Gengras Chrysler Dodge Jeep Ram
East Hartford, CT
Filter Reviews by Keyword
By Type
Showing 283 reviews
I purchased a FIAT from Gengras. I am very happy with the vehicle, but not happy with the dealership....the car never went through its required service bulletins. It got delivered to me without this necessar vehicle, but not happy with the dealership....the car never went through its required service bulletins. It got delivered to me without this necessary feature. There was a bulletin that something needed to be adjusted. That never happened. I was riding on the MA Pike and saw something on my dash "Stop immediately". I had my 4 year old Grandson with me and he was scared..I had to be towed off the MA Pike...my daughter had to come and get me, I went to Gengras the next day, they said FIAT towing would only pay for a certain amount of miles, so I contacted another FIAT dealer in MA. They towed it is and fixed all the necessary bulletins Another issue. I was driving and my tire blew out. That happens. When the tow truck came to put the donut on, there was no donut! I asked specifically to make sure there was a donut on that car as I drive to MA often...I contacted Chip Gengras, he said "sorry, we can sell you a donut for $250". That was that. Terrible customer service after the sale. Terrible service dept messup. I have no problem telling this to anyone. Great car however save yourself time and go somewhere else. More
This was my first ever new car purchase. Dennis was extremely helpful in helping me through the process. They didn't have exactly what I wanted on the lot, but Dennis went over and above my expectation extremely helpful in helping me through the process. They didn't have exactly what I wanted on the lot, but Dennis went over and above my expectations to locate my vehicle. Even hurricane Sandy didn't deter him. I can't say enough about his friendly, no pressure attitude. More
Kiera Strouse is great. She is very friendly, attentive, and knowledgeable. I would highly recommend any future Fiat buyer to see her. I am very happy with my purchase and would certainly go to her again f and knowledgeable. I would highly recommend any future Fiat buyer to see her. I am very happy with my purchase and would certainly go to her again for any fixture purchase. More
Shopping for a new car at Gengras Jeep in East Hartford was a very positive experience. Having visited five other dealerships in the previous two weeks, I found sales rep Janie Sterling to be friendly, and was a very positive experience. Having visited five other dealerships in the previous two weeks, I found sales rep Janie Sterling to be friendly, and knowlegable. She was willing to sell me the Jeep I purchased at a VERY competitive price! Everyone at Gengras from the receptionist to the financial department to the crew who detailed the Jeep for me before I picked it up deserves a thumbs up! More
The people at Gengras we're extremely friendly and helpful while purchasing my new Cherokee. Aurelio Figueroa was great when it came to getting me a fair price for the trade in of my old vehicle as we helpful while purchasing my new Cherokee. Aurelio Figueroa was great when it came to getting me a fair price for the trade in of my old vehicle as well as finding me a Jeep Grand Cherokee in the desired color with the specific features within my price range. At no time did I feel pressured or cheated and I have been unbelievably happy with my purchase. Aurelio and Gengras made the purchase of my first vehicle an enjoyable experience and I will highly recommend them to any of my friends looking to purchase a vehicle in the future. More
Matt did a fantastic job in helping.me pick an affordable car, at a great value, and got the deal done very efficiently so that I could get my new car on the road that morning car, at a great value, and got the deal done very efficiently so that I could get my new car on the road that morning More
The entire process was a complete delight! From the moment we walked in the door from the hugs & thank you's leaving the lot. This is my 4th lease with a dealership & by far has been the best thus far! moment we walked in the door from the hugs & thank you's leaving the lot. This is my 4th lease with a dealership & by far has been the best thus far! I'm thrilled with the customer service/leasing department & hope it remains this way. Janie is NOT your "typical" car sales person. She didn't push and there were no hidden fees or extras. She's certainly an asset to the company. She also truly appreciated her company & owners of the company and what they stand for outside of the car industry. More
They took the time to understand what we were looking for. They did not try to sell us something we didn't want, no pressure to buy features or options we weren't interested in. I have never like the pro for. They did not try to sell us something we didn't want, no pressure to buy features or options we weren't interested in. I have never like the process of buying a new car, but these guys made it as painless as possible. We were able to get the car that we wanted, at a price that we liked, and they were willing and able to wrap the whole deal up in one visit so I could pick the car up the next day. More
Great buying experience. i would buy a vehicle again from Gengras just based on their customer service and willingness to work with the customer. thanks! Gengras just based on their customer service and willingness to work with the customer. thanks! More
Lance was great to work with. He listened to what I was looking for and searched for it. He was very clear on details and I have recommended him to a some friends and family members. All around it was a gr looking for and searched for it. He was very clear on details and I have recommended him to a some friends and family members. All around it was a great experience. More