr. Clay+
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travon, others
May 18, 2025 -

Genesis of Southwest Houston responded

Hi, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

May 14, 2025

Danny was wonderful throughout my entire service process. He was communicative and helpful through every step. Highly recommend working with him. More

by rvgeorge93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny, Rios
May 17, 2025 -

Genesis of Southwest Houston responded

Hello, thank you for your kind review; we are happy to pass along your comments to Danny here at Genesis of Southwest Houston! Please don't hesitate to reach out if there's anything additional we can do for you.

May 13, 2025

My experience with the dealership was great. My salesman that handled my purchase did a great job! More

by zerieldaj
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Moumen, Saif
May 16, 2025 -

Genesis of Southwest Houston responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 10, 2025

My problem was handled quickly and they went out of their way to accommodate my needs for a loaner car. More

by CAversenti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danyel Rios
May 12, 2025 -

Genesis of Southwest Houston responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

May 10, 2025

It was one mistake after another. On top of that had to pay $3200 for a part that ended warranty 6 weeks prior. Looking forward to selling this lemon. More

by MK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trevon
May 14, 2025 -

Genesis of Southwest Houston responded

Thank you for your feedback on your recent experience in our store. We are very sorry to hear of your disappointment. We have recently made some staff changes with the intention of improving communication and delivering on commitments. If you were still experiencing those types of issues, please feel free to reach out to me directly to discuss further. Thanks, Justin McGaughey General Manager jmcgaughey@genesissw.com