Gengras Chrysler Dodge Jeep Ram Fairfield

My daughter and I both purchased a Jeep Wrangler Sahara, mine on Monday and hers on Wednesday. Best experience ever thanks to Maikel Carmenati, very honest, professional. The day we picked out the one we wa mine on Monday and hers on Wednesday. Best experience ever thanks to Maikel Carmenati, very honest, professional. The day we picked out the one we wanted, is the day we drove it off the lot! I felt like I knew him, very comfortable talking to him, and went over and beyond explaining the vehicle. I thought the finance part of it was going to be long, but it seemed to go so smoothly, thanks again to Rami Massoud. More

We had a great experience with Andrew Arteaga purchasing a used 2024 Jeep wrangler. He was communicative and worked to get us the best deal. He made the sales process smooth and showed us the upsell options a used 2024 Jeep wrangler. He was communicative and worked to get us the best deal. He made the sales process smooth and showed us the upsell options, without any pressure, which I appreciated. I genuinely dislike car shopping due to the pressure tactics that are used. Andrew made the purchase process a pleasant experience. More

I was introduced to Younes Zhar immediately upon entering the brand new Gengras Jeep dealership building and was taken by Younes' different approach as a car salesman. He was friendly, warm, and most importa the brand new Gengras Jeep dealership building and was taken by Younes' different approach as a car salesman. He was friendly, warm, and most importantly sincere and transparent and professional about the sales process. He went out of his way to be helpful and add value wherever possible. His partner team of Carlos, Michail in sales and Rami in the finance area were all the same. For me this was a unique and pleasantly different way to experience the always stressful path of purchasing a car through a dealership. I encourage anyone to reach out to this capable and friendly team at Gengras. They helped me make the right decisions for me and leave with a great car and feeling like they actually did care about experience and wanting me to have the right car for a fair price in this hyper inflation world we live in.. I will happily go back to Gengras and time will tell, but right now I have never had such a pleasant car-buying experience. My feeling is you can't go wrong with Younes and Michail working for you to get a car with the value you want. Rami also is refreshing candid about helping get the best interest rate, finance path and program to keep your car protected. More

THE ABSOLUTE WORST I have ever dealt with for service they have my brand new jeep gladiator with 1500 miles on in for a bad sensor FOR 3 WEEKS and will not return my 2 phone calls a day that when I cal they have my brand new jeep gladiator with 1500 miles on in for a bad sensor FOR 3 WEEKS and will not return my 2 phone calls a day that when I call all I get is a voice mail NEVER A PERSON I finally resorted to calling corporate and still nothing NO Loaner cars either More

THIS IS THE WORST MOST FRAUDULENT DEALERSHIP I HAVE EVER COME ACROSS. DO NOT USE THIS DEALER, THEY'RE IN THE BUSINESS OF LYING AND FIXING WHAT'S MOST EXPENSIVE NOT WHAT'S BROKEN. COME ACROSS. DO NOT USE THIS DEALER, THEY'RE IN THE BUSINESS OF LYING AND FIXING WHAT'S MOST EXPENSIVE NOT WHAT'S BROKEN. More

This place doesn't even deserve 1 star! I don't EVER write a review, but my experience with Generas Jeep Fairfield was so deplorable I had to warn people. Their customer service is the wors I don't EVER write a review, but my experience with Generas Jeep Fairfield was so deplorable I had to warn people. Their customer service is the worst I have ever encountered in my 34 years of owning a car. From not being able to get a hold of someone via phone or text to their don't care attitude. They are completely indifferent to their costumers needs only concerned with the bottomline. Servicing my car for things they admitted didn't necessarily need to be done, but did at my expense. Also, apparently every filter in my car needed to be replaced! I have never replaced a filter in 34 years of a leasing a car. I feel taken and swindled. They are crooks! Just bad people. Jeep isn't the product it used to be and Gengras doesn't stand behind their product. Absurdly, after spending 1k to have it towed and replace the battery and get an unnecessary oil change my jeep still left the dealership with my check engine light on! Can't make it up. We have leased 7 jeeps in the last 5 years from when it was still SCAP, they were amazing and kept us coming back. Rick was amazing! My short experience with Gengras has pushed me out and I CANNOT wait for these leases to be up. I will not give them another dime- and I guarantee they don't care. More

My husband, my daughter and myself came to the dealership from Eastern Long Island. Leah picked us up from the ferry and brought us to the dealer. She made our experience so easy. She was very professional. from Eastern Long Island. Leah picked us up from the ferry and brought us to the dealer. She made our experience so easy. She was very professional. We bought a used Jeep for our daughter. The finance team was amazing as well. Everything went very smoothly and when we were finished with finance we went out to the Jeep and there was a big pink bow, which put a big smile on my daughter’s face. They couldn’t be more thoughtful. I’ve had many jeeps and my experience purchasing from other dealerships was never very good until now. We will always be going back to see Leah and her team whenever we decide to get another jeep. More

Wish I did some research on the dealership before having my time wasted. I bought a Jeep from Scaps in 2016 and had one of the best car buying experiences there. How far that quality of care has fallen unde my time wasted. I bought a Jeep from Scaps in 2016 and had one of the best car buying experiences there. How far that quality of care has fallen under the new ownership. I inquired about a Jeep and was told that it was at their E. Hartford location to which I wasn't interested in having to go/or have the vehicle delivered to the Fairfield location. But after several text and phone calls I agreed to have the car delivered to the Fairfield location, (solely based on how great my experience was the last time I was there) which was followed by several texts to confirm that I would be coming in, which I totally understand cause time is important. I took time off from work and drove the 50+ minutes to go to this dealership only to find out, OPPS they brought the wrong vehicle over! All I got was, "You can come back tomorrow we'll get it here" totally ignoring that I just got done saying I had taken time off from work. I even inquired about the vehicle that was literally right in front of me but they didn't seem interested in a sale I guess cause I got no response. So I left and about 20 minutes later get a text saying oh we goofed and the car is there and I could just come back. They blamed the mistake on a "new driver" for putting it in the wrong lot. Shame on you guys for casting blame on a new hire. The sales person should have looked over the car and had it ready since I had an appointment and you had sent no less the 3 texts to confirm my end. In full transparency they did contact me the following day and offer to drive the car to me, but I told them that I had several hours to look around for similar vehicles and found several at the same, if not lower prices. They asked for an example to which I provided them and never heard back. No effort to even try and make the matter right, or even offer to get back my business that if the other car not what I was looking for or didn't work out they would still like to work with me which would be the professional thing to do. I had recommended this dealership for the last 10 years, but no more. More

Absolutely Terrible Experience – Stay Away! I tried to return my leased Jeep today as the lease is ending, and I was absolutely shocked at how unprofessional, rude, and completely unhelpful I tried to return my leased Jeep today as the lease is ending, and I was absolutely shocked at how unprofessional, rude, and completely unhelpful the staff at this dealership were. Returning a vehicle should be a simple, documented process — but apparently not here. The salespeople flat-out refused to provide any kind of receipt, written confirmation, or even a basic acknowledgment that I returned the vehicle. They wouldn’t document the return date, time, mileage, or vehicle condition — nothing. They expected me to just drop the keys and walk away, completely empty-handed, and said I would “hear from the leasor.” That’s not just lazy — it’s reckless. When I asked for something in writing for my own protection, they got defensive and dismissive, as if I was being unreasonable for wanting basic proof of return. This is not how you treat customers, especially at the end of a lease when accountability matters most. If you’re considering doing business here, think twice. They clearly have no interest in customer service, transparency, or professionalism. I would never lease or buy a vehicle from this dealership again, and I strongly recommend others steer clear unless you want to be treated with total disregard. More

Shady at best. They get you in the door then tell you the vehicle your interested in isn’t available. They could have told me when I made the test drive appointment They get you in the door then tell you the vehicle your interested in isn’t available. They could have told me when I made the test drive appointment. Definitely not a family owned business like Scap was. More