Gengras Chrysler Dodge Jeep Ram

This is the worst dealership. Don't take your car here. You will regret it. Don't take your car here. You will regret it. More

I recently purchased a Jeep Cherokee from your deanship in January. Everyone in the sales department has been courteous and professional from Paul and Nikki the sales manger to Steve the finance manager. S in January. Everyone in the sales department has been courteous and professional from Paul and Nikki the sales manger to Steve the finance manager. Sherri has been wonderful to work with as well. Mo has treated me as a valued customer before and after the sale and has reached out to me on a regular basis to check my satisfaction with the vehicle. Again, I really appreciate the positive effort on the part of the members on the Gengras sales department and look forward to our continued relationship. 3/1/2025 Dessi Nesmith More

If I could leave less than 1-star I would. I made a reservation to see a particular car: (Your appointment is scheduled at Gengras CDJR with Nick Chellani Organizer: Nick Chellani Start Ti I made a reservation to see a particular car: (Your appointment is scheduled at Gengras CDJR with Nick Chellani Organizer: Nick Chellani Start Time: 1/21/2025 5:00:00 PM EST End Time: 1/21/2025 5:30:00 PM EST Location: Gengras CDJR with Nick Chellani.) I drove an hour to the appointment. When I got there I was told that the car was sold in the morning. No apologies. just "would you like to see what else is on the lot?" This 'bait-and-switch' is so typical of this industry and you can see by other comments that it is not uncommon here. Nick was a complete arrogant xxx and told me that since I didnt give him a down-payment the car was free to be sold. Nick didnt askk for a deposit in order to make this reservation. How can I make a reservation on a car that hasn't been viewed? OK. 3 things: 1. we had an APPOINTMENT in writing to see that particular car. That means that we BOTH anticipate this viewing of THIS car; 2. The appointment KEEPS the car in the inventory so that it can be viewed according to this reservation; finally, 3. Some form of notification would have been appropriate. I got an immediate email for this reservation. Where was an email stating that the car was no longer available? The car was sold in the AM and my appointment was at 5pm - plenty of time to to have contacted me! Beware of Gengras in Hartford CT Beware of Nick Chellani Find a reputable dealership and personnel and stay clear of GENGRAS! More

Alejandro and Nick went completely above and beyond. From the start Alejandro answered every question i could throw at him, provided updates every step of the way, and if there were any hiccups they did From the start Alejandro answered every question i could throw at him, provided updates every step of the way, and if there were any hiccups they did everything they could to rectify them. They went the extra mile to ensure a solid sales experience, smooth delivery of the vehicle and ultimately ensure there was an extremely happy customer all the way through. Nick assisted in providing an incredibly competitve price with no fuss or any hidden fees. Everything was laid out and clearly explained and the dealer made it easy to utilize my own financing. Huge shoutout to Steve on the Business side for closing things out and making the paperwork easy as well. This new wrangler is in perfect condition inside and out, super pleased with the purchase and the enhancements jeep has made for the 2024's. Looking forward to being a return customer. More

If I could give them zero stars I would. Purchased a used truck from them and within 1000 miles of owning this $33,000 truck all kinds of issues began. One major issue is the cab filling wit Purchased a used truck from them and within 1000 miles of owning this $33,000 truck all kinds of issues began. One major issue is the cab filling with exhaust fumes from the AC vents. Called them and they scheduled me to come in and said I’d get a loaner. Well good thing I called prior to going because they never scheduled a loaner so got screwed there. They had the truck almost two weeks then called me and said it was ready, in the long list of issues I brought to their attention the only one they repaired was a broken radiator that they sold me the truck with. So they tried to screw me there by selling a truck with known broken parts after telling me the truck was 100%. I then asked what else did they do and they told me, “for the other issues you need to go to a Chevy dealership” those were the service managers exact words. So they didn’t even look into any of the issues including the exhaust fumes coming into the cab, exhaust! You know CO which is toxic and deadly!! The odor is so strong it causes your eyes to burn and gives you headaches. Do yourself a favor and don’t buy from them, I regret doing business with them and wish I never did! More

told our vehicle will need extension repair. Financially we were catch off guard. Having already spent 2,500. Honestly, we felt overwhelmed. We received Unbelievable customer service f Financially we were catch off guard. Having already spent 2,500. Honestly, we felt overwhelmed. We received Unbelievable customer service from Karen at Gengras (E.HTFD,CT). Due to her hard work we were able to get the things done on our vehicle. Hands down the best customer service we received in a long time. We left a happy customers, Thanks Karen Your the best More

I had the opportunity to work with George (5 ⭐️) in sales while shopping for a Chrysler Pacifica. He worked hard to provide me the best possible deal. Gengras Chrysler is fortunate to have George as a sal while shopping for a Chrysler Pacifica. He worked hard to provide me the best possible deal. Gengras Chrysler is fortunate to have George as a sales staff member. He is a great reflection for the company. More

hi i worked with Alejandro Cabrera he was great to work with answered all my questions i would recommend to anyone with answered all my questions i would recommend to anyone More

I wish I could give zero stars. ... Communication at this place is nonexistent. I can't say how unhappy I am with this dealership, totally avoid at all costs! I brought in my CERTIF ... Communication at this place is nonexistent. I can't say how unhappy I am with this dealership, totally avoid at all costs! I brought in my CERTIFIED Jeep 2020 Gladiator in for a problem Sarah identified as 'death wobble' and I agreed. I drop it off early for an early Sat. appt and finally get a text at 3:10 saying they needed more time to work on it. I call Monday and get a runaround to various extensions. When I finally get someone, they say nothing has been done yet.?. She says they don't do repairs on Sat and she will get back to me about where it stands in a half hour. An hour later I call back and she says she will contact me in a half hour. TWO hours go by and I again call back and leave a message. They call my wife at home and her number and keep contacting her even though I had changed contact info. A couple of hours later I get a text saying the steering issues are caused by a mild lift I put on less than 6 months previously and have about a total of 4k miles since my purchase. The tech says it's the pitman shaft and outer tie rod on left side of the vehicle. NO way should a lift affect these in such a short time. I have had Jeeps for years and have an 05 with a taller lift for YEARS, only the ball end of the panhard bar wore out after over 15 years of driving it AND rock climbing....and these items on a newer Jeep has already worn out? I can't get anyone on the phone about this, I have tried the Service manager, so has my wife, and nothing, nada, zip. I'm done with this place, Certified or not, I don't care after this fiasco. IF you buy here, go elsewhere for service, read the reviews, 2.5 stars...I now know why. And don't bother coming on here to say you are sorry for my bad experience, I don't believe it. You have my info and I'm sure Service will tell you who I am, call and discuss why you think I am responsible for the repairs. 4k miles and I have a rather large bill to pay someone else to fix. Funny, there is a TSB about the steering boxes on this year being faulty, I guess they won't be honoring this so I will take it to an independent garage for my future repairs. My Jeep will never be brought back here. More