Gengras Chrysler Dodge Jeep Ram

Deceiving & corrupt They advertised the vehicle I wanted online for 17k. By the time i had test drove it and spent 4 hours, YES 4 HOURS in there, they told me that the 17 They advertised the vehicle I wanted online for 17k. By the time i had test drove it and spent 4 hours, YES 4 HOURS in there, they told me that the 17k price was with EVERY promotion and that I qualified for none so the vehicle was really 31k. At this point I decided to go to the next step. The salesman called to find out the lease pay off on my vehicle I wanted to get rid of and he told me the pay off would be $1000 and that they would give me the $1000 to pay it off and ensured me that I'd get no bill afterwards. The salesman and manager gave me a bad vibe, so after spending a total of 6.5 hours there I decided to call my lease company just to make sure. Well the lease company told me that my pay off was $2000 and that I would have received a bill of $1000 in the mail after I had bought my new car from them because they blatantly lied to me. I called the dealer back and asked him why he lied and he stated "oh, I must have misheard them". Then proceeded to say he could just add the extra $1000 to the price of the car. Needless to say, they are extremely dishonest and I wouldn't recommend that place to my worst enemy. More

Service advisor They have a answer for everything make me feel comfortable ask for James friendly person now how to treat costumers good work on my car thank u They have a answer for everything make me feel comfortable ask for James friendly person now how to treat costumers good work on my car thank u More

Great New Truck Deal/Great Trade-in Opportunity I recently went to Gengras Dodge to price compare. Not only did they BEAT the best I had do date but they made a GREAT offer on my trade-in. I recently went to Gengras Dodge to price compare. Not only did they BEAT the best I had do date but they made a GREAT offer on my trade-in. More

Cory Smyth Cory was great, followed-up on my questions and was very knowledgeable. He was the reason why I bought my car here. Even though Cory provided excel Cory was great, followed-up on my questions and was very knowledgeable. He was the reason why I bought my car here. Even though Cory provided excellent service, getting through on the main number was terrible . Luckily I was able to communicate with Cory directly. More

Beware before using Gengras Bought a brand new vehicle from them in 2014 (Jeep Trailhawk) had continued problems with the sunroof and transmission where it was brought back 7-10 Bought a brand new vehicle from them in 2014 (Jeep Trailhawk) had continued problems with the sunroof and transmission where it was brought back 7-10 times for the same issue. Also purchased their maintenance contract, and found out later on that I was charged for oil changes and tire rotations when it should have been free. After there was nothing they could do for me with the transmission and I feared for my safety as the car would randomly hesitate when trying to accelerate and then jolt out. They claim this was a normal feature with the 9-speed transmissions. I decided to trade in the 2014 and buy another 2016 Trailhawk as other than the transmission issue I loved my car. I took a hit on a vehicle that I should not have had to trade in as I thought I would own it for a long time. Picked up my brand new 347 mile car and proceeded to drive it home. There was something wrong with the brakes. They tell me it sat too long at the dealership and the roaders needed to be replaced. Brought it in the next morning and while it was there they ran updates and fried the radio. This is all items that should have been taken care of before they gave me my new car. Met with the owner, COO and Manager who indicated they knew they did wrong by me but really were not interested in compensating me. I decided not to keep the 2016 Trailhawk as I knew that I would have continued issues with Gengras. who obviously do not care. Very mismanaged dealership which would explain the lack of communication between departments. More

Nightmare at Gengras Bought a vehicle from them.Needed a simple adjustment . they tried to give me a line of bull that there was nothing wrong with it.Took them 8 hrs. For Bought a vehicle from them.Needed a simple adjustment . they tried to give me a line of bull that there was nothing wrong with it.Took them 8 hrs. For repair.They also damaged my interiorand exterior. They also denied the damage. Don't buy a vehicle from them.They argue with you and damage your vehicle. More

Courteous service advisor The service department has been very reliable when it comes to maintaining my vehicle.My car is serviced regularly and I only bring it to your service The service department has been very reliable when it comes to maintaining my vehicle.My car is serviced regularly and I only bring it to your service department when needed. James Lowe has always proven to be very capable and courteous.His polite and professional manner is very much appreciated. He is one of the main reasons that I that I keep coming back. More

horrid service department This service department is horrible. I have 1300 miles on a Jeep Wrangler Unlimited I purchased from them. The vehicle had a noise when the front tops This service department is horrible. I have 1300 miles on a Jeep Wrangler Unlimited I purchased from them. The vehicle had a noise when the front tops were removed. My first attempt to get this looked at entailed a 20 minute phone call in which I had been transferred 5 times just trying to make an appointment. I gave up at that point in trying to get the issue resolved. My other half convinced me to give them another shot. So this time I called explained my difficulties in making my last appointment, they gave me an appointment for the date I requested. I brought the vehicle and the day had potential for rain in the forecast. In all actuality the vehicle was brought in at 8 am and it did not rain until 2:45 that day( I live 3 miles from the dealership). At the time I dropped off the vehicle the service advisor basically made me feel dumb for bringing my vehicle in by saying " you know its going to rain all day today." Basically why the xxxx are you here. The key is they had the vehicle for 6 hours before it even sprinkled. They called that afternoon and said they needed the vehicle for another day. The next day it rained in the early AM but the forecast called for less than 15% chance of rain the remainder of the day. They called and said its going to rain all day and they could repair the vehicle. I asked them to make sure the vehicle would be ready to be picked up and I would be down to get it. Upon picking up the vehicle the interior white roof is covered with greasy hand prints...oh and it didn't rain all day for the second day......Horrible service will never return! More

Worst service ever Bought a 2016 dodge caravan, 2000 miles the speedo doesn't work, brought it in for service told I could wait but decided to go to work. Waited from 71 Bought a 2016 dodge caravan, 2000 miles the speedo doesn't work, brought it in for service told I could wait but decided to go to work. Waited from 715 until 12 no call, called service was told I could pick up anytime. Got to dealer told I needed new instrument cluster would have to order. Made appt to bring in for repair told maybe an hour or so to repair. Waited 45 minutes to drop off couldn't find vehicle in computer. 5 hrs later no call so I call them put on hold for 10 min, was told someone would have to call me back. They call me back tell me my whole dash is out and will be at least another hour told him I was dissatisfied With service and got a uninterested will call when done response. Would not recommend More

Best Service Excellent Service, Knowledgeable People and best Discounts that is how our experience was with Gengras. Do your homework and set realistic expectatio Excellent Service, Knowledgeable People and best Discounts that is how our experience was with Gengras. Do your homework and set realistic expectations for yourself. Have a conversation with their team and they will get you a best deal. We got more money than KBB for our trade in. Highly Recommended. Our Sales Rep was Piotr and it was a delight working with him. Piotr handled our case end to end and was very patient throughout the process. More