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Gengras Chrysler Dodge Jeep Ram

East Hartford, CT

2.4
281 Reviews

460 Connecticut Boulevard

East Hartford, CT

06108

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Showing 281 reviews

March 04, 2013

Staff worked well with me to bring the deal together covering all concerned issues, including a problem with trade in title caused by previous dealer. More

by Garvan2011
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
February 18, 2013

I found the staff I worked with to be friendly and honest. I had a very difficult price point to hit, by monthly payment, and they worked to find a way to get me there. There were several moments wher More

by unladenswallow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
February 17, 2013

Working with janie sterling was very good for my wife and I. This was my first car I have financed. Janie and her team went over everything with us and made everything clear and easy to understand. Great exp More

by eatpasta203
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
February 01, 2013

I don't understand how somebody with bad attitude and poor customer service skills can be sales. You should always be positive with your customer. I watched and listened to this Jim try to build me facto More

by rjg462upc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jim Vincek
Apr 12, 2013 -

Gengras Chrysler Dodge Jeep Ram responded

At Gengras, customer satisfaction is important to us. We apologize for any inconvenience you may have experienced at our dealership. Please call us directly if you would like to discuss this situation further.

December 28, 2012

I was looking for a new car for one reason...comfort. I am 29 years old and have had two back surgeries in the past year and a half. The car I now previously owned was becoming to painful to get in/out of More

by Katmpelletier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albie Lavigne
December 10, 2012

Lance helped us look for what we wanted in a new jeep wrangler on December 7,2012. He was friendly and courteous and helped us finalize the deal. Got to look at his book on WHY TO BUY a CAR from LANCE More

by nancmaz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
December 03, 2012

Ralph was a great help in finding our used car. He answered all of my questions that same day and was able to do a great deal for me. He was very polite and gave us all information regarding the warra More

by Negrita1613
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
November 21, 2012

Many years ago, I owned a 1975 Dodge Dart. I drove that car for at least 15 years, drove it right into the ground. It was a great car. So when I decided to get a truck, Dodge was high on my list. I had More

by jackdogstar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janie Sterling
November 20, 2012

I purchased a FIAT from Gengras. I am very happy with the vehicle, but not happy with the dealership....the car never went through its required service bulletins. It got delivered to me without this necessar More

by sharonannhunt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Dec 14, 2012 -

Gengras Chrysler Dodge Jeep Ram responded

At Gengras, we strive to satisfy our customers. It is our policy to provide the utmost customer service. We value you as a customer and have reached out to you regarding this matter. We hope that you have found our actions to remedy the problem satisfactory.

November 15, 2012

This was my first ever new car purchase. Dennis was extremely helpful in helping me through the process. They didn't have exactly what I wanted on the lot, but Dennis went over and above my expectation More

by go_n_low
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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