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Gengras Chrysler Dodge Jeep Ram

East Hartford, CT

2.8
291 Reviews

460 Connecticut Boulevard

East Hartford, CT

06108

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Showing 291 reviews

May 13, 2025

If I could leave a zero, I would. They continually list very low online pricing but when you go to the dealer or ask for the quote in writing the price goes up THOUSANDS of dollars. T More

by Chris GMC 1500
Recommend Dealer
No
May 14, 2025 -

Gengras Chrysler Dodge Jeep Ram responded

It's disappointing to hear about your experience with our pricing. We strive for transparency and it's concerning that this has not been reflected in your interactions. Please reach out so we can address this issue directly and work towards a resolution. Thank you, Paul Burkman - General Manager - 8604102000

May 15, 2025 -

Chris GMC 1500 responded

I am more disappointed. I got an email from Karam John Haddad who is the Pre-owned Manager. This is the second time that Gengras has advertised really low prices and then raise them by several thousand when I either go into the showroom or try to make a deal remotely. This is the response I got from Karam: I apologize for the inconvenience. We discovered some incorrectly advertised pricing yesterday and have since made corrections. Sincerely, KJ Once is a mistake, several times makes it seem like a business practice. Unfortunately I will take buy business somewhere else as Gengras cannot be trusted,

April 21, 2025

This is the worst dealership. Don't take your car here. You will regret it. More

by samueal.rambharak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Everyone
Apr 21, 2025 -

Gengras Chrysler Dodge Jeep Ram responded

I am sorry you had an issue with our dealership. I know we were calling the wrong number. With that being said, your vehicle does need an engine that is on national backorder. If you were interested in returning for this warranty work, I would see if I can arrange a loaner car for you. As the Service Manager, I will always try to be your advocate. If you have any concerns, please reach out to Kyle Watts at 860-289-7401. Thank you for your time.

March 16, 2025

I recently purchased a Jeep Cherokee from your deanship in January. Everyone in the sales department has been courteous and professional from Paul and Nikki the sales manger to Steve the finance manager. S More

by Dessi Nesmith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Dolan, Adam Szczerkowski, Gerry Spence
Mar 17, 2025 -

Gengras Chrysler Dodge Jeep Ram responded

Dessi, we're delighted to hear about your positive experience with our team at Gengras Chrysler Dodge Jeep Ram. It's great to know that Mo and the rest of the crew have been attentive and supportive throughout your journey. Thank you for choosing us, and we look forward to continuing this relationship!

January 23, 2025

If I could leave less than 1-star I would. I made a reservation to see a particular car: (Your appointment is scheduled at Gengras CDJR with Nick Chellani Organizer: Nick Chellani Start Ti More

by ghurlbert3
Recommend Dealer
No
Employees Worked With
Nick Chellani
Jan 24, 2025 -

Gengras Chrysler Dodge Jeep Ram responded

Thank you for the review. We sincerely apologize for any frustration or inconvenience caused by this experience. Your feedback is appreciated and I encourage you to contact me directly if you'd like to discuss the situation in greater detail. Respectfully, Jim Tucker - General Manager - jtucker@gengras.net

October 17, 2024

Alejandro and Nick went completely above and beyond. From the start Alejandro answered every question i could throw at him, provided updates every step of the way, and if there were any hiccups they did More

by Clover
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alejandro Cabrera, Nick Chellani
Oct 17, 2024 -

Gengras Chrysler Dodge Jeep Ram responded

We're delighted to hear that Alejandro, Nick, and Steve provided such a comprehensive and satisfying experience at Gengras Chrysler Dodge Jeep Ram! It's fantastic to know you appreciated the transparency and competitive pricing. Enjoy your new Wrangler, we look forward to welcoming you back in the future!

September 05, 2024

If I could give them zero stars I would. Purchased a used truck from them and within 1000 miles of owning this $33,000 truck all kinds of issues began. One major issue is the cab filling wit More

by BrianR0305
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mo-sales, Jeff-service
Sep 06, 2024 -

Gengras Chrysler Dodge Jeep Ram responded

Brian, thank you for the review. We sincerely apologize for any inconvenience and frustration you've experienced. Please contact me directly so we can discuss this situation further and work toward an appropriate resolution. Respectfully, Jim Tucker - General Manager - jtucker@gengras.net - 203-465-2065

July 25, 2024

told our vehicle will need extension repair. Financially we were catch off guard. Having already spent 2,500. Honestly, we felt overwhelmed. We received Unbelievable customer service f More

by Mansoncharlene400
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen five stars
Jul 25, 2024 -

Gengras Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience! We're glad Karen at Gengras Chrysler Dodge Jeep Ram could assist and provide such excellent customer service. We appreciate your kind words and are happy to hear you left satisfied. Safe travels ahead!

June 11, 2024

I had the opportunity to work with George (5 ⭐️) in sales while shopping for a Chrysler Pacifica. He worked hard to provide me the best possible deal. Gengras Chrysler is fortunate to have George as a sal More

by kca201
Recommend Dealer
Yes
Employees Worked With
Both Ben and Paul were personable and worked with George to provide the best possible deal.
Jun 11, 2024 -

Gengras Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience! We're glad George could assist in finding the best deal on your Chrysler Pacifica. The team at Gengras Chrysler Dodge Jeep Ram appreciates your kind words and support!

May 21, 2024

hi i worked with Alejandro Cabrera he was great to work with answered all my questions i would recommend to anyone More

by Jbaron0483
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
stephen venturo /business manager
May 22, 2024 -

Gengras Chrysler Dodge Jeep Ram responded

We're delighted to know Alejandro provided you with great service at Gengras Chrysler Dodge Jeep Ram. Thanks for recommending us!

May 16, 2024

Purchased a 2018 certified pre-owned Chrysler 300 in 2022. Before purchasing noticed the back up camera, was glitching and screen. Had to bring it back days after purchase. Had an oil leek they fixed. I More

by jg8219
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
I do not see our salesperson Victoria listed
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